Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman North Reviews

My stay was marred by significant service shortcomings, primarily involving Front Office staff member Mr. Saiful during check in around midnight. Despite having a confirmed booking for a queen size bed room, Mr. Saiful(as shown my pic) insisted no such rooms were available and pressured me to accept a 2 single bed room instead. After I firmly declined, he reluctantly provided the room category I had originally booked. This raised concerns about transparency, as I later observed multiple guests checking in and confirming they had received queen osize bed rooms per their bookings. This inconsistency suggests either poor inventory management or deliberate dishonesty, which is unacceptable. A separate issue involved valet parking attendants: They repeatedly claimed the self parking lot was "full," seemingly to monopolize parking and pressure guests into paid valet services. Multiple guests were observed being turned away from self parking under questionable pretenses. On a positive note, the room itself was clean and functionally adequate, meeting basic expectations for comfort and hygiene. Recommendation for Management: Retrain staff on ethical service practices, particularly regarding room allocations and honest communication. Audit parking procedures to prevent coercive tactics by valet attendants. The lack of integrity in these areas overshadowed an otherwise acceptable stay.

Everything was great! I booked and checked in last minute, yet still managed to secure a room for one night during peak season. Located in Bukit Bintang area and near to Jalan TAR. The bed was very comfortable, and the breakfast was good. However, the parking situation was inconvenient that you have to find it behind the hotel, and the area felt a bit scary.

Great for the price, a lot of indonesian and malaysian food nearby The only downside is there is no drop off and pick up lobby, so need to specifically indicate to taxi driver

Great value for what i paid. Don't expect this to be as good as Hilton Hotel, and you won't be disappointed.

The roof top restaurant serves good food and the view is great. The overall stay experience is good

A cozy and clean room, a small pool with a beautiful view and a coffee shop. The rooms have everything you need. Friendly and helpful staff.

The staff at the Hotel were fantastic. Great attitude. Helpful and always available. The bed was super comfy. The Pricing Complaint Whether you run a one-star motel or a luxury resort, you have likely heard it before: “RIP OFF!!!” Hotels are expensive, and when we dump inventory at bargain rates we attract travelers unaccustomed to Rm15.90 parking fees for per day. Even tough we stayed for 3days still need paid Rm15.90 for per day.

We arrived at the hotel we were dropped off in the middle of the street due to no dedicated placed for drop off guests in front of the hotel. When checking in to the Hilton Garden Inn Kuala Lumpur North was met by front desk clerk,the hotel clerk put us in the six floor hell hole of the hotel,and I was told by her this is the floor for the rate that I picked, I just pick standard queen room with breakfast that wasn’t the best explanation that I would’ve expected from the Hilton , however, after inspecting the room, I returned to the front and spoke to the front desk manager Rae, as a Hilton honors member this room does not even meet the bare minimum expectations of the Hilton brand. The carpet had stains all over it. The walls had marks and paint peeling all over the room the formica couch was not even repaired. Big old chips in it, curtains were stained and the toilet was running. And the windows looked like they haven’t been cleaned in years so your view out the window was your arrival roof. Not the best impression upon checking in they did move us to the 14th floor. The room still had stain carpets, but it looked less used than the 6 th floor. However, regardless of what rate the hotel offers, there is a general expectation of cleanliness and a properly maintained .The air conditioning system was either cold or hot. It was on or off there is a thermostat, but it does not work. With the air conditioning on you are freezing fantastic if you’d like cold however you can adjust the temperature at all and we tried for five days we had it set for 27°C and we felt like we were in a refrigerator . The fitness room that they have is a few treadmills bikes and a cable machine due to a very limited space but it’s nothing except for a couple machines. Let’s move on to breakfast, I stayed at Hilton‘s all over the world and the Hilton brand has always had a very good breakfast. This breakfast was so far beneath that standard.Where to begin. They had the same food five days in a row, mostly Indian style food . Their mixed fruit was two types of melon everyday in some type of refrigerated cabinet served on a tray not the best way to display fruit and yogurt. They did offer toast and some old pastries that were less than tasty to say the least. There was an egg window where you could actually order omelettes Over easy eggs, or scrambled eggs. However, they kept running out of anything to add to the omelettes. I just asked for cheese they didn’t have any cheese. Seems like a basic item for Hilton brand buffet breakfast. They did have a coffee machine that worked, but the coffee wasn’t hot.They have no idea how to fix it. They also offer juices which are just taste like powdered juices. The fresh milk came out of a carton underneath the counter. I don’t know if you ever had cereal for breakfast but you don’t want warm milk. The sign says fresh milk, but fresh milk was not the case when it comes out of radiated box milk.I would’ve thought a Hilton brand would had more American style breakfast instead of strictly Indian. It is a Hilton however .This was dismal to say the least.so if you’re gonna get a room with breakfast, I would just get a regular room and go get breakfast somewhere else. My only regret was I didn’t take any pictures at breakfast. I did hear from the staff that the Kuala Lumpur Hilton Garden Inn South has a nice breakfast and that hotel is right next-door. It also has 26 floors and a swimming pool on the roof with a bar attached if I was going to return, I would stay there. The price is exactly the same , and even though I’ve heard the rooms are a little smaller. The hotel is beautiful compared to this one. I would hope the Hilton would come and inspect this hotel be a surprise visit and see what your guests and Hilton honor members are receiving at this hotel and have this hotel brought up to the minimum Hilton standards for Hilton Garden Inn, Hotel . cause somebody sure dropped the ball in this hotel.

Can be preferred for families friends rooms and service are good staff are polite and with high hospitality

First of all, I would like to conclude that this is a cost-effective hotel. Location It is an 8 minute walk from the monorail station (Chowkit), but it is not that inconvenient. Rooms and Services The rooms are clean, although they are showing their age in some places. The water pressure in the shower was fine and the front desk was friendly. Breakfast is a simple buffet, but considering the price, it is more than enough. I think this is the best hotel for guests who are looking for a certain level of cleanliness and cheap price.

The place is very convenient to the eating place, nice window view and All the staff was very helpful and friendly would like to stay there again

The room is good. The hotel is very close to the train station ( Chow kit), and if you enjoy walking, you can also walk to the Petronas Twin Tower.

Good but my second room got no access of wiifi. will comeback again.

We enjoyed our stay! The hotel.is located in the city centre and it's really close to everything. We took subway, taxis, all great. View was great