The Platinum 2 Kuala Lumpur by ALMA

The Platinum 2 Kuala Lumpur by ALMA Reviews

The Platinum 2 Kuala Lumpur by ALMA

1020, Jalan Sultan Ismail, Kuala Lumpur, 50250, MalaysiaSee Hotel Details
The Platinum 2 Kuala Lumpur by ALMA
The Platinum 2 Kuala Lumpur by ALMAThe Platinum 2 Kuala Lumpur by ALMAThe Platinum 2 Kuala Lumpur by ALMA
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1 night

Guest Reviews

8.8/10
Very Good
950 review
Verified reviews
Location9.1
Amenities8.9
Service8.4
Cleanliness9.0
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All reviews(950)
Positive reviews(870)
Reviews with photos/video(365)
Great swimming pool(160)
Loved the view(142)
Large rooms(134)
Has an infinity pool(85)
Many amenities(49)
Perfect for families(20)
Located downtown(11)
Luggage delivery service(8)
Negative reviews(80)
Irmaki
【Comfort】Junior 2-Bedroom Suite
Stayed in May 2025
Family
5 review
6.0/10
Posted on Jun 26, 2025
Location wise great. You can walk to the train station . Room was a bit smelly the aircon needs cleaning because it emits unpleasant smell also the toilet was not properly clean. Urine smell thingy. The reception people are not approachable. Maybe they need training on how to handle guests . Pool has a nice view of the Petronas tower but because of the crowded area and a bit lack of space where you can lay down and relax, its not something that you’ll enjoy to.
Response from Property: Hi Dear, thank you for choosing our accommodation. We are committed to providing a high-quality experience, ensuring that every guest enjoys a comfortable and clean environment. We are deeply sorry that we did not meet your expectations based on your feedback. We will take your concerns seriously and discuss them thoroughly with the relevant departments to make improvements. Guest satisfaction is very important to us, and we will strive to enhance our service quality to ensure that every guest has a pleasant stay. Once again, we appreciate your feedback and hope to have the opportunity to offer you better service in the future. Thank you again for your input. Best regards, ALMA
Hohl
【City View】Deluxe 1-Bedroom Suite
Stayed in Mar 2025
Couple
44 review
7.5/10
Posted on May 1, 2025
Very spacious and clean rooms with kitchen and living room. The amenities are a bit basic for this level and the service is extremely slow. Be prepared to wait 15-20min for the return of your cash deposit (they warn you before so you can check out early enough if you are in a rush). The pool is amazing and has fantastic views but it had a strange chemical compound in it that unlike normal chlorine made it very acidic and almost impossible to swim in it, regular pH check would be advised.
Response from Property: Hi Dear, thank you for choosing our accommodation. We are committed to providing a high-quality experience, ensuring that every guest enjoys a comfortable and clean environment. We are deeply sorry that we did not meet your expectations based on your feedback. We will take your concerns seriously and discuss them thoroughly with the relevant departments to make improvements. Guest satisfaction is very important to us, and we will strive to enhance our service quality to ensure that every guest has a pleasant stay. Once again, we appreciate your feedback and hope to have the opportunity to offer you better service in the future. Thank you again for your input. Best regards, ALMA
Anonymous User
【City View】Deluxe 1-Bedroom Suite
Stayed in Mar 2025
Couple
4 review
10/10
Outstanding
Posted on May 1, 2025
Convenient location, clean and beautiful room, great view from the window and even more beautiful views from the pool.
Travel knowledge
【Balcony TowerView】Deluxe 1-Bedroom Suite
Stayed in Mar 2025
Couple
8 review
10/10
Outstanding
Posted on Apr 27, 2025
Amazing value for money the view from our room was insane and the roof top pool was amazing
Vadim Kozlov
【Balcony Tower View】Classic 2-Bedroom Suite
Stayed in Feb 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Mar 19, 2025
excellent hotel, everything is very convenient and close, stunning views from the rooms, cleanliness, androidtv which is convenient to use! special thanks to the manager of Rovel Ahammad, who solved all my questions, and to the employee who shared his charging
Guest User
【City View】Premier 3-Bedroom Suite
Stayed in Jan 2025
Solo traveler
6 review
8.5/10
Very Good
Posted on Mar 1, 2025
The view from the apartment is beautiful, and there's so much natural light. The apartment has everything you need, including a washing machine. There's no front desk, so you have to contact the owner, but my Chinese is not good enough on the phone . The owner promptly added me on wechat and gave me instructions. The environment, cleanliness e.g., hallway can be improved. Overall, it was a pleasant stay.
Sherry
【Balcony TowerView】Deluxe 1-Bedroom Suite
Stayed in Mar 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 3, 2025
10/10 😍 for the price performance really good I would come again.
Guest User
【City View】Deluxe 2-Bedroom Suite
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 25, 2025
Nice place😍, Nice asisten lovely place
AY19811
【Comfort】Junior 2-Bedroom Suite
Stayed in Dec 2024
Family
5 review
7.5/10
Posted on Jan 16, 2025
Room needs to be freshened up better. Service meet expectations and location is average. Nothing really to complaint but can be better. Overall, not a bad choice. Room make up is only in between 5pm to 7pm… so kinda of Inconvenient if u already back to the room. We have to skip 2 days room make up, instead just ask for fresh amenities instead…
Response from Property: Hi Dear, thank you for choosing our accommodation. We are committed to providing a high-quality experience, ensuring that every guest enjoys a comfortable and clean environment. We are deeply sorry that we did not meet your expectations based on your feedback. We will take your concerns seriously and discuss them thoroughly with the relevant departments to make improvements. Guest satisfaction is very important to us, and we will strive to enhance our service quality to ensure that every guest has a pleasant stay. Once again, we appreciate your feedback and hope to have the opportunity to offer you better service in the future. Thank you again for your input. Best regards, ALMA
Qifeng
【City View】Deluxe 2-Bedroom Suite
Stayed in Jun 2025
Family
17 review
10/10
Outstanding
Posted on Jul 13, 2025
My family really enjoy the trip there. The hotel is excellent. The room is spacious. The pool is fantastic.
Pavel99
【Balcony Tower View】Deluxe 2-Bedroom Suite
Stayed in Dec 2024
Traveling with friends
16 review
10/10
Outstanding
Posted on Jan 14, 2025
All is good: location, quick check-in, rooms are new and clean. View is fantastic (incl pool area) Worth to visit, will come again.
Guest User
【Balcony Tower View】Deluxe 2-Bedroom Suite
Stayed in Jun 2025
Family
1 review
9.0/10
Great
Posted on Jul 12, 2025
Good location, reasonable price, wonderful infinite pool! But, quite confusing to find the front desk among several similar ones. Late response for requests
Kahn_Cong
【City View】Deluxe 2-Bedroom Suite
Stayed in Nov 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Jan 6, 2025
This is a very nice hotel. The suite we stayed in was very large and had a lot of air conditioning to keep the room warm. The reception staff is polite and responsive. This has made my stay a perfect experience. In addition, the location of the hotel is very good, and you can see the Petronas Twin Towers directly from the hotel rooms. The hotel has good hygiene and new facilities. The infinity pool upstairs is beautiful. I have been living in Australia for many years and think this is a very good hotel to travel in peace. Highly recommend. 这是一家非常好的酒店。我们入住的套房非常大,空调很多可以保证房间中的温度。接待服务人员有礼貌,回复及时。这使我得到了完美的居住体验。此外,酒店位置非常好,在酒店房间中可以直接看到吉隆坡双子塔。酒店卫生状况好,设施新。楼上的无边泳池非常漂亮。我常年在澳大利亚生活,认为这是一家非常适合安心旅游的酒店。强烈推荐。
Virginia
【City View】Deluxe 2-Bedroom Suite
Stayed in Nov 2024
Family
14 review
9.5/10
Amazing
Posted on Dec 30, 2024
One of my favourite hotel so far at KL. Best infinity pool with perfect view of Twin tower and KL tower. Although a bit crowded. Hotel room was big, with kitchen, dining area & living room. Best place to relax with family. I will book again and recommend this hotel. Location is good near Bukit Nanas train station.
Chun Song
【Balcony Tower View】Deluxe 2-Bedroom Suite
Stayed in Nov 2024
Family
4 review
7.0/10
Posted on Dec 17, 2024
The view is very good. The location is near to Bukit Nanas train station. However the turndown will be their access card system. With 2 card, 1 card allow u to access car park and the swimming pool. Another card to access the floor that u stay and the unit itself. Making it very troublesome for accessing. U need to travel in group. The swimming pool don’t provide towel so remember to bring your own towel. Overall 3/5 stay for me.
Response from Property: Hi Dear, thank you for choosing our accommodation. We are committed to providing a high-quality experience, ensuring that every guest enjoys a comfortable and clean environment. We are deeply sorry that we did not meet your expectations based on your feedback. We will take your concerns seriously and discuss them thoroughly with the relevant departments to make improvements. Guest satisfaction is very important to us, and we will strive to enhance our service quality to ensure that every guest has a pleasant stay. Once again, we appreciate your feedback and hope to have the opportunity to offer you better service in the future. Thank you again for your input. Best regards, ALMA