Kampung Raja, Kuala Besut, Kampung Raja, Terengganu, 22200, MalaysiaView Hotel Details
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Fairfield by Marriott Kuala Besut Guest Reviews
4.3/5
Very Good
36 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.0
Service4.5
Cleanliness4.6
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All reviews(36)
Positive reviews(32)
Reviews with photos/video(13)
Awesome stay(10)
Awesome rooms(9)
Great service(9)
Clean and tidy(7)
Negative reviews(2)
Anonymous User
Guest Room, King
Stayed in Jan 2025
Travel with friends
12 review
4.0/5
Very Good
Posted on Feb 19, 2025
Cozy and big room. Newly opened hotel within one year. Good stay.
Akhbar Othman
Deluxe Twin Room
Stayed in Dec 2024
Family
9 review
5.0/5
Outstanding
Posted on Feb 2, 2025
Clean, nice place, service 5 star,
All excellent
Response from Property: Dear Akhbar Othman,Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience with us. It’s fantastic to know you enjoyed our clean facilities and 5-star service. We hope to welcome you back soon for another excellent stay!Sunny Regards,Fairfield by Marriott Kuala Besut
syirara
Guest Room, King
Stayed in Sep 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Oct 12, 2024
fairfield by marriot hotel is new hotel in Besut . Also transfer hotel for Marriot Perhentian
Good Breakfast with large portions
❣️💗❣️💗❣️💗❣️💗💗😭💗😭💗😭
Response from Property: Dear syirara,Thank you for your kind review! We're glad you enjoyed your stay at Fairfield by Marriott Kuala Besut and appreciated the convenient transfer service to Perhentian Marriott Resort & Spa. It's great to know you liked our breakfast and the generous portions!We look forward to welcoming you back soon for another enjoyable experience.Sunny Regards,Fairfield by Marriott Kuala Besut
RayEoh
Premium Triple Room
Stayed in Aug 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 29, 2024
This hotel is newly furnished, and the rooms was great, 3 super single bed fits family of 4 (2adult 2 kids), we love the breakfast so much and I suggest you guys book with breakfast as surrounding seems not easy to get food.
Outdoor car park available and we enjoyed our stay overall.
The hotel reception and restaurant staff serve you with friendly attitude, this is amazing experience. Good job.
Response from Property: Dear RayEoh,Thank you for sharing such a detailed review! We're delighted that you and your family enjoyed the spacious room and that our breakfast exceeded your expectations. Your suggestion about booking with breakfast is greatly appreciated, as we aim to provide the best convenience for our guests. Our reception and restaurant staff made your stay even more memorable with their friendly service. We hope to welcome you back soon for another great experience!Sunny Regards,Fairfield by Marriott Kuala Besut
Anonymous User
Guest Room, King
Stayed in Aug 2024
Business travelers
152 review
3.5/5
Posted on Sep 19, 2024
New hotel just opening in Aug.2024 & near to Jetty Pulau Perhentian.
Free parking with open parking
It was quite expensive for room charge (RM 305 for with 2pax breakfast) compared to the Kuala Besut area.
Remote area & near to Kuala Besut jetty.
Need to drive to find food stalls.
Hotel provides vending machines to buy snacks & drinks.
Room too small.
Nothing special about this hotel similar basic hotel.
Breakfast with simple meals
Local staff very friendly & helpful.
Response from Property: Dear Valued Guest,Thank you for your feedback about our friendly staff and the convenience of our location near the jetty to Perhentian Island.As the only chain hotel in the Besut area, we are committed to maintaining high standards to provide a comfortable stay with quality room amenities and exceptional service. The room pricing reflects this commitment to cleanliness and guest satisfaction.We are continually working to enhance our offerings and appreciate your insights about pricing and breakfast variety. We hope to welcome you again soon.Sunny Regards,Fairfield by Marriott Kuala Besut
abah amm
Deluxe Twin Room
Stayed in Dec 2024
Travel with friends
17 review
4.5/5
Great
Posted on Jan 28, 2025
Good location
Response from Property: Dear Amzari Bin, thank you for your review! We're glad to hear that you enjoyed our location. We look forward to welcoming you again soon! Fairfield by Marriott Kuala Besut
Guest User
Premium Triple Room
Stayed in Jan 2025
Family
6 review
4.5/5
Great
Posted on Feb 9, 2025
Perfect stopover hotel before heading on to Marriott Perhentian.
Spacious and clean rooms. Huge television. Right next to the jetty.
Guest User
Guest Room, King
Stayed in Jul 2024
Solo travelers
21 review
5.0/5
Outstanding
Posted on Aug 14, 2024
This is my 2nd time stayed , room cleaned and nice staff with good arrangement.
Response from Property: Dear Valued Guest,Thank you for choosing to stay with us again! We’re thrilled to hear that you enjoyed your stay. Your continued support means a lot to us, and we look forward to welcoming you back for a third visit soon!Sunny Regards,Fairfield by Marriott Kuala Besut
Guest User
Guest Room, King
Stayed in Nov 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Dec 26, 2024
It's a new hotel. Cleanliness is top notch. I booked the twin room, it's quite small so I had to squeeze in between beds to pray. Beddings are comfortable.
Amenities in the bathroom are very basic.
Don't waste your money on breakfast. No egg counter (u can't even order from the kitchen), no fruit juice also. Just very very basic breakfast like a 2-3 star hotel.
Response from Property: Dear Valued Guest,Thank you for your detailed feedback! We're glad to hear you appreciated the cleanliness and comfortable bedding. We apologize that the room size and breakfast options did not meet your expectations. Your comments about the breakfast variety and amenities are valuable, and we’ll share them with our team to explore improvements. We hope to have the chance to provide you with a better experience during your next visit!Sunny Regards, Fairfield by Marriott Kuala Besut
Guest User
Guest Room, King
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 1, 2025
Clean room..spacious parking and nice view. The staff was friendly.
Response from Property: Dear Valued Guest,Thank you for your kind review! We're so glad you enjoyed our clean rooms, spacious parking, and beautiful view. It's great to hear that our staff made a positive impact during your stay. We look forward to welcoming you again soon!Sunny Regards, Fairfield by Marriott Kuala Besut
NNS_87
Guest Room, King
Stayed in Oct 2024
Solo travelers
126 review
4.5/5
Great
Posted on Nov 13, 2024
Bilik ok
Toilet sempit
Aircond tak sejuk
Parking byk & free…
Response from Property: Dear NNS_87,Thank you for your feedback! We’re glad you enjoyed the room and the convenience of free parking. We apologize for any discomfort caused by the air conditioning and the compact size of the toilet. While we cannot alter the toilet size, we’ll ensure the air conditioning is thoroughly checked for better performance. We value your comments and hope to provide you with an improved experience during your next stay!Sunny Regards,Fairfield by Marriott Kuala Besut
Lawa
Deluxe King Room
Stayed in Jul 2024
Business travelers
218 review
4.0/5
Very Good
Posted on Aug 30, 2024
new hotel. the room big and nice. near by beach.
Response from Property: Dear Lawa,Thank you for your review! We're happy you enjoyed the spacious room and our convenient location. We hope to welcome you back soon for another great stay!Sunny Regards,Fairfield by Marriott Kuala Besut
John Paul Koh
Guest Room, King
Stayed in Aug 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Dec 18, 2024
Fantastic choice
Response from Property: Dear John Paul Koh,Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience. We hope to welcome you back again soon!Sunny Regards,Fairfield by Marriott Kuala Besut
Foo Fangling
Guest Room, King
Stayed in Dec 2024
Family
4 review
4.7/5
Amazing
Posted on Feb 1, 2025
The service is very good, the environment is clean and comfortable, the counter service is very responsible and attentive, and they care about the elders. If they see that the elders are not moving well, they will take the initiative to provide wheelchair service, which is very considerate.
Original TextTranslated by Google
Response from Property: Dear Foo Fangling, thank you for your kind comment! We are glad that you are satisfied with the service, environment and caring staff of our hotel. Especially with the wheelchair services we provide for the elderly, we feel very honored to be able to help you. We look forward to seeing you again and we will continue to provide you with the best service! Fairfield by Marriott Kuala Besut
Guest User
Guest Room, King
Stayed in Sep 2024
Family
2 review
4.7/5
Amazing
Posted on Oct 4, 2024
It is very nice to take children on vacation in a hotel. There is no need to go out to sea. Snorkeling at Marriott Beach is very beautiful, and there are many fish. The boat to the island is very luxurious and new.
Room:
The overall design of the room is good. There is a balcony, a Toto smart toilet in the bathroom, mouthwash, and the smell of bath essential oils is good. The bathroom is large, which is very convenient for bathing children. There is also a bathtub for bathing and bath salts are provided.
Dining:
There are three restaurants. Western food is delicious, especially meat and grilled lamb chops. The only shortcoming is that there are fewer Chinese dishes. After eating a few meals, I missed Chinese dishes such as fried rice, fried water spinach and steamed fish. It is suggested that the hotel can add Chinese food.
Facilities:
Three swimming pools, the water is quite clean and not cold. I didn’t have time to go to the gym. The parent-child children’s center can take care of children and has handicraft classes. There are also some yoga classes, cooking classes, and diving coral introductions that I didn’t have time to experience. The hotel also has a diving center where you can book sea trips and rent diving equipment.
Original TextTranslated by Google
6/18
Response from Property: Dear guest, thank you for sharing your wonderful experience! Fairfield Hotel is located near the pier and provides free ferry pick-up service and a comfortable waiting lounge area to add convenience to your trip to the island. We are very happy that you and your children had a wonderful vacation at the Perhentian Marriott. It was a great choice to be able to enjoy snorkeling on the beach without having to go out to the sea! We will continue to work hard to improve our food and beverage services and consider adding Chinese food options to better meet the needs of our guests. We look forward to your coming again to experience the unique charm of Perhentian Island! Fairfield by Marriott Kuala Besut