MOV Hotel Kuala Lumpur

MOV Hotel Kuala Lumpur Reviews

MOV Hotel Kuala Lumpur

43, Jalan Berangan, Bukit Bintang, 50200 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 50200, MalaysiaSee Hotel Details
MOV Hotel Kuala Lumpur
MOV Hotel Kuala LumpurMOV Hotel Kuala LumpurMOV Hotel Kuala Lumpur
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1 night

Guest Reviews

8.6/10
Very Good
861 review
Verified reviews
Location8.9
Amenities8.4
Service8.5
Cleanliness8.7
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All reviews(861)
Positive reviews(804)
Reviews with photos/video(297)
Too noisy(50)
Convenient for shopping(43)
Located downtown(35)
Great swimming pool(31)
Loved the view(27)
Well designed(23)
Has facilities for children(9)
Tasty coffee(6)
Negative reviews(57)
Mary€
The King (Standard King Room)
Stayed in Jun 2025
Solo traveler
14 review
6.5/10
Posted on Aug 1, 2025
The hotel itself is good. The cleaner come daily to clean the room. The air conditioner is a bit loud. There was a sign that says I need to pay 200 ringgit if I open the window, I booked a room with window for ventilation but that wasn’t an option. My reservation came with gift of some salt foot soaking ( when I asked the front desk, they were a bit annoyed abt it ) so I just didn’t request it. The main problem is the street ( so many Bangladeshi stores near, and the man would be staring and standing in the street) which is uncomfortable for females especially. The area is convenient everything is nearby ( so many eateries and attractions nearby)
6/10
Response from Property: Thank you for sharing your experience with us. We’re glad to hear that you found the hotel comfortable and appreciated the daily housekeeping service, as well as our convenient location near many eateries and attractions.We’d like to sincerely apologize for any confusion regarding the window and the signage. Just to clarify — the RM200 mentioned is a security deposit collected at check-in and is fully refundable upon check-out. Guests are not charged for opening the window, and we’re sorry if this wasn’t clearly explained during your stay.We also regret to hear about your interaction at the front desk regarding the complimentary foot soak. That gift is part of our effort to provide added comfort during your stay, and your experience does not reflect the level of service we strive to offer. Your feedback will be shared with the team to ensure better communication and guest support in the future.Regarding the street environment, we understand that comfort and peace of mind — especially for solo or female travelers — is incredibly important. While our hotel is located in a culturally diverse and lively area of Kuala Lumpur, we acknowledge your concern and will continue to do our part to ensure guests feel secure and at ease both inside and around the hotel.Thank you again for your feedback. It’s important to us and helps us improve. We hope to have the opportunity to welcome you again with a smoother and more enjoyable experience.
worldboy169
The King (Standard King Room)
Stayed in Jun 2025
Solo traveler
43 review
8.5/10
Very Good
Posted on Jul 27, 2025
very good location stylish industrial deco staff.are friendly especially the security.guard, pool are small but good for fun room clean alway good mainrtenca
6/8
Response from Property: Thank you so much for your kind and thoughtful feedback! We're delighted you enjoyed our very central location and appreciated our stylish industrial décor. It's wonderful to hear that our team — especially our security guard — made a positive impression on you.We’re also glad you had fun at the pool and found your room clean and well-maintained. Your support means a lot to us, and we look forward to welcoming you back to MOV Hotel soon!
Dora Dora
The King (Standard King Room)
Stayed in Jun 2025
Family
100 review
9.0/10
Great
Posted on Jul 14, 2025
The location is awesome, walking distance to Jalan Alor, I think is a very convenient hotel to stay as well. It’s quite new, and modern. No coffee and tea bags in the room; but there is coffee and tea at the hotel lobby. Honestly I will choose MOV again next time I come back to KL.
Response from Property: Thank you for your lovely feedback! We're so glad you enjoyed our location near Jalan Alor and found the hotel modern and convenient.Regarding the coffee and tea—thank you for pointing that out! While they’re available in the lobby, we’re also happy to provide coffee and tea bags upon request. Just let us know, and our housekeeping team will gladly send them to your room.We truly appreciate your support and look forward to welcoming you back to MOV on your next visit to KL!
Jia Yi
The King (Standard King Room)
Stayed in Jun 2025
Traveling with friends
6 review
7.5/10
Posted on Jul 12, 2025
Location is convenient Near pavilion n mrt Room is clean ,cleaner will come to clean Overall is satisty , price is reasonable Will choose to stay here if come staycation next time
Response from Property: Thank you for your kind review! We're delighted to hear you enjoyed our convenient location near Pavilion and the MRT, as well as our clean rooms and reasonable pricing. It's great to know you had a satisfying stay.We truly look forward to welcoming you back for your next staycation!
English Guy in Asia
The King (Standard King Room)
Stayed in Jun 2025
Solo traveler
20 review
8.5/10
Very Good
Posted on Jul 9, 2025
Great location, decent price, small rooms. Good for short stays if you want to be somewhere central. Luggage space in the rooms is very limited!
Response from Property: Thank you for sharing your feedback with us! We're glad to hear you appreciated our central location and found the pricing reasonable. We understand that room size and luggage space are important, especially for longer stays, and we appreciate your comments on this.Your input helps us continue to improve, and we hope to welcome you back for another convenient and comfortable stay in the future!
Dwaynisme
The King (Standard King Room)
Stayed in Jun 2025
Couple
5 review
8.5/10
Very Good
Posted on Jul 6, 2025
I recently stayed at this hotel and found it to be well-located for both tourists and business travelers. It's within walking distance to convenient stores, Jalan Alor Street food market, and both MRT and monorail stations, making it easy to explore Kuala Lumpur. Major shopping malls are also nearby, which was a huge plus. I booked a room with a king-size bed, and the space was impressive, definitely more spacious than expected. However, I was surprised that there was no tea or coffee provided in the room. Instead, guests have to get it from the lobby. Perhaps this is the hotel’s way of controlling room maintenance or reducing waste, but it’s still a bit inconvenient, especially for those who enjoy a hot drink first thing in the morning. One thing I found quite unreasonable was the RM 200 deposit required at check-in. It felt excessive, especially since I’ve stayed in many countries and rarely encountered such a high deposit. RM 100 would have been more than sufficient in my opinion. Overall, the location and room comfort were great, but a few small changes could make the experience even better. 我最近入住了这家酒店,整体感受还不错,特别适合游客和商务旅客。酒店地理位置优越,步行即可到达便利店、阿罗街美食街,以及MRT和单轨列车站,出行探索吉隆坡非常方便。周边也有许多大型购物商场,这一点非常加分。 我预订的是一间配有特大床的房间,空间非常宽敞,比我预期的还要大。不过让我感到意外的是,房间内竟然没有提供茶或咖啡,客人需要到大堂自取。或许这是酒店为了控制房间清洁维护或减少浪费所做的安排,但对于喜欢早上起床就喝一杯热饮的人来说,确实有些不便。 另一个让我觉得不太合理的地方是入住时需要缴付RM 200的押金。这个金额偏高,尤其是我曾在许多国家旅行,极少遇到需要缴付这么高押金的情况。RM 100其实就已经足够了。 整体来说,酒店的位置和房间的舒适度都非常不错,只是如果能在这些小细节上做出一些改善,入住体验会更加完美。
Response from Property: Thank you very much for your detailed and thoughtful review. We're glad to hear that you enjoyed our convenient location and found your room spacious and comfortable. Being close to major attractions, transport links, and shopping areas is something many of our guests appreciate, and we’re happy it added value to your stay.Regarding the coffee and tea, we do offer unlimited complimentary coffee and tea at the lobby for all our guests to enjoy at their convenience. We understand it may be less convenient than having it in the room, and we’ll certainly take your feedback into consideration as we continue to improve our guest experience.As for the RM200 deposit, please note that this is part of our hotel policy and is a standard pre-authorization to cover any incidental charges during the stay. The full amount is refundable upon checkout if there are no additional charges.We truly appreciate your feedback and suggestions, and we hope to welcome you back again for an even better stay in the future.
Guest User
The Enclave (Windowless King Room)
Stayed in Jun 2025
Family
1 review
8.0/10
Very Good
Posted on Jul 4, 2025
During check in, staff wasn't very friendly but also not rude. Staff was instructed to decline request for free upgrade. Did not offer early check in. Had to pay money to check in a couple hours early, almost as the price of what I paid for 1 night. Checkout staff was nice. Location is nice. Pool on rooftop doesnt offer a very good view of the Petronas tower. They do offer water dispensers so you can fill water bottles. Also has slide for kids.
Response from Property: Thank you for taking the time to share your recent experience with us. We truly appreciate your feedback as it helps us improve.We’re glad to know you enjoyed our location, water dispensers, and family-friendly facilities such as the kids’ slide. It's also great to hear that our checkout staff left a positive impression.We apologize if your check-in experience did not meet your expectations. Kindly note that early check-in is subject to room availability, and additional charges may apply depending on the time of arrival. Room upgrades are also subject to availability and are offered at an additional charge per night.We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Guest User
The Entourage (Family Loft)
Stayed in May 2025
Family
1 review
9.5/10
Amazing
Posted on Jul 20, 2025
My Family n I having an wonderful stay at MOV,in d Family Loft.Love d vibes at MOV,probably 1 of d most aesthetics n comfortable hotels we ever had in KL.Most recommended n see U again,MOV.
Response from Property: Thank you so much for your heartfelt feedback! We're absolutely thrilled to hear that you and your family had a wonderful stay in our Family Loft. It’s fantastic to know you enjoyed the vibes and found MOV to be one of the most aesthetic and comfortable hotels you've experienced in KL — that truly means a lot to us.We deeply appreciate your recommendation and can’t wait to welcome you and your family back again soon. See you again at MOV! 💛
Kamran
The King (Standard King Room)
Stayed in May 2025
Couple
2 review
6.5/10
Posted on Jun 30, 2025
Overcharged for Half-Day Stay — Not Worth the Hassle We stayed at MOV Hotel in Kuala Lumpur and had an issue that completely ruined the experience. We extended our stay by just half a day, expecting to pay a reasonable additional amount — but instead, the hotel charged us for a full extra night without any prior explanation or consent.When we questioned the charge, the staff were dismissive and unhelpful. There was no transparency about pricing, and no attempt to resolve the concern. It felt like we were being taken advantage of, especially since we weren’t even using the room overnight.Nice design and good location aside, this kind of dishonest billing is unacceptable. If you’re considering this hotel, make sure to get everything in writing — or better yet, look elsewhere.
Response from Property: Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations, and we understand your frustration regarding the late check-out charges.Please allow us to clarify that our front desk team did inform about the additional charges applicable for late check-out during your extension request. As per our policy, a half-day extension beyond the standard check-out time may be subject to a full night's charge depending on the timing and room availability.We’re sorry if this information was not clearly communicated or if it came across as dismissive — that was certainly not our intention. Your comments will be shared with our team to ensure we handle such situations with more care and clarity in the future.We truly appreciate your kind words about our hotel’s design and location, and we hope you might consider giving us another opportunity to provide you with a better stay experience.
Khairul Anuar
The King (Standard King Room)
Stayed in Jun 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Jul 27, 2025
Excellent service, Keng receptionist very helpful. I will repeat again.
Response from Property: Thank you so much for your wonderful feedback! We're thrilled to hear you received excellent service, and we’ll be sure to pass your kind words along to Keng — he’ll be delighted to know he made a positive impact on your stay.We truly appreciate your support and can’t wait to welcome you back again at MOV Hotel!
Hanz Lui
The Gemini (Standard Twin Room)
Stayed in May 2025
Family
2 review
9.0/10
Great
Posted on Jun 10, 2025
I had a wonderful stay at this hotel. The staff were friendly and helpful, making me feel very welcome. The room was clean and comfortable, and the hotel’s facilities were well-maintained. The location is excellent—close to shops, restaurants, and public transport, which made getting around easy. I created some memorable moments with family during my stay and would definitely visit again if given the chance.
Response from Property: Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. It’s great to know that our staff, location, and facilities made your stay memorable. We truly appreciate you sharing your experience and would be delighted to welcome you and your family back whenever you have the chance. Safe travels, and we look forward to hosting you again in the future!
Muzamer Mohamad
The King (Standard King Room)
Stayed in Jun 2025
Family
15 review
10/10
Outstanding
Posted on Jul 31, 2025
very nice view & senang untk jln2 skitar bukit bintang
Response from Property: Thank you for your kind words! We're glad you enjoyed the nice view and found it senang untuk jalan-jalan around Bukit Bintang. Our location is definitely one of the highlights, and we're happy it made your stay more enjoyable.Hope to see you again soon at MOV Hotel!
Rahma Rosalia
The King (Standard King Room)
Stayed in Apr 2025
Family
3 review
10/10
Outstanding
Posted on May 23, 2025
This is my second time stay in MOV. All was great, its easier take a grab car in this hotel. The location is okey for it's price. I like the lounge where i can read some books here and also i can swim every morning with my son in rooftop. This hotel provide refill water in rooftop so we no need to buy water outside, just bring your bottle. Receptionist was so nice and helpfull. House keeping always clean our room everyday, and ofcourse change our amenities. We can ride monorail and MRT near the hotel. This hotel so close to alor road. Infront of starus hotel, there is a food seller who sell nasi lemak with cheap price. Thank you
Response from Property: Thank you so much for staying with us again and for taking the time to share your thoughtful review!We’re delighted to know that you and your son enjoyed your time at MOV Hotel, especially the rooftop pool and our cozy lounge. It’s great to hear that our location, amenities like the water refill station, and easy access to Grab, MRT, and monorail made your stay even more convenient.Your kind words about our receptionist and housekeeping team truly mean a lot. We’re glad we could make your stay comfortable and memorable.And thank you for the tip about the nasi lemak nearby — we’re sure future guests will appreciate it too!We look forward to welcoming you back for your third visit soon!
Anonymous User
The Enclave (Windowless King Room)
Stayed in Apr 2025
Solo traveler
1 review
10/10
Outstanding
Posted on May 21, 2025
The hotel was clean and comfy, though I could hear a bit of noise from outside. The service was okay. It’s a convenient location, especially if you're into food — there are plenty of culinary spots nearby, and it’s close to Pavilion Mall too.
Response from Property: Thank you for your feedback! We're glad to hear you found the hotel clean and comfortable, and that you enjoyed the convenient location and nearby food spots. We appreciate your note about the outside noise and service — we’ll certainly look into ways to improve. We hope to welcome you back again soon!
JL8888
The King (Standard King Room)
Stayed in Apr 2025
Business traveler
75 review
9.0/10
Great
Posted on May 18, 2025
Nice hotel in the heart of Bukit Bintang. Very convenient with many food eateries nearby.
Response from Property: Thank you for your kind review! We're delighted to hear that you enjoyed our central location in Bukit Bintang and found the nearby food options convenient. We hope to welcome you back soon for another great stay!