Hilton Jiuzhaigou Resort Reviews

Very nice hotel near Jiuzhaigou. Room is big and clean. Staffs are very polite and attentive. Hotel is serving international buffet at dinner and the selection is worth the price. Overall, if we come back to Jiuzhaigou, we will definitely choose this hotel again.

Very beautiful hotel, able to see mountains from hotel rooms. At night can see stars. It's beautiful decorated and It's located in a beautiful valley. Staffs are very friendly.

This hotel provides the best service! Anna is so considerate and all the other staffs are friendly, highly recommended

Had a wonderful stay at Hilton Jiuzhaigou Resort! It is one of the most beautiful hotels that I’ve stayed. Room is nice and big. On a side note, I would like to convey my appreciation for the hospitality Mr Andy (Restaurant Manager) showed to my family. My family and I were having dinner at one of the restaurants outside of the hotel and it was a really bad experience - long wait for food (which they over promised), poor service and mediocre food. Hence, my dad went back to the hotel for another light meal+drinks and met Mr Andy and was casually chatting with him about the experience we had. Upon hearing his experience, Mr Andy was apologetic and wanted to make up for the poor experience - he didn’t have to be because it was not within the hotel’s purview. The next morning, he made a note to his team and ensured that my family had sufficient light bites to be taken to Jiuzhaigou. His hospitality is beyond amazing. Thank you Hilton and Andy for the great and memorable experience at your hotel.

We would like to thank Lesly Tan, the reception supervisor of Hilton Jiuzhaigou Resort. She makes us feel like returning home to a true friend who is approachable, generous, and kind. She would personally guide us when we asked for directions in Jiuzhaigou, and when we encountered issues with our bookings, she went above and beyond to assist us. Besides the breathtaking sights at Jiuzhaigou, we feel that our trip would not be complete without the beautiful stay at Hilton Jiuzhaigou Resort and the extraordinary encounter with Lesly. It was an unforgettable experience, and we would definitely be back again!

Excellent hotel. It is about 11 kilometres (7 miles) away from the Jiuzhaigo national park but there were always taxis or didi around and they charged between 40 and 45 yuan. I think what I liked the most is the decoration and choice of colour palette. Gold, light browns, silver and a hint of red. All very *******. The staff were super nice. They were not fluent in English but they are always willing to be helpful. A translation app is advisable if you have a non-standard request. I recommend the breakfast and buffet dinner - wide selection- as well as the a la carte restaurant (Simmer). Prices for food were very good value for money.

The hotel didn’t quite meet the expectations set by its price or five-star claims. An additional issue was the persistent smell of smoke on the non-smoking floors throughout the 3 night stay, which was quite unpleasant. the front desk staff were friendly and helpful.

Positive review for the hospitality and kindness from Lesly and Ah Deng. Would recommend the hotel to anyone who is looking for a comfortable, convenient and pleasant stay near the Jiuzhaigou scenic area

Great room, just a small pity about the odd toilet door locking mechanism. Do note the area around the hotel is…quite dead (there’s not much to eat after sunset - caveat that this was in low season, in Dec 24). It’s also a short drive away from Jiuzaigou proper (about 10 minutes), so not right outside the entrance area. What really stood out was the extremely friendly and accommodating staff members who went out of their way to make us feel welcomed and at home. Special shout-out to Delia at the front desk for answering all the questions we had about the hotel, the area around, and Jiuzaigou itself. Would definitely recommend staying here if you have the chance to!

They upgraded my room during my stay with a big room at top room with nice facing . Breakfast is considered very good with variety of western and Chinese food. Staffs are friendly A very pleasant stay in this hotel

All the staffs are friendly and helpful. The service and amenities are great. Worth the money.

Delia at hilton was outstanding and super helpful in giving recommendations through WeChat

Crowded ， breakfast selection and quality lower than expected for the price paid(2000 CNY per night ) . Soya bean drink made from a powder mix , and yet the machine always break down the 2 times I was there . Pillow and mattress uncomfortable , in fact the bed mattress was uneven in the contour resulting in poor sleep quality .

The hotel location is very good. You can take taxi around 15 mins to the Jiuzhaigou park entrance. The hotel is very quiet and comfortable. The staff is very nice and helpful.