Banyan Tree Hotels in Kuala Lumpur

Unforgettable Service at Banyan Tree Kuala Lumpur I’ve stayed at several 5-star hotels before, but the service at Banyan Tree Kuala Lumpur really stands out. Right from the start, Farhana at reception made me feel genuinely welcomed. She was warm, professional, and so friendly—it felt like I was being greeted by someone who truly cared. Although I had a small issue with my room (which was resolved by someone else), Farhana’s kindness and the way she carried herself made the issue feel minor. Her presence and the great first impression she gave really set the tone for my entire stay. At the restaurant, Raynalin and Halim were equally amazing. They were attentive without being intrusive, always checking in at just the right time and offering thoughtful recommendations. I felt so well taken care of—like they really wanted me to enjoy my meal and have a peaceful experience. I also noticed how consistent and gracious they were with every guest, which says a lot about the service culture at this hotel. The people here are what make Banyan Tree KL truly special. Farhana, Raynalin, and Halim—thank you for making my stay so memorable. I’ll definitely be coming back.

The Hotel service staff is generally good. However, the whole hotel and building has a mold issue. The rooms and corridor floors have a musky smell which smelt of mold spores. My wife had an allergic reaction to the mold spores and her throat hurt. My yhroat also turned scratchy after walking into the first 2 rooms. We had to request for 3 room changes before we were able to accept a room with fewer mold smell. Fortunately the service staff was understanding and apologetic about it. We also noticed the hotel giving out tea light essential oil burners in most rooms. Eventually we had to buy an air purifier from the nearby Harvey Norman to tackle the air quality issue, so my wife's condition was somewhat improved but still residual effects lingered. When we reached home to unpack our luggage, my wife had a slight reaction again, so we had to clean out our luggage and its contents with anti-mold wipes/spray. We even considered changing hotels on the second day. The room view, daily complimentary breakfast was of good quality, however the stay was definitely ruined by the mold issue.