DoubleTree by Hilton Johor Bahru

DoubleTree by Hilton Johor Bahru Reviews

DoubleTree by Hilton Johor Bahru

No. 12 Jalan Ngee Heng, Johor Bahru, Johor, 80000, MalaysiaView Hotel Details
DoubleTree by Hilton Johor Bahru
DoubleTree by Hilton Johor BahruDoubleTree by Hilton Johor BahruDoubleTree by Hilton Johor Bahru
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DoubleTree by Hilton Johor Bahru Guest Reviews

4.5/5
Great
1211 review
Verified reviews
Location4.4
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1211)
Positive reviews(1191)
Reviews with photos/video(400)
Delicious breakfast(220)
Delicious buffet(64)
Perfect for business trips(46)
Great swimming pool(40)
Near shopping area(35)
Convenient for shopping(34)
Negative reviews(19)
Guest User
Twin Room
Stayed in Feb 2025
Family
1 review
2.5/5
Posted on Mar 11, 2025
It is an average hotel. Corridor has a slightly stale smell. Breakfast spread is considered above average. However, certain food like tim sum is below average. Cleanliness is acceptable, but not above average.
Response from Property: Dear Valued Guest, thank you for taking the time to highlight your concerns with us. Rest assured your feedback pertaining to the unpleasant odor and breakfast are duly noted and we have addressed your concerns to the relevant departments for improvement purposes. We understand this has impacted your overall experience and hope you could treat this as an exception rather than a reflection of the hotel. We appreciate your valuable feedback and looking forward to welcoming you back with a better experience on your next stay with us. Thank you for choosing DoubleTree by Hilton Johor Bahru. Sincerely, Andreas Justkowiak, General Manager.
Guest User
One Bedroom Suite
Stayed in Jan 2025
Family
2 review
4.7/5
Amazing
Posted on Feb 7, 2025
All good just that suite room is kinda small in size, but the living room is very spacious and toilet bowl has no leg space because the glass door for shower room is exactly next to the toilet bowl. maybe can make room bigger and reduce the size of living room and definitely leg space at toilet bowl area needs to be enlarged or replanned. The buffet spread was super delicious and variety of spread. Each n every one of the staff at different department was absolutely friendly, helpful and well mannered! Thumbs up to all and the excellent service provided.
Response from Property: Dear Valued Guest, thank you for taking the time to share your experiences and leaving us a review. Your compliments to the team members are much appreciated and we certainly look forward to have the opportunity to host you again on your next trip to DoubleTree by Hilton Johor Bahru. Sincerely, Andreas Justkowiak, General Manager.
Reno C.
Deluxe Twin Room
Stayed in Dec 2024
Family
10 review
4.5/5
Great
Posted on Jan 30, 2025
My stay at the DoubleTree by Hilton Johor Bahru was fantastic! From the moment I arrived, the staff were incredibly friendly and helpful, offering a warm DoubleTree cookie upon check-in. The location is super convenient, close to major shopping malls and easily accessible to the causeway. The room was spacious and clean, with a comfortable bed. Breakfast offered a wide variety of choices, catering to both local and international tastes. I would definitely recommend this hotel for anyone visiting Johor Bahru.
Response from Property: Dear Reno C., we are honored to receive your generous review and thank you for letting us know how much you enjoyed your stay with us. We look forward to have the opportunity to host you again on your next trip to DoubleTree by Hilton Johor Bahru. Sincerely, Andreas Justkowiak, General Manager.
Anonymous User
Executive King Room
Stayed in Dec 2024
Couples
41 review
5.0/5
Outstanding
Posted on Jan 14, 2025
Lovely hotel with excellent and friendly staff especially Jun at the reception counter. Room are beautifully appointed and very comfortable. Highly Recommended.
Response from Property: Dear Valued Guest, we are honored to receive your generous review and thank you for letting us know how much you enjoyed your stay with us. Your personal mention will certainly be passed on as it is a great motivation to note we have added value to a guests stay. We look forward to have the opportunity to host you again on your next trip to DoubleTree by Hilton Johor Bahru. Sincerely, Andreas Justkowiak, General Manager.
Guest96
Twin Room
Stayed in Feb 2025
Couples
9 review
5.0/5
Outstanding
Posted on Mar 2, 2025
Very clean and nice room definitely will be back here again.
Response from Property: Dear Guest96, we are honored to receive your wonderful review and thank you for choosing to stay at DoubleTree by Hilton Johor Bahru. We look forward to have the opportunity to host you again in the near future. Sincerely, Andreas Justkowiak, General Manager.
M Sapri
Twin Room
Stayed in Nov 2024
Business travelers
32 review
5.0/5
Outstanding
Posted on Dec 24, 2024
I had a wonderful stay at this hotel! The staff were incredibly friendly and welcoming, always going out of their way to make sure we felt at home. The cleaning was top-notch, and everything was well-maintained. What stood out the most was how kid-friendly the hotel is, with a great environment
Response from Property: Dear M Sapri, we are honored to receive your generous review and thank you for letting us know how much you enjoyed your stay with us. We look forward to have the opportunity to host you again on your next trip to DoubleTree by Hilton Johor Bahru. Sincerely, Andreas Justkowiak, General Manager.
Anonymous User
King Corner Suite With Bath Tub
Stayed in Nov 2024
Family
4 review
4.5/5
Great
Posted on Dec 16, 2024
Nice hotel. Just that the toilet door is a tad dirty. Can see a lot of dusts and mould formed. Something I can overlook. Location is good but being in city means slightly heavy traffic in and out of the area depending on the time of the day
Response from Property: Dear Valued Guest, thank you for taking the time to share your feedback after your recent visit to DoubleTree by Hilton Johor Bahru. Rest assured your concerns are duly noted and we have highlighted to the relevant departments for improvement purposes. We hope to have the opportunity to host you again in the near future. Sincerely, Andreas Justkowiak, General Manager.
Jadie Chang
King Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 9, 2024
I am so impressed with Doubletree! Upon queuing to be checked in, we were served freshly baked cookie. The cookie definitely warmed our hearts (pun intended) and we felt so welcomed by the gesture. The check in was smooth and the room was clean. There was also a cute staff serving pop corn at the lobby to guests heading out/in. We will be back! :)
Response from Property: Dear Jadie Chang, thank you for taking the time to share your positive impressions of the hotel after your recent stay at DoubleTree by Hilton Johor Bahru. It is great to hear you had an enjoyable stay and our warm welcome from the team. It is a pleasure having you with us and we look forward to welcoming you back in the near future. Sincerely, Andreas Justkowiak, General Manager.
Guest User
Executive Twin Room
Stayed in Oct 2024
Couples
1 review
4.2/5
Very Good
Posted on Dec 2, 2024
Service n environment (especially the lobby resting area) is good. Food is good as not so oily ie. Good for health. Facilities are ok too. Thanks.
Response from Property: Dear Valued Guest, thank you for sharing your positive impressions of the hotel after your recent visit to DoubleTree by Hilton Johor Bahru. We are delighted to hear that overall you had a pleasant stay and looking forward to have the pleasure of welcoming you back again soon. Sincerely, Andreas Justkowiak, General Manager.
Irene Ker
Twin Room
Stayed in Oct 2024
Family
2 review
4.2/5
Very Good
Posted on Nov 28, 2024
I have a good stay at Doubletree. I have a welcome cookie when I arrived for checkin, is so cool. They have a whatsapp chat to follow-up on our stay to ensure everything is in order. So far this is the best hotel i stayed.
Response from Property: Dear Irene Ker, we are honored to receive your generous review and thank you for letting us know how much you enjoyed your stay with us. We look forward to have the opportunity to host you again on your next trip to DoubleTree by Hilton Johor Bahru. Sincerely, Andreas Justkowiak, General Manager.
mariadj
One Bedroom Suite
Stayed in Oct 2024
Family
6 review
4.0/5
Very Good
Posted on Nov 27, 2024
The hotel is elegant but lacks children shampoo/body wash. Location is ok but need transport to go to nearby malls. Overall, the room is big and the staff are friendly. Love the freshly baked cookies given during check in.
Response from Property: Dear mariadj, thank you for leaving us a review after your recent visit to DoubleTree by Hilton Johor Bahru. We are pleased to hear your compliments of our friendly team members and glad you enjoyed our famous welcome cookies. We hope to have the pleasure of welcoming you back as our guest again soon. Sincerely, Andreas Justkowiak, General Manager.
Azlan
Deluxe Twin Room
Stayed in Oct 2024
Family
1 review
4.5/5
Great
Posted on Jan 16, 2025
Excellent service from check in to check out, superb breakfast spread & choices, convenient parking access, good views, extremely comfortable beds, cozy rooms and luxurious yet practical bathroom... What's there not to like ๐Ÿ† ๐Ÿ‘ Looking forward to future stays here whenever I'm in JB in the future ๐Ÿฅฐ
Response from Property: Dear Azlan, thank you for taking the time to share your experiences after your recent visit to DoubleTree by Hilton Johor Bahru. It is great to hear your positive impressions of the hotel and we certainly look forward to welcoming you back on your next trip to Johor Bahru. Sincerely, Andreas Justkowiak, General Manager.
TUNGLEONG
Accessible King Room With Roll In Shower
Stayed in Nov 2024
Family
2 review
4.2/5
Very Good
Posted on Dec 10, 2024
Very nice and clean hotel. Good services and also enjoy delicious buffet dinner.
Response from Property: Dear TUNGLEONG, we are grateful to receive your positive review of the hotel and thank you for letting us know how much you enjoyed your stay with us. We look forward to have the opportunity to host you again on your next trip to DoubleTree by Hilton Johor Bahru. Sincerely, Andreas Justkowiak, General Manager.
Guest User
Twin Room
Stayed in Nov 2024
Family
9 review
4.7/5
Amazing
Posted on Dec 30, 2024
All good, only the location may need to drive abid..
Response from Property: Dear Valued Guest, thank you for choosing DoubleTree by Hilton Johor Bahru and leaving us a great review. We hope you enjoyed your stay and looking forward to have the opportunity to host you again soon. Sincerely, Andreas Justkowiak, General Manager.
Ericsk7
Deluxe King Room
Stayed in Oct 2024
Business travelers
33 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Clean and Cozy hotel in Johor Bahru. Always the best choice for my staying.
Response from Property: Dear Ericsk7, we are honored to receive your generous review and thank you for letting us know how much you enjoyed your stay with us. We look forward to have the opportunity to host you again on your next trip to DoubleTree by Hilton Johor Bahru. Sincerely, Andreas Justkowiak, General Manager.