The Junei Hotel Kyoto Imperial Palace West Reviews

Absolute worst experience i've ever had at a property! We booked this expecting to get a 5 star treatment given the top reviews on tripadvisor and to have the true Japanese experience in Kyoto. However, when we arrived we were shocked to say the least. We took a taxi with our 2 children and luggage from train station to the hotel which is about 15 min drive and when we arrived the entrance to the "hotel" was so tiny and unwelcoming. The staff were clueless and not helpful and then they showed us to a room that is on the Ground Floor right next to the reception which is right next to the main door/street. It felt like we would be staying on the street basically. We asked to be given another room and to be shown a better place in the hotel and the answer was no sorry our hotel is fully booked. If you are fully booked and you are trying to maximise your profits, don't do it on the cost of your customers who have travelled half across the world to be shown a room next to the streets. It was also a small room (given that we booked for 4 people) and it was very claustrophobic. At the end, we demanded a refund and made another booking at another hotel. We booked the Nikko Princess Hotel which we were so glad with and it was at a much much better location where we walked everywhere. At the Junei location we would have needed taxis to go everywhere. In summary stay away from this property: uninviting, not luxurious, no lobby, no property space, very bad location and staff dont know how ot be welcoming or supportive.