Swiss-Garden Beach Resort, Kuantan Reviews

Response from Property: Dear MOHD NAZREEN,Thank you for your amazing review! We're absolutely delighted to hear that you loved everything — from the room, pool, beach, and food to the playland and gym. It’s wonderful to know that your stay was filled with joy and satisfaction.Your kind words truly brighten our day, and we look forward to welcoming you back for another fantastic experience soon!Yours sincerely,Nabilah M.J.Swiss-Garden Beach Resort

Response from Property: Dear MonaJoni,Thank you for your kind words. We're delighted to hear that you enjoyed the beautiful sea view and experienced friendly, efficient service from our team. It's wonderful to know that Haiqal made a positive impression during your arrival—he’ll be thrilled to hear your feedback.We truly appreciate your recognition and look forward to welcoming you back for another memorable stay.Yours sincerely,Nabilah M.J.Swiss-Garden Beach Resort

Response from Property: Dear Anonymous User,Thank you for taking the time to share your experience with us. We're pleased to hear that you appreciated the newly renovated room interior and found it comfortable.We also truly value your observations regarding the corridor and room doors, as well as the condition of the lift area. Your feedback highlights important areas for improvement, and we will certainly review these concerns with our management and housekeeping teams to enhance the overall guest experience and safety.Your input is incredibly helpful as we continue to upgrade our facilities, and we hope to welcome you back in the future to experience the improvements firsthand.Yours sincerely,Nabilah M.J.Swiss-Garden Beach Resort

Response from Property: Dear Anonymous User,Thank you for sharing your wonderful experience with us! We're truly delighted to hear that our clean rooms, thoughtful amenities, and the warm hospitality of our team made your stay enjoyable. It’s fantastic that you had a chance to enjoy the fire show and relax by our clean pool and beach—those are some of our favorite highlights too!We appreciate your feedback regarding the room design and are excited about the ongoing renovations and upgrades. Your comments inspire us to continue enhancing our guest experience, and we can’t wait to welcome you back to discover the improvements.Kuantan is lucky to have you, and we’re honored to be your top choice when you return.Yours sincerely,Nabilah M.J.Swiss-Garden Beach Resort

Response from Property: Dear Anonymous User,Thank you for sharing your experience with us. We're pleased to hear that your stay was smooth and enjoyable, and that you appreciated our direct beach access, complimentary gym and swimming pool facilities, and the unique addition of pickleball.We understand your thoughts on the breakfast queue and the pricing of certain activities. Your feedback is valuable and helps us continuously refine our offerings to better serve our guests.It’s wonderful to know that our location and amenities contributed to a memorable stay. We look forward to welcoming you back for another relaxing visit.Yours sincerely,Nabilah M.J.Swiss-Garden Beach Resort

Response from Property: Dear Baby Bae,Thank you for sharing your experience. We're glad the room was comfortable overall, but we’re sorry to hear about the unpleasant odor that disrupted your night—that's certainly not the kind of stay we aim to provide.Your feedback is important and has been brought to the attention of our maintenance team to investigate and resolve any underlying issues promptly. We appreciate your understanding, especially during our renovation phase, and hope to welcome you back in the future for a fresher and more seamless experience.Yours sincerely,Nabilah M.J.Swiss-Garden Beach Resort

Response from Property: Dear Guest User,Thank you for your feedback! We’re delighted to hear that you had a great overall experience.We sincerely appreciate your thoughts regarding the PS4 usage fee at the kids' club. Your suggestion of a limited free play session is valuable, and we will certainly review ways to enhance accessibility for all children while maintaining the facilities.Your input helps us improve, and we truly value your support. We look forward to welcoming you back for another enjoyable stay!Yours sincerely,Nabilah M.J.Swiss-Garden Beach Resort

Response from Property: Dear Norzira,Thank you for sharing your experience with us! We’re delighted to hear that despite the ongoing renovations, you still had a pleasant and relaxing stay.We truly appreciate your thoughtful recommendation about breakfast timing, especially during peak seasons. Your insights help us ensure a smoother experience for all our guests.We look forward to welcoming you back soon for an even more enjoyable stay once the renovations are completed!Yours sincerely,Nabilah M.J.Swiss-Garden Beach Resort

Response from Property: Dear Lawrence,Thank you for your feedback! We’re delighted to hear that you had an enjoyable stay, even during the busy school holidays and public holiday period.We appreciate your patience with the breakfast crowd and will continue working to improve the dining experience, especially during peak times. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay!Yours sincerely,Nabilah M.J.Swiss-Garden Beach Resort

Response from Property: Dear aja sulaiman,Thank you for sharing your experience! We’re delighted to hear that you had a terrific time at Swiss-Garden Kuantan, enjoying the comfort of our newly refurbished family room.It’s wonderful that you started your day with a sumptuous breakfast and could fully relax with your family by the beach. We appreciate your understanding regarding the ongoing renovations and look forward to welcoming you back soon to experience even greater convenience once the enhancements are complete.Yours sincerely,Nabilah M.J.Swiss-Garden Beach Resort

Response from Property: Dear ORENI,Thank you for your kind words and for appreciating the warmth and hospitality of our team during your stay. We’re delighted to hear that you found your room clean and comfortable despite the ongoing renovations.Your satisfaction means a lot to us, and we’re excited to welcome you back once the renovation is fully completed for an even better experience.Yours sincerely,Nabilah M.J.Swiss-Garden Beach Resort

Response from Property: Dear HeyMiki,Thank you for your wonderful feedback! We are truly honored to be your preferred hotel whenever you travel for work. It’s always a pleasure to welcome returning guests, and we’re delighted that our convenient location near Gebeng adds to the ease of your trips.Providing a comfortable and enjoyable stay is our priority, and we’re thrilled that each visit has been a pleasant experience for you. We look forward to welcoming you back soon and continuing to make your stays just as enjoyable!Yours sincerely,Nabilah M.J.Swiss-Garden Beach Resort

Response from Property: Dear NurulMohd,Thank you so much for your thoughtful review.We’re thrilled to hear that you found our staff welcoming and that you enjoyed the surrounding area during your stay. It’s also wonderful to know that you and your family had a great time in our kids' room and pool — we’re proud of the family-friendly amenities we offer.We apologize for any inconvenience caused by the ongoing renovations and truly appreciate your understanding. Your feedback is invaluable as we continue to enhance our facilities to provide the best possible experience for all our guests, including families.We look forward to welcoming you and your family back for another stay once the renovations are complete, and we’re confident that your next visit will be even more enjoyable.Yours sincerely,Nabilah M.J.Swiss-Garden Beach Resort

Response from Property: Dear Anonymous User,Thank you for taking the time to share your feedback with us.We are so glad to hear that you found our staff attentive and helpful — your compliments mean a lot to the team. We also regret that the ongoing renovations impacted your first impression and the overall relaxation of your stay. We understand how important a peaceful environment is, and we sincerely apologize for the noise disruption caused by the construction work, particularly around the lobby area.Your feedback is invaluable as we continue to make improvements, and we’re confident that once the renovations are complete, they will greatly enhance our facilities and the overall guest experience. We truly appreciate your understanding and patience during this transitional period.We hope to have the opportunity to welcome you back soon for a more seamless and enjoyable stay.Yours sincerely,Nabilah M.J.Swiss-Garden Beach Resort