10-17 Konohanamachi, Kanazawa City, Ishikawa Prefecture, 920-0852, JapanView Hotel Details
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HOTEL MYSTAYS Kanazawa Castle Guest Reviews
4.4/5
Very Good
224 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(224)
Positive reviews(217)
Reviews with photos/video(70)
Convenient location(71)
Great value for money(34)
Easy to get around(20)
Delicious breakfast(19)
Perfect for business trips(9)
Close to train station(9)
Friendly front desk staff(8)
Average sound insulation(7)
Negative reviews(7)
Chantal
Annex Standard Twin Room-Non-Smoking
Stayed in Feb 2025
Couples
12 review
2.7/5
Posted on Mar 9, 2025
The first night our room had a bad smell. The second night our water turned yellow. Now normally I am vert reasonable, things can happen. But when I let them know, they where not surprised. I got a new room, but it was very inconvenient. I had to get up early the next day, but because of the water situation I had to pack all of my things and move rooms. This takes time and for that I wanted a little compensation.
Anonymous User
Standard Twin Room
Stayed in Jan 2025
Travel with friends
3 review
5.0/5
Outstanding
Posted on Mar 4, 2025
Perfect location at a really reasonable price. The room was clean and spacious, and we could enjoy the public bath as well.
Response from Property: Thank you for staying at Hotel Mystays Kanazawa Castle and for taking the time to write a review of our hotel. We are delighted that you liked our location and pricing. Thank you also for using our public baths. If you ever have the opportunity to visit Kanazawa again, we hope you will make use of our hotel. We look forward to welcoming you to our hotel. Hotel Mystays Kanazawa Castle Reception
Flyingpillow
Deluxe Triple Room
Stayed in Jan 2025
Family
10 review
4.7/5
Amazing
Posted on Feb 9, 2025
Super location near Kanazawa station. Reasonable price, spacious room and onsen is available!
Response from Property: Thank you for staying with us at Hotel Mystays Kanazawa Castle. We are delighted to receive your very generous review from your recent stay.We are so glad to hear that you liked the location of our hotel.Our hotel is located a 5 minutes-walk from Kanazawa station. Eating and drinking establishments are also located in the surrounding area.And we also glad to knew you liked the public bath.Our public bath is popular and good for the tourist for taking rest of the trip.We appreciate you spending your time writing to us. We sincerely hope to welcome you again at our hotel.
Anggorootes
Standard King Non-Smoking
Stayed in Dec 2024
Family
3 review
4.7/5
Amazing
Posted on Feb 11, 2025
Nice hotel close to kanazawa station, 5 mins walk to kanazawa station. Room is decent and clean
Response from Property: Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.We are so glad to hear that you have had a comfortable stay at our hotel. Your warm and kind comments are deeply appreciated.We hope we can serve you again at our hotel in the future.
Ajjina
Annex Superior Twin Room-Non-Smoking
Stayed in Nov 2024
Travel with friends
4 review
4.0/5
Very Good
Posted on Jan 17, 2025
The location and Public bath and room is good. We stayed in Annex Building, there is a Yakiniku restaurant in the ground floor in the evening the smell is very strong.
Response from Property: Thank you very much for using HOTEL MYSTAYS Kanazawa Castle.We are relieved to hear that you were satisfied with your stay at our hotel.However, we apologize for the smell from the tenant when using the guest room.Due to the structure of the building, we understand that it will be difficult to make immediate improvements, but we will take the opinions of our customers seriously and will continue to strive to improve our services.Thank you very much for taking the time to share your feedback with us.We look forward to your next visit.HOTEL MYSTAYS Kanazawa Castle Reception
phua.sc
Standard Double Room
Stayed in Apr 2024
Solo travelers
7 review
4.2/5
Very Good
Posted on Jun 5, 2024
Hotel was a short 10 minutes walk from the huge station. Check-in and -out was simple, amenities are available for pick up at the ground floor if necessary. Staff was ready to assist with my queries, helping me check online when I received an earthquake alert.
Response from Property: Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.Words from our guests like yours are such an encouragement to us. We hope that you will choose HOTEL MYSTAYS Kanazawa Castle when you come to visit the area again. We sincerely hope to welcome you again at our hotel. HOTEL MYSTAYS Kanazawa-Castle Reception
Guest User
Standard Twin Room
Stayed in Sep 2024
Couples
12 review
4.5/5
Great
Posted on Nov 5, 2024
Parking onsite and is just outside the hotel. This makes it very convenient. Better to reserve to secure a lot when booking this hotel. Everything was good. Only down side is the air conditioning system in the rooms is centralised and cannot be controlled. When we stayed there for 2 nights, they had already switched from air conditioning to heating the rooms. The day we arrived, it was warm so the room was hot. We turned off the heater and opened the windows to let in some cool fresh air. Fortunately the 2 side panels of the windows could be opened. We slept through the night with opened windows.
Response from Property: Thank you for your detailed feedback! We’re glad to hear that our parking facilities and location added convenience to your stay. We apologize for any discomfort caused by the centralized heating system and appreciate your understanding in adjusting to the room’s temperature. We’ll certainly take your feedback into account to improve our guests' experience. We hope to welcome you again soon!HOTEL MYSTAYS KANAZAWA CASTLE Reception
Guest User
Hollywood Twin Room Nonsmoking
Stayed in Sep 2024
Family
6 review
3.2/5
Posted on Oct 28, 2024
Hygiene provided was below standard ,full of dust in bathroom , after first day clean up , room table hadn’t cleaned and still sticky , no extra garbage bags was replenishment even we stared DONT DISTURB . When we went out , the room cleaner just open the door and went away without security concept as we still had luggages left in the rooms .Air cond. was stopped without feasible adjustment when the weather was not cold
Response from Property: Thank you for taking the time to share your experience. We apologize for the issues you encountered with our cleaning service and room hygiene standards. Your concerns about cleanliness, security, and the air conditioning are very important to us, and we will address these matters with our housekeeping team to ensure improvements are made. We value your feedback and will work to provide a better experience for our guests. We hope you will consider giving us another chance to make your stay more comfortable.HOTEL MYSTAYS KANAZAWA CASTLE Reception
huynh nghi dinh
Standard Double Room
Stayed in Apr 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on May 19, 2024
the room is actually bigger than i expected, very near to the station! good.
Response from Property: Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.We are glad that you enjoyed your stay in our room.We sincerely hope to welcome you again at our hotel.HOTEL MYSTAYS Kanazawa-Castle Reception,
M. So
Deluxe Triple Room
Stayed in Feb 2024
Family
14 review
4.7/5
Amazing
Posted on Mar 10, 2024
One of the few hotels which can fit 3 adults in a room! Located within 10 minutes from the JR Kanazawa Station and not too far from the fish markets. The hotel has friendly staff and is very clean. There is also a public bath available for guest to use in the North Tower. Will recommend if you are travelling with family.
Response from Property: Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.Words from our guests like yours are such an encouragement to us. We hope that you will choose HOTEL MYSTAYS Kanazawa Castle when you come to visit the area again.Best Regards, HOTEL MYSTAYS Kanazazwa-Castle Reception,
atiqah awang
Standard Double Room
Stayed in Jan 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 22, 2024
i am so happy with this stay. everythinggggg is good. near from kanzawa station. it takes 400m walking. the staff so friendly and helpful. pleaseeee stay here guys.
Response from Property: Thank you very much for staying at HOTEL MYSTAYS Kanazawa Castle. Also, thank you again for sending us your wonderful photos. We are very relieved to hear that you enjoyed your stay at our hotel. As you mentioned, our hotel is located about 5 minutes walk from Kanazawa Station. We believe that our hotel is in the perfect location to use as a base for sightseeing, so we hope that you will use our hotel again when you come back for sightseeing. We are very humbled to receive such compliments about our staff. We will not be complacent with the words of our customers, and all of our staff will continue to strive to create an even better hotel. All of our staff are looking forward to seeing you again.Hotel MyStays Kanazawa Castle Front
wongkimberly
Standard Double Room
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 1, 2025
Near to the main station. Room is new and clean! Highly recommended!
Response from Property: Thank you for staying at Mystays Kanazawa Castle and for taking the time to write a review about our hotel.We are pleased to hear that you enjoyed your stay with us. If you have the opportunity to visit Kanazawa again, we hope that you will choose to stay with us. We look forward to seeing you again.Hotel Mystays Kanazawa Castle Reception
Hermawan Lim
Deluxe Triple Room
Stayed in Nov 2023
Family
15 review
5.0/5
Outstanding
Posted on Dec 9, 2023
One of the best hotel with budget price at kanazawa. The facilities also complete.
Response from Property: Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.We are glad to hear that you have enjoyed a comfortable stay at our hotel.Every staff member at our hotel hopes that you will choose to stay with us again in the future.
Sam MT
Deluxe Triple Room
Stayed in Apr 2024
Couples
44 review
4.5/5
Great
Posted on May 30, 2024
Within walking distance to Kanazawa Station. Hotel has a decent public bath and the hotel room is quite large by Japanese standards and also very clean. Staff are efficient too. Did not try the breakfast. Would recommend this hotel for a short stay.
Response from Property: Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.We are glad to hear that you have enjoyed a comfortable stay at our hotel.We sincerely hope to welcome you again at our hotel.
Guest User
Deluxe Triple Room
Stayed in Jul 2024
Travel with friends
6 review
3.0/5
Posted on Aug 20, 2024
The room is not very clean. The air-conditioning in the room is loud.
Response from Property: Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.We apologize for any inconvenience caused regarding the cleaning of your room.We are sorry for inconvenience about room cleaning.And we would like to once again apologize for the noise surrounding your room. We will strengthen guest room patrols and strive to prevent recurrence.We will continue to work hard to create a hotel where our guests can spend their time even more comfortably, so as not to waste your valuable points and opinions.We will be so glad to have you again as our guest in the future. HOTEL MYSTAYS Kanazawa-Castle Reception,