To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service3.7
Cleanliness4.3
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All reviews(241)
Positive reviews(211)
Reviews with photos/video(104)
Great swimming pool(46)
Loved the view(30)
Average service(28)
Has an infinity pool(24)
Large rooms(21)
Great location(21)
Perfect for families(9)
Many amenities(6)
Negative reviews(30)
Lowkeygirl
One Deluxe Bedroom
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 7, 2025
It was an amazing trip, made even more amazing by Eaton. It's a highly recommended place to stay! You must try it and experience the beauty of the place.
Response from Property: Thank you so much for your wonderful review! We're delighted to hear that you had an amazing trip and that Eaton contributed to your great experience. Your recommendation means a lot to us. We hope to welcome you back soon to enjoy more of the beauty our place has to offer!
NabilahFarah
Four Bedroom Luxe Collection
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 13, 2025
Nice vibe!
Really recommend this unit for family 's event!
Will come again if get promo price!
Response from Property: Thank you for your kind words! We're delighted to hear that you enjoyed the vibe and found our unit perfect for your family event. We look forward to welcoming you back.
cc QUEK
Four Bedroom Luxe Collection
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Our family of 6 stayed at Eaton Residences, 4 Bed Room apartment for 3 nights.
All of us, including aged parent and kids, we all love the apartment very very much!
The check in & check out process was smooth, it was actually way easier than we thought.
There is washing machine (with dryer function) inside the unit, which is really convenient for us.
There are 3 toilets which are well equipped with the toiletries & towels.
There is a designated carpark lot for us to park our car as well.
The condo itself is well guarded as well 24/7, we feel safe here.
The sky pool is one of the key features here you won't want to miss it, all the kids love it so much and we went every evening just to enjoy the splash and wonderful view.
I strongly recommend this apartment for family who would like to visit KL.
Lastly, the management team is friendly and swift in their respond. I am pleased with their service. Thumbs up!
Response from Property: Thank you for your wonderful review! We're delighted your family enjoyed the stay at Eaton Residences. It's great to hear the check-in/out process was smooth, and you found the amenities convenient. We're glad you felt safe with our 24/7 security and that the sky pool was a hit with the kids. We appreciate your recommendation and look forward to welcoming you back!
Guest User
Three Bedroom Classic
Stayed in Dec 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 6, 2025
Great location with comfortable room and view of the pool is beautiful.
Response from Property: Thank you for your kind words! We're delighted to hear that you enjoyed our location, found your room comfortable, and appreciated the beautiful pool view. We look forward to welcoming you back soon.
Alicelena
One Bedroom Classic
Stayed in Dec 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jan 25, 2025
Great location! The room was clean, spacious, and well-equipped.
Response from Property: Thank you for your positive feedback! We're delighted to hear that you enjoyed our great location and found the room clean, spacious, and well-equipped. We look forward to welcoming you back soon.
DedekTraveler
Three Bedroom Classic
Stayed in Oct 2024
Family
10 review
5.0/5
Outstanding
Posted on Nov 19, 2024
We love staying here. The only thing newd to improve is ...maybe they should have 711 in the apartment..
6/7
Response from Property: Thank you for your feedback! We're thrilled to hear that you enjoyed staying here. We appreciate your suggestion about having a convenience store but we are unable to have one due to space constraint.
Anonymous User
One Bedroom Classic
Stayed in Oct 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 17, 2025
couldn't have asked for a better place to stay in KL! room was very big with complete amenities, and the view from the pool was perfect! 💯
6/7
Response from Property: Thank you for your fantastic review! We're glad to hear that you had such a great stay in KL. It's wonderful that you enjoyed the spacious room with complete amenities and the perfect pool view. We look forward to welcoming you back soon!
Nexus Poah
One Bedroom Classic
Stayed in Sep 2024
Couples
20 review
5.0/5
Outstanding
Posted on Nov 8, 2024
the room was clean and quiet ,very suitable for family as the living room for one extra bed , the swimming pool view was very beautiful, one down point is nearby there's no convenient store but overall a pleasantly stay,will be back again
Response from Property: Glad that you enjoyed your stay. Unfortunately, there is no convenient shop nearby but the nearest is about 10-15 minutes walk where you can find abundance of shopping spots. See you again on you next visit. Thank you.
Luc & Chal
Three Bedroom Classic
Stayed in Nov 2024
Family
12 review
4.7/5
Amazing
Posted on Dec 23, 2024
Location is very nearby MRT Conlay. No convenience store nearby.
Response from Property: Thank you for your feedback. We're glad to hear that you found the location convenient, being close to MRT Conlay. While there may not be a convenience store nearby, we recommend using GRAB for your food and grocery needs. It's a convenient option that delivers right to the apartment
Trehubenko
One Bedroom Classic
Stayed in Sep 2024
Solo travelers
2 review
2.0/5
Posted on Oct 8, 2024
Horrible service
Late check in and early check out
You’ll be charged to check in early
No drinking water
Dirty shower room
Community guards are rude
Manager was literally messaging me 3 times with “kind reminder” to check out.
I asked to extend my stay and they wanted to charge me double for that coz I couldn’t book on trip com. I told them I’m paying them when I return, they changed the password of my room 🤦🏻♀️ like I’m a thief who would run, you literally have my deposit! I checked out 10:57, she be messaging me at 11:15 askin whether I checked out or not coz she wants to charge for a late check out. I think you should get yourself checked, not messaging me 58856 times a day! This place doesn’t worth it, if you want to get a pool you can just go with other people.There are plenty of other good and affordable hotels with kind stuff.
Response from Property: We apologize for any inconvenience you experienced. It is standard practice for properties to charge for early check-in or late check-out, and last-minute bookings tend to have higher rates compared to advance reservations. We changed the room password because we had not received payment for your extended stay, despite allowing ample time for you to make the payment and this has been communicated to you. We sent two reminders in line with our standard procedures. However, we did not receive confirmation of your check-out until 11:15, which caused some concern about your plans.
Jun Wai
Three Bedroom Classic
Stayed in Jan 2025
Family
2 review
3.5/5
Posted on Mar 7, 2025
The management is lousy. Remember to park your car with sticker infront of the car mirror. You will be getting a clamp if you parked at the designated parking lot without putting the sticker even though you car is registered at the guard house.
Guest User
Two Bedroom Classic
Stayed in Jan 2025
Family
14 review
3.7/5
Posted on Feb 26, 2025
Nice place to stay at but location a bit far out. Dun have any convenient stores nearby. And also check in time too late ,check out time too early.
Response from Property: We're happy to hear you had a good stay! Our location is in the city center and just a 10-15 minute walk to the mall and KLCC. Check-in and check-out times follows standard guidelines and its mentioned on the booking platform. We look forward to welcoming you again!
Anton К
Three Bedroom Classic
Stayed in Jul 2024
Travel with friends
10 review
4.2/5
Very Good
Posted on Aug 23, 2024
Good and nice furnished apartments in KLCC with a beautiful infinity pool on the rooftop. One thing is that no any restaurant or shop in the building (only vending machine with snacks and coffee).
Response from Property: Thank you for your feedback! We're delighted you enjoyed the well-furnished apartments and the stunning infinity pool on the rooftop. We understand the inconvenience of not having restaurants or shops in the building and appreciate your input. We hope to see you again for another great stay!
Anonymous User
Three Bedroom Classic
Stayed in Aug 2024
Family
9 review
5.0/5
Outstanding
Posted on Nov 5, 2024
Great place for family. We had a comfortable stay & the bathtub view was amazing.
Response from Property: We are glad that you had a comfortable stay and enjoyed the view. Hope to see you on your next visit. Thank you.
TJZ
One Bedroom Classic
Stayed in Aug 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Sep 29, 2024
Amazing location, amazing infinity pool, the staff was helpful
Response from Property: Thank you for your kind words! We're delighted you enjoyed the location, infinity pool, and our attentive staff. We look forward to welcoming you back soon.