Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.1
Amenities7.8
Service7.7
Cleanliness7.7
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All reviews(109)
Positive reviews(10)
Reviews with photos/video(4)
Guest User
King Room
Stayed in Jan 2025
Solo travelers
2 review
9.0/10
Great
Posted on Feb 18, 2025
Lovely hotel close to town, quick friendly check in
Big room with plenty of storage and shower room . Sadly my room wasn’t very clean, found dirty tissue under dresser.
Spa facilities amazing and 1hr free use each day if stay.
Nilp
Superior Two Double Room
Stayed in Jul 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Oct 30, 2024
The hotel stay was really peaceful and quiet, very clean and spacious big room and space. The food was delicious and the waiters were so helpful and friendly. The staff helped us and gave a free chocolate box for my friend's birthday party.
Louise Hikk
King Room
Stayed in Jan 2025
Couples
1 review
10.0/10
Outstanding
Posted on Feb 10, 2025
The hotel is perfectly situated for exploring sights of Harrogate everything very nearby!
From checking in and our room available early with welcome cookies which were warm and amazing to checkout the staff could not be more helpful!
The room was on the third floor clean, tidy and well presented.
The gym and spa facilities were all good and nice to use and relax especially on a Sunday evening!
The breakfast was buffet with a selection of hot and cold options the parcel machine was my favourite fresh pancakes which were delicious!
This hotel is huge but it's well maintained clean tidy and such an enjoyable experience for our anniversary!
Guest User
Superior Two Double Room
Stayed in May 2024
Family
3 review
9.5/10
Amazing
Posted on Jul 4, 2024
Historic hotel that Winston Churchill went for respite.
Spa hotel. Nice pool and wet and dry saunas.
Great for retreat and rest.
Nice breakfast in a nice ambience.
Spacious room
Claire Gerard
King Room
Stayed in Oct 2024
Business travelers
1 review
6.0/10
Posted on Dec 11, 2024
Bathroom plug fell out of the bath/wall
Grime, made me feel sick, didn’t want to use it.
Bath didn’t work.
No basic toiletry kit or robe.
The room looks bare and it was cold, no blankets.
An old electric heater in the cupboard.
Over priced
Breakfast poor, bad coffee, low quality bread, white or brown slices, cheap fruit juices.
MairiMac
Double Room
Stayed in Mar 2024
Couples
2 review
9.5/10
Amazing
Posted on Apr 19, 2024
What a fantastic hotel! Staff were incredible and the facilities were great. Spa was perfect especially later in the evening as it was almost just the two of us with it all to ourself!
We ordered room service from Frederick's bar and it was delicious and super speedy.
The top tier moment was finding out they were dog friendly and being able to bring our four legged friend along!
Will definitely be staying here when we return.
Ryan
Double Room
Stayed in Jul 2024
Couples
1 review
10.0/10
Outstanding
Posted on Aug 28, 2024
Fantastic stay, a beautiful hotel with amazing staff.
Guest User
Superior Two Double Room
Stayed in May 2023
Family
1 review
8.5/10
Very Good
Posted on Jun 28, 2023
The cost of the accomodation didn’t quite match the level of service we would expect. The location is grand and the facilities are really good, as is the breakfast.
However, the pool is limited to strange times for families such as during breakfast and dinner, when the middle of the day is would be more suitable.
Also someone chased after us when leaving the spa to return the towels, which two children were using, rather than allowing us to leave them in our room for housekeeping to collect.
The house keeping took two turns to send shampoo to our room, after a polite call, they sent shower gel instead.
In summary, great food and facilities, but it’s bit awkward with children to be there and the service in the spa and housekeeping is lacking.
TaylorKevin
King Room
Stayed in Apr 2022
Couples
1 review
7.0/10
Posted on May 24, 2022
Paid £30 car parking only to find out we only needed to pay £10 (Guest Rate)
No internet connection
No hot water during our stay
Guest User
Accessible Double Room
Stayed in Jan 2025
Couples
1 review
7.7/10
Good
Posted on Mar 10, 2025
The facilities are average, the elevator is very small. The radiator is broken. The hair dryer has very low wind power. I called the front desk many times to ask for someone to fix it but no one came. The soundproofing is good. The breakfast is OK. It is close to the station and it takes about 12 minutes to walk. It is also convenient to go to York. Life feels very slow, and there are not many supermarkets nearby.