Vortex KLCC No 12, Jalan Sultan Ismail, Kuala Lumpur, 50250, MalaysiaSee Hotel Details
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1 night
Guest Reviews
8.4/10
Very Good
24 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.5
Amenities8.2
Service8.5
Cleanliness8.4
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All reviews(24)
Positive reviews(19)
Reviews with photos/video(7)
Negative reviews(3)
Pauline
The Suite
Stayed in Apr 2025
Family
2 review
9.0/10
Great
Posted on May 18, 2025
Extremely central and convenient location. Macs is across and within walking distance to twin towers. Wish there were hangers or drying rack as we couldn’t hang out clothes at all after washing. It’s not practical to bring our own drying rack. Wish there was tissue paper too as it’s quite surprising there wasn’t any. Didn’t understand the lift system initially as there were no buttons to press. Kept thinking I was in wrong lift. When we were there, there are groups of men hanging around which makes female travellers feel a bit uneasy. Other than these, everything else was perfect.
Guest User
The Penthouse
Stayed in Mar 2025
Couples
8 review
10.0/10
Outstanding
Posted on Apr 11, 2025
An incredible stay at the Penthouse!
Never slept so high in my life!
Incredible private towering views over the gorgeous KL skyline!
The apartment itself is perfectly equipped with a beautiful terrace and hot tub!
Wish I didn’t have to leave!
Guest User
The Suite
Stayed in Apr 2025
Couples
1 review
9.0/10
Great
Posted on May 12, 2025
Great location but room has an unpleasant smell. Overall everything is fine.
Jacqueline
The Penthouse
Stayed in Jun 2024
Business travelers
2 review
9.5/10
Amazing
Posted on Jul 21, 2024
Nice 🥳🥳🥳
Guest User
The Suite
Stayed in Jun 2024
Family
2 review
6.5/10
Posted on Jul 5, 2024
Hotel located in prime area and spacious rooms. But no lobby available for waiting. No lobby boy available for shifting luggages and guiding the room location.Sometimes reception is empty without receptionist. No storage area is available in case if you want to checkout and wait.
Anonymous User
The Suite
Stayed in Sep 2024
Family
2 review
10.0/10
Outstanding
Posted on Oct 13, 2024
Great place to visit. Will comeback for sure
irenev
The Suite
Stayed in Aug 2023
Travel with friends
3 review
8.0/10
Very Good
Posted on Sep 24, 2023
Penthouse with kitchen, washing machine and big fridge very convenient
Jun Hoong
The Suite
Stayed in Jan 2025
Couples
4 review
10.0/10
Outstanding
Posted on Apr 15, 2025
Good view
Ouk
The Suite
Stayed in Jan 2025
Travel with friends
11 review
10.0/10
Outstanding
Posted on Mar 10, 2025
Nice view
Guest User
The Suite
Stayed in Nov 2023
Family
1 review
9.0/10
Great
Posted on Dec 9, 2023
Clean and nice view
Monita
Executive Apartment
Stayed in Mar 2023
Family
9 review
10.0/10
Outstanding
Posted on Apr 18, 2023
Best service
Guest User
The Suite
Stayed in Oct 2022
Family
3 review
2.0/10
Posted on Nov 12, 2022
There are cockroaches in the room, the hygiene is very poor, the sheets, quilts, pillows and pillows are all black. After staying for two days, they don't clean and change the supplies. It's too rubbish.
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Guest User
The Suite
Stayed in Aug 2022
Business travelers
6 review
10.0/10
Outstanding
Posted on Oct 14, 2022
No windows, no ventilation, everything else is very good, the hotel staff are very responsible and enthusiastic
Original TextTranslated by Google
Guest User
Stayed in Oct 2024
Family
10.0/10
Outstanding
Posted on Nov 10, 2024
Very nice and luxurious apartment with exceptional unbelievable views from the room. I stayed on the 52 floor. The location was very convenient. City centre . Remember they need deposit and they give it when check out. I highly recommend for family. You can easily accommodate 4 people
Guest User
Stayed in Jan 2024
Business travelers
2.0/10
Posted on Feb 29, 2024
Good evening. The front office (Filipino staff) was rude and arrogant in assisting tenant. This was a severe shorfall reflecting the hotel's reputation. There was a Chinese male staff intimidating the tenants by his actions. I personally urge future tenants to be cautious in accomodating The Penthouse KLCC. I really recommend the hotel's administration to take serious action on this matter as it has been a reoccuring behaviour from the same Filipino staff. Thank you.