Orange Hotel (Korla Municipal Government Branch) Reviews

Warm, kind and polite service. Clean and quiet. Free coffee in the lobby

I like orange hotel. Above my expectation. Well done

Wonderful services and good advice of tourist attraction. Spacious room.

Excellent service Good room

This stay was perfect! From the enthusiasm and professionalism of Manager Xu at the front desk when checking in, to the spotless environment in the room, every detail makes people feel comfortable. The room is fully equipped, the bedding is soft and comfortable, and I had a good sleep. The breakfast has a wide variety and tastes great. I highly recommend this hotel and will choose it again next time I travel!

The check-in experience was particularly bad. I found the bugs naked after taking a shower. I am a caterer. Your store manager said that the bugs did not get into my bowl. Haha, it is unbelievable. Four-star hotels are relatively professional in all aspects of service. It is unbelievable to me that such an incident with such profound consequences is unbearable. The manager's aggressiveness is unbearable.

Among Huazhu's hotels, the one with the most guests in Korla is Orange. The room is clean, spacious and the breakfast is quite rich. Xiao Feng and Nana at the front desk provided good service and were very enthusiastic.

I left something behind when I checked out, so I called the front desk to help send it, and there was no rejection over the phone. I still hadn't received it after four or five days of quarantine, so I called and they said they would call me back after verifying, but they never called me back. I asked again, and they replied that I needed to place the order myself, for fear that I wouldn’t pay the courier fee... There is no problem for me to place the order myself, the key point is, shouldn’t they have told me this the first time? Or should you tell me after a few communications? They said that a text message was sent to me, but I didn’t receive any message on my phone asking me to place an order myself. But shouldn't you have told me during those few phone calls? I don't care whether I pay or place the order myself. There's nothing wrong with paying by myself, but don't delay things. How about wasting four or five days? It could have been delivered quickly during the Spring Festival, but now it has to be sent elsewhere, which is a complete delay. Very poor service awareness

I called 5 times at noon but no one answered. I called 20 minutes later to ask if I would like to renew my stay. The front desk phone was so magical that no one answered my calls and there was no explanation... In short, it was not very good.

The hotel is very good, clean and smart. The girl at the front desk is even more enthusiastic and cute.

There is a dedicated parking lot, which is very convenient. Breakfast is normal. Fruits, yogurt, and drinks are provided in the room as compensation for the noise of the renovation. There is a little distance to eat in the surrounding area. Overall good.

The service of Lili at the front desk is satisfactory. The breakfast is rich and the parking lot is large. Thumbs up

Not bad, but it happened to be during the renovation period, but the staff was very nice and compensated with breakfast and evening fruit yogurt

It is rare to see such a great hotel in Xinjiang. I extended my stay for one more day. The service was very good. Everyone greeted me when they saw me. There were also many breakfast options. Although it was a bit chaotic on the morning of the second day because there were many people, the number of dishes was increasing. I didn't miss out on food because I arrived late.