Banyan Tree Hotels in Kuala Lumpur

19/4 We reached there by 1pm was just thinking to check in and just stored our luggage while waiting our room to be ready because it is impossible that can get a room by 1pm . But after do a check in the front desk told us that our room is ready which is so impressed with the service. The queue was long but everything went smooth. The hotel is so strategic to everywhere and easy access to the mall and on the same wing itself at basement level that 2 foodcourt and restaurant have on every floor a lot varieties that u can get. The room is so spacious and clean with a nice unblocked view. We went to the level 18 to surprisingly that’s is no people there and it’s so calm it just when we was there the pools attendant showing a bit attitude (showing black face, bangs the waterproof bed on thair from folding) im not sure if he tired or lack of motivation of doing same things everyday or maybe he have a bad day. In the next morning we went for breakfast as usual we has been assist by the restaurant host to our table and host nurul asked if is our first time here and we say yes she did a good moved to bring us a breakfast tour and showed us surrounded food area where to get and located and even she ask us drinks that she help us to get. So far what can i conclude here is Everyone here has played their own role from the front desk, bell boy, housekeeper, restaurant host and bellhop to make the hotel stand with their own class proudly. Wish u guys best of luck and ill be back here again in future to try your club rooms it’s look so interesting with the offers ❤️

Everything was just simply perfect. Room was huge and spacious. Filled with impressive features as well. View was great. Bath tub was just amazing. One minor inconvenience I faced was a staff at the rooftop bar rudely stopped us from trying to quickly explore the rooftop bar, cynically enquiring if we are even guest at the establishment. Otherwise all the other staffs were just immaculate from the check in all the way to housekeeping. Breakfast staff at horizon grill was also really attentive with a smile always on. Genuinely no other complaints apart from that one rude staff. Would definitely come back again maybe for slightly longer this time.