To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(169)
Positive reviews(162)
Reviews with photos/video(65)
Convenient location(49)
Large rooms(43)
Close to airport(33)
Easy to get around(32)
Great swimming pool(29)
Average sound insulation(10)
Has an infinity pool(9)
Romantic sunset view(3)
Negative reviews(7)
Rabeah Mohter
Deluxe King Room
Stayed in Nov 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Dec 16, 2024
Very very beautiful suite!! So near to many local shops to eat and also shop. Walking distance to Tanjung Aru beach. Safe also as there is security. Swimming pool have wonderful view of surroundings.
6/12
Romany :-)
Standard Double room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 22, 2024
The hotel front staff is friendly and helpful. The location of the hotel is good. The sunset view from the rooftop is so beautiful. In addition, I had a great time with my child because I could see the take-off scene of the aircraft up close. There are many useful stores such as restaurants and marts near the hotel, so it is convenient. It is very close to the airport, so it is convenient.
If you pay for the deposit with your card at check-in, it cannot be canceled immediately at check-out, and it is a pity that it takes about two weeks. Most hotels cancel the card approval right away at check-out.
I'm waiting for the deposit I paid with my credit card to be canceled properly.
Sanjo
Standard Double room
Stayed in Nov 2024
Family
7 review
3.2/5
Posted on Dec 18, 2024
Good view, big room. Nice swimming pool. Take 15 mins ride to downtown.
C.Y.T.
Comfy 3 Bedroom Penthouse With Sea View (Balcony)
Stayed in Jul 2024
Family
5 review
4.0/5
Very Good
Posted on Aug 23, 2024
The Aru Suites is located a fair distance away from the Kota Kinabalu main waterfront area. Grab car is easily available so there isn't a problem. Place is shared with those residential apartments, some are used by airbnb. Pool view is great with view of the sea and the airport runway. Great for those who enjoys plane spotting. Overall a good stay.
Response from Property: Greetings C.Y.T, Thank you for leaving us a good review! All of us here at The Aru Hotel are glad you had a memorable stay and look forward to hosting you again in the future!
AlexWong0506
Standard Double room
Stayed in Jul 2024
Couples
10 review
5.0/5
Outstanding
Posted on Aug 11, 2024
Great location. Close to mostly attraction. Very near to the beach. Good viewpoint for sunset. Highly recommend.
Response from Property: Greetings AlexWong0506, Thank you for leaving us a perfect review! All of us here at The Aru Hotel are glad you had a memorable stay and look forward to hosting you again in the future!
Kin Chun
Standard Double room
Stayed in May 2024
Family
12 review
4.5/5
Great
Posted on Jun 30, 2024
The Aru Hotel, located in Tanjung Aru, is conveniently situated near Tanjung Aru Beach and Kota Kinabalu International Airport.
However, the soundproofing is not great, and you might occasionally hear the sound of flight engines from your room.
The amenities are comprehensive, featuring a spacious room, kitchen area, bar table, TV with Netflix, hairdryer, and safe. The washroom is well-maintained, and the shower gel smells good. Complimentary parking is also available.
However, there is no restaurant on-site. The breakfast provided is very simple and delivered to your room.
Response from Property: Greetings Kin Chun, Thank you for leaving us a good review! All of us here at The Aru Hotel are glad you had a memorable stay and look forward to hosting you again in the future!
Starferry
Standard Double room
Stayed in Apr 2024
Couples
24 review
5.0/5
Outstanding
Posted on May 29, 2024
The hotel is very new & clean. Excellent facilities with very impressive car parking storage system. Maybe the first in Sabah. Anyway, I'd like to suggest installing rack or holder inside the shower room for the body wash & shampoo coz we need to bend down for the bottles that place on the floor. Breakfast is quite pathetic actually. Maybe can consider not to offer breakfast at all. It will be perfect if could improve these 2 items. Anyway, I enjoyed my stay.
Response from Property: Greetings Srarferry, Thank you for leaving us a perfect and thoughtful review! All of us here at The Aru Hotel are glad you had a memorable stay and look forward to hosting you again in the future!
Guest User
Executive 2-bed Room
Stayed in Feb 2024
Couples
3 review
4.2/5
Very Good
Posted on Mar 22, 2024
Good seaview from the bedrooms balcony and the entire room is clean and tidy. No comments on the facilities as we didn’t spend time in the hotel. Staff are polite and smile.
Response from Property: Greetings Guest, Thank you for leaving us a great review! All of us here at 亚路轩酒店 are glad you had a memorable stay and look forward to hosting you again in the future!
YTL Communications Sdn Bhd
Executive 2-bed Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 31, 2024
Loved the spacious 2 bedroom apartment. Parking was great.
Faizatul
Executive 2-bed Room
Stayed in Oct 2023
Family
3 review
5.0/5
Outstanding
Posted on Dec 8, 2023
Best place, affordable. Comfortable place for a family. Its very near to the airport and beach. For this room, you can't get it if you book around city center. its near city center and Tanjung Aru beach too. They also provide stove and cooking utensil, microwave and even coffee machine. Totally gonna repeat this place. The only thing that need an improvement is their swimming pool. There is no towel service and not enough place to sit.
6/20
Response from Property: Greetings Faizatul, Thank you for leaving us an exceptional review! All of us here at The Aru Hotel are glad you had a memorable stay and look forward to hosting you again in the future!
Kee Fayyadh
Standard Double room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 29, 2024
Delicious breakfast
Response from Property: Greetings Kee Fayyadh, Thank you for leaving us an exceptional review! All of us here at 亚路轩酒店 are glad you had a memorable stay and look forward to hosting you again in the future!
FAUZIAH FADZLI
Standard Double room
Stayed in Oct 2023
Family
5 review
5.0/5
Outstanding
Posted on Nov 6, 2023
Excellent view can get from their roof top of Aru Suites with pool view, and also sea view.My family was very exciting to see the eroplane depart and arrive at the terminal
Response from Property: Greetings Guest, Thank you for leaving us an exceptional review! All of us here at The Aru Hotel are glad you had a memorable stay and look forward to hosting you again in the future!
qeeqa DeFenta
Standard Double room
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on Aug 28, 2024
All staff have good service and the most importance got car park. The best!!!
Response from Property: Greetings qeeqa DeFenta, Thank you for leaving us a perfect review! All of us here at The Aru Hotel are glad you had a memorable stay and look forward to hosting you again in the future!
Guest User
Comfy 3 Bedroom Penthouse With Sea View (Balcony)
Stayed in Feb 2024
Family
4 review
4.7/5
Amazing
Posted on Mar 31, 2024
Spacious and comfortable. The floor was dusty on the first day when we checked in, but after talking to the front desk, it was very clean when we returned the second time after coming back from Kundasang. Overall we had a wonderful stay.
Response from Property: Greetings Guest, Thank you for leaving us an amazing review! All of us here at 亚路轩酒店 are glad you had a memorable stay and look forward to hosting you again in the future!
Guest User
Executive 2-bed Room
Stayed in Mar 2024
Family
12 review
5.0/5
Outstanding
Posted on Apr 17, 2024
The hospitality are good, clean, very spacious and comfortable. Will repeat again soon 😊
Response from Property: Greetings Guest, Thank you for leaving us an exceptional review! All of us here at 亚路轩酒店 are glad you had a memorable stay and look forward to hosting you again in the future!