Muckross Rd, Poulnamuck, Killarney, County Kerry, IrelandView Hotel Details
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The Gleneagle Hotel & Apartments Guest Reviews
4.3/5
Very Good
77 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.3
Service4.2
Cleanliness4.3
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All reviews(77)
Positive reviews(47)
Reviews with photos/video(4)
Negative reviews(3)
Guest User
Standard Double Room
Stayed in Feb 2025
Couples
1 review
5.0/5
Outstanding
Posted on Mar 19, 2025
From our arrival to our departure of our 1 nights stay at the gleneagle hotel we cannot fault it . Check in was busy which one has to expect in such a busy tourist area . Hotel room was lovely and clean. Comfortable bed . Fantastic entertainment in the ballroom and in the Inec . Our breakfast on the following morning was great , great variety on the menu . We will definitely be staying here again . We will be highly recommending this hotel
Guest User
Double Room with Balcony
Stayed in Nov 2024
Couples
1 review
4.5/5
Great
Posted on Dec 18, 2024
Both restaurants closed only bar food available this is the second time this has happened stayed their in October and the same only then they were over run with social dancers having stayed their on avg of six times a year for last 20 years I think this will be my last time shame really
Nisim
Triple Room
Stayed in Mar 2024
Family
4 review
4.0/5
Very Good
Posted on Apr 4, 2024
Great hotel, really big and offers a lot of amenities A+
Энхбат
Double Room with Balcony
Stayed in Aug 2024
Couples
1 review
4.7/5
Amazing
Posted on Sep 12, 2024
It was nice to stay
Guest User
Double Room
Stayed in Sep 2022
Couples
1 review
5.0/5
Outstanding
Posted on Oct 17, 2022
Everything was perfect.We had a beautiful room and the entertainment was brilliant totally recommend the Gleneagle hotel
Guest User
Twin Room with Balcony
Stayed in Apr 2022
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 17, 2022
Excellent for visiting Killarney and surrounding area. 20 minute brisk walk into town. On main road which was noisy from the balcony rooms so bear in mind if you want more peace go around the back. A relaxed and friendly hotel.
LyonsMike
Triple Room
Stayed in Aug 2022
Family
1 review
3.2/5
Posted on Oct 1, 2022
Lift out of service por joke people waiting for lift
Guest User
Triple Room
Stayed in Sep 2022
Family
1 review
5.0/5
Outstanding
Posted on Oct 5, 2022
Lovely place and lovely staff
CheffLuther
Standard Double Room
Stayed in May 2024
Solo travelers
4 review
3.7/5
Posted on Aug 31, 2024
Large resort with all amenities and good breakfast. It is a little further away from the center but still easily accessible.
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Guest User
Triple Room
Stayed in Jul 2023
Family
2 review
3.5/5
Posted on Aug 12, 2023
A huge, impersonal, soulless hotel, positive point, pleasant staff, breakfast and dinner rather good. We have not tested the swimming pool but it is large and must be pleasant.
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Kim B
Stayed in Nov 2024
Other
5.0/5
Outstanding
Posted on Dec 14, 2024
Check in was so quick and easy. The room was amazing and so was the food. The staff and teams were amazing and so helpful and kind. The concert picture this was amazing. I will be coming again. The hotel was easy to find. The hotel looked amazing all decorated for christmas.
Response from Property: Dear Kim, Thank you for your amazing review. We are delighted that you enjoyed your stay and are planning a return visit. We have a fantastic line-up of entertainment in our Gleneagle INEC Arena over the coming months with something for everyone – we hope to see you again soon. Yours sincerely, The Gleneagle Guest Services Team
leepania
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Oct 19, 2024
Wonderful place with a one stop shop options. Eat, play, dance, sing, enjoy and sleep at the same location they even have a cheap shuttle bus service to town. But they even have a pool and children entertainment areas. Coffee machine, fridge and kettle in the giant rooms.
6/8
Response from Property: Dear The Adventurer, Thank you for your review and photos. We are delighted that you enjoyed the all-in-one experience here at The Gleneagle. It is wonderful to know that you appreciated our shuttle bus service, pool, and children’s activities. We look forward to welcoming you back for another memorable stay! Yours sincerely, The Gleneagle Guest Services Team
dawn h
Stayed in Sep 2024
Couples
3.0/5
Posted on Oct 13, 2024
While the hotel is in a great location, with excellent and friendly staff, I found the accommodation very dated for the 4 stars. We had a ground floor balcony room which had a very small en suite. The paint was peeling and the shower was tiny with just a shower curtain which caused the water to leak everywhere. There was a very clastraphobic feel with low ceilings and very dark, small things like no dressing gown meant it felt very much like a basic hotel. I attended the spa on Saturday and while I can't fault the amazing lady who did my massage, the facilities were lackluster. Any other spa I have been to has a locker room or changing area to, and you get a dressing gown and slippers before being brought to the treatment room. This did happen, which meant afterwards I just got dressed and was given a glass of water and some fruit in the hallway. My experience in other spa's usually have an area to relax afterwards and a real pampered feel. For €100 massage, there was no pampered feel at all. I had high expectations but I was disappointed with the facilities unfortunately.
Response from Property: Dear Dawn, Thank you for sharing your feedback with us. We are pleased that you enjoyed the friendliness of our team and the convenience of our location, but we are sorry to learn that certain aspects of your stay did not meet your expectations. We will certainly take your comments into account as we continually strive to enhance the guest experience. Thank you again for your valuable input. Yours sincerely, The Gleneagle Guest Services Team
Guest User
Stayed in Feb 2025
Couples
2.0/5
Posted on Mar 18, 2025
Rooms are extremely dated. Very few power outlets in the room. Door in to room kept on getting stuck. We had an evening meal on the first night of our stay and while the food was good the service was appalling and the restaurant wasn't that busy.
Guest User
Stayed in Feb 2025
Travel with friends
4.0/5
Very Good
Posted on Mar 14, 2025
First off we found staff at the Gleneagle to be very friendly and helpful. We did the self check-in as there was a large queue for the main hotel check-in desk at the time we arrived on the Friday. Self check-in kiosks were easy enough to manage if your handy at that modern stuff. Rooms in the Hotel67 (Gleneagle) are quite modern, industrial but quirky and we loved the look and feel of our room and building. The room had a lovely view of the Kerry Mountains, "The Mountain View". We received a very well presented continental breakfast delivered outside our door after 7am which could be used for a day trip if needed. There was a great selection of cold foods in our boxes (see photos) and there was Tea/Coffee station in the room. We found the rooms to be very well soundproofed from road noise and hotel ducting systems below our large window. I noticed that the hotel doors do tend to slam when they close on there own though. We thought the mattress was super comfy, I had to check and it was a Respa mattress. Room service was good when we ordered to our room. We would return there in a heartbeat though, fantastic hotel, fantastic setup there. Cons: We had no local TV Irish Freeview channels (no aerial was supplied) but it was a Samsung Smart TV so we managed to mirror/cast what we needed using our newer smartphones and the hotels Wifi, though Prime and RTE Player wouldn't show picture only sound, which we thought was weird, we think it was the app that was limiting the mirrored picture from Smartphone. Water drainage from the shower and sink in our room was poor. It's quite a busy place for parking at the weekend we noticed.