Le Mersenne Zanzibar, Autograph Collection Reviews

The best ocean view with the best amenities

Beautiful hotel

nice hotel

If you're looking for a hotel that provides seclusion in a location well placed for small excursions, then look no further. The welcome and hospitality at this resort are second to none. Thank you, Megan, Majid, Micheal, Pascal, Olivio, Ezikial, Maddy, Paulina, Captain Haiji, Ali, and pretty much most of the staff at this wonderful resort. They all contributed to making our stay a memorable one. (Hope I spelt everyone's names correctly)

We had a fabulous time! Spacious rooms, great hospitality and friendly staff. The Pure Spa at the hotel is heavenly! We had a great VIP signature package Abu and Sam who run the spa are such generous hosts! The Pure Spa is must try when you visit Le Mersenne Zanzibar.

We had a great time at this beautiful property. Everyone was very friendly and excited to engage with us; the food was delicious and the atmosphere was very vibrant. The location is spectacular, peaceful and it feels very cozy. Peter, Tessy and Emmanuel at the bar were quick to help us and took a great care of us. June, Vanessa, Kezia & Megan at the front desk were so pleasant and welcoming. Israel and Alt( and his wife in security) - bellman, also Tonny & Raymond at the pool and Asia were great. Olivo, Solomoni and Juma at the restaurant; Chef Dominic Gomez made sure we knew all about the local dishes and the locally sourced ingredients of all the dishes on the menu. Juma was such a pleasure to have spent time with. He made our dining experience truly memorable!

I would NEVER recommend that anyone visit this hotel. We took a private villa, but below was the outcome: 1. I specifically requested room decorations for my wife's birthday, and this was utterly ignored, ruining what should have been a special occasion and surprise. 2. There is no consistent hot water in the room. It works for only 5 minutes before shutting off completely. 3. The bathtub is faulty and cannot retain water, making it completely unusable. 4. The TV in the room is non-functional, with every channel or option displaying "service unavailable." 5. The entire room had a cockroach infestation. After the room was sprayed with insecticide, the floor and bed were filled with dead cockroaches and various other bugs. 6. Water all around the hotel is just well/salt water, they cannot even afford a water purifier. 7. The private pool was very dirty and showed a significant lack of maintenance. With broken parts, and visible dirt, the pool was also unusable. I have videos and pictures if need be.

I have found my Shangri La in this beautiful Hotel. From the moment I stepped out from the car into Hotel to the departing one week later I had enjoyed my stay tremendously. Incredibly friendly staff, wonderful spacious Villa, gourmet breakfast. What else one can seek? The hotel is far away from tourist spots, located on a hillside overlooking beautiful gardens and tourquoise ocean. The hotel provides daily free trips with a boat to a sandbank about 15 minutes ride in the middle of pristine waters of the Indian Ocean. There are two good restaurants in the hotel, one with nightly show. But if you want to explore nearby eating spots, the Hotel provides with round trip transportation. I promised myself that shall be back at Le Mersenne

Most spacious room with a beautiful view. All the staff members were so friendly and willing to help out anytime. I was greatly impressed with the food mostly the sea food. I would gladly come back to enjoy some more of this great place. Kudos.

Told we were being upgraded on arrival only to be put in one of the worst rooms ever experienced. No hot water until day 2, broken vanity desk lamp shade held together with masking tape, filthy chair. After night 2 they changed our room which was fine. However, while the staff are extremely pleasant and polite they are clearly not trained so restaurant service was appalling on several levels. Aside from duty manager Megan who was fantastic and worked hard to resolve the issues, she had no proper competent support and the so called hotel manager seemed happy to leave it to her to sort out. It is for the most part a beautiful property but poor standards of service and maintenance lets it down badly.

The hotel is nice. View from the rooms are amazing. All staff are kind. I would like to put attention for the cleaning , rooms must be clean more properly, by all standards. Thank you very much for the service at the breakfast , the Chief is super kind, very professional. And the best person in this hotel is Megan from Front desk! She is super professional, sensitive to the guest, she made our stay much more easy and comfortable! If I will back to this hotel it will be only because of Megan.

We had the most amazing experience at this hotel! We have done 2 weeks on the island and stayed in different areas, but by far this was the best hotel! The welcome from the staff was incredible, a welcome juice and beautiful singing and instruments. The food was 10/10 and we loved how the chef took time to speak with the guests. Every single staff member we encountered was fantastic. A special shout out to Ezekiel, he is a real credit to your team and is very friendly and professional! The rooms were beautiful, well cleaned and great essentials included. It was my friends birthday and they did a cute display in the room and a cake for her at dinner with singing and dancing which made the day special! The pool area was great, towels already on the beds for you and they give you ‘bed’ service for anything you need around the pool. They also offer a buggy service to get you around the hotel which is a nice touch! Evening entertainment was brilliant, very skilled people! Also thank you to Raymond, Emmanuel, Solomoni, Kombo, Megan, Godfrey, Godlisten, Majid, Abeid and everybody else! To top it off they even do a farewell song which has left me in tears! I cannot wait to come back next year!

We stayed at this hotel and had the absolute best time. They welcomed us warmly, the hotels location was amazing, they offered excursions for us to do with them which was amazing. The food and drinks provided were great and dinner every night also had performance which were so fun. The staff were beyond friendly. Can’t recommend this hotel enough.

Was very impressed from start to finish with this hotel. Staff are very welcoming and extremely friendly. The manager, Michael, introduced himself and made sure we were looked after. Accommodation/Food/Ambience was brilliant, I will be returning. Special mention to Maddy (F&B manager) who helped with some special requests and was extremely professional, and also to the chef Dominic Gomes who prepared some amazing food for us and all the staff. Would totally recommend a stay here, very relaxing and amazing to visit