M's Hotel Sanjo Omiya Reviews

Response from Property: Dear guestThank you for using our hotel and leaving a review. All our staff are very happy to receive a perfect score from you.Thank you for your kind words about the location of our hotel. There are two train stations about 10 minutes walk from our hotel, and a bus stop about 5 minutes walk away. It is a convenient location for sightseeing in Kyoto city.Also, the shopping district is nearby, so you won't have any trouble finding food or shopping.Thank you for your feedback regarding our staff service.Our hotel has a small staff, so we may not be able to provide the best possible service to our guests.We apologize for the inconvenience, but we would appreciate it if you could contact us by email or phone to our service center.All of our staff will continue to work hard to ensure that our customers are even more satisfied.We look forward to seeing you again when you visit Kyoto again.Best regards,M's hotel Sanjo Omiya,Front desk

Response from Property: Dear guestThank you for using our hotel and leaving a review.　All our staff are very happy to receive a perfect score from you.We appreciate your kind words regarding the cleanliness, facilities and services of our hotel.We strive to do our best every day to give our guests peace of mind.Thank you for your kind words about the location of our hotel. There are two train stations about 10 minutes walk from our hotel, and a bus stop about 5 minutes walk away. It is a convenient location for sightseeing in Kyoto city.Also, the shopping district is nearby, so you won't have any trouble finding food or shopping.All of our staff will continue to work hard to ensure that our customers are even more satisfied.We look forward to seeing you again when you visit Kyoto again.Best regards,M's hotel Sanjo Omiya,Front desk

Response from Property: Dear guestThank you for using our hotel and leaving a review.All our staff are very happy to receive a perfect score from you.Thank you for your feedback regarding our staff service.Our hotel has a small staff, so we may not be able to provide the best possible service to our guests.We apologize for the inconvenience, but we would appreciate it if you could contact us by email or phone to our service center.All of our staff will continue to work hard to ensure that our customers are even more satisfied.We look forward to seeing you again when you visit Kyoto again.Best regards,M's hotel Sanjo Omiya,Front desk

Response from Property: Dear guestThank you for using our hotel and leaving a review. We are very grateful that you left a high score.We apologize for any inconvenience caused regarding cleaning.Our hotel only cleans once every three days, so if you need towels or slippers on any other days, please let our staff know.We will use your valuable feedback to improve our services in the future.All of our staff will continue to work hard to ensure that our customers are even more satisfied.We look forward to seeing you again when you visit Kyoto again.Best regards,M's hotel Sanjo Omiya,Front desk

Response from Property: Dear guestThank you for using our hotel and leaving a review.　All our staff are very happy to receive a perfect score from you.Thank you for your kind words about the location of our hotel. There are two train stations about 10 minutes walk from our hotel, and a bus stop about 5 minutes walk away. It is a convenient location for sightseeing in Kyoto city.Also, the shopping district is nearby, so you won't have any trouble finding food or shopping.Thank you for your feedback regarding our staff service.Our hotel has a small staff, so we may not be able to provide the best possible service to our guests.We apologize for the inconvenience, but we would appreciate it if you could contact us by email or phone to our service center.All of our staff will continue to work hard to ensure that our customers are even more satisfied.We look forward to seeing you again when you visit Kyoto again.Best regards,M's hotel Sanjo Omiya,Front desk

Response from Property: Dear guestThank you for using our hotel and leaving a review. We are very grateful that you left a high score.We appreciate your kind words regarding the cleanliness, facilities and services of our hotel.We strive to do our best every day to give our guests peace of mind.All of our staff will continue to work hard to ensure that our customers are even more satisfied.We look forward to seeing you again when you visit Kyoto again.Best regards,M's hotel Sanjo Omiya,Front desk

Response from Property: Dear guest,Thank you so much for your kind feedback! We’re delighted to hear that you found the check-in process easy, the room clean, and appreciated the convenience of the password system. It’s great to know you enjoyed our location near the Kyoto Palace and that you were able to explore the area on foot. We’d love to welcome you back on your next visit!Best regards,M's Hotel Sanjo Omiya

Response from Property: Dear guestThank you for your feedback! We’re glad to hear that you found the location convenient. We apologize for the issue with the self check-in email, and we're happy that our staff was there to assist you. We'll review the process to ensure better communication in the future. We appreciate your understanding and hope to welcome you again soon!Best regards,M's Hotel Sanjo Omiya

Response from Property: Dear guest,Thank you for your feedback! We’re glad to hear that you found our location convenient and that your stay was overall pleasant. We always strive to improve our services, so if you have any suggestions for how we can make your next stay even better, please feel free to share. We hope to welcome you again soon!Best regards,M's Hotel Sanjo Omiya

Response from Property: Dear guestThank you for your great feedback! We’re glad to hear that you enjoyed the location near Nijo Castle and found the self check-in and check-out process cool and easy. We’re happy the QR code key was convenient for you as well. We hope to welcome you again on your next visit!Best regards,M's Hotel Sanjo Omiya

Response from Property: Dear guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We understand that the check-in process, additional taxes, and lack of proper room cleanliness were not to your satisfaction, and we deeply regret the inconvenience this caused. We take your concerns seriously and will address them with our team to ensure that future guests have a better experience.We also apologize for the odor in the first room and the cleanliness of the second room. We strive to maintain high standards, and your comments will help us improve our services. Regarding the amenities, we will review our procedures to ensure they are more readily available to guests without having to request them.We also appreciate your feedback on the hotel design and room layout. We are constantly looking for ways to improve our facilities and guest experience, and we will take your thoughts into consideration.Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.Best regards,M's Hotel Sanjo Omiya

Response from Property: Dear guestThank you for taking the time to share your feedback.We’re sorry to hear that your experience did not meet your expectations. As a self-service hotel, we aim to provide guests with convenience and independence, but we understand that this might not be suitable for everyone. We truly apologize for the inconvenience you faced with towels and housekeeping. Please rest assured that we will review our procedures to improve this aspect of our service.We appreciate your feedback and hope to have the chance to offer a better experience in the future.Best regards,M's Hotel Sanjo Omiya

Response from Property: お客様ご利用いただき、ありがとうございます！二条城やお金神まで徒歩で行ける便利な立地をお楽しみいただけたようで嬉しいです。またのご利用を心よりお待ちしております。エムズホテル三条大宮

Response from Property: Dear guestThank you for your kind review.We're glad to hear you found our hotel to be good value for money and appreciated the cleanliness and laundry facilities. We hope to welcome you back again soon!Best regards,M's Hotel Sanjo Omiya