Lanou Hotel(Jingzhou Ancient City East Gate Wanda Plaza) Reviews
Lanou Hotel(Jingzhou Ancient City East Gate Wanda Plaza)
1st and 3rd Floor, No. 445 (Dongsheng Square), Jiangjin West Road, Jingzhou District, Jingzhou, Hubei, ChinaView Hotel Details
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Lanou Hotel(Jingzhou Ancient City East Gate Wanda Plaza) Guest Reviews
4.6/5
Very Good
1710 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(1710)
Positive reviews(1658)
Reviews with photos/video(508)
Classy environment(146)
Friendly front desk staff(141)
Convenient parking(115)
Near shopping area(111)
Convenient for shopping(99)
Average sound insulation(73)
Perfect for kids(29)
Has rooms for families(14)
Negative reviews(52)
Guest User
Lanou Deluxe Double Bed Room (Smart Control&Deep Sleep King Koil Mattress)
Stayed in Oct 2023
Solo travelers
4 review
5.0/5
Outstanding
Posted on Nov 29, 2023
Fangj ian henhaohenhaofeichanghao
Response from Property: 路上風景無數,能讓您為蘭歐駐足,小店很榮幸,您記住的不僅僅是蘭歐的名字,更是對蘭歐品牌的信任。歡迎常來!
Xiaoyao186
Lanou Superior Twin Room (Smart Control)
Stayed in Nov 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Dec 9, 2024
This hotel really exceeded my expectations! I booked a superior twin room and the front desk upgraded me for free. The environment is elegant and comfortable, the rooms are spacious and bright, and the facilities are complete and novel. The front desk was super friendly and answered all my questions carefully. Breakfast was varied and delicious. The location is convenient and there are many attractions nearby. Highly recommended to friends who want to enjoy a comfortable stay!
Original TextTranslated by Google
Response from Property: It turns out that you are always by my side, no matter how far away the distance is, even if the dark clouds remain in my eyes, your smile makes me brilliant! Thank you for your support and affirmation. Xiaoou will make beautiful wishes for you. Stay safe!
Xiaozhangtaizijade
Lanou Deluxe Twin Room (Smart Control&Deep Sleep King Koil Mattress)
Stayed in Oct 2024
Couples
39 review
3.6/5
Posted on Nov 9, 2024
The fruit for breakfast was already rotten, but it was served to customers openly. I have never encountered such a situation. The fried chicken fillet was not cooked, and there was still raw meat in it. I almost got it in my stomach. The heating of the fried food was not turned on at all. I don’t know what it was. Not to save electricity, such food. It feels like a real bullet dodged, not to mention basic hygiene. The coffee and milk were so light that they were almost transparent. Clothes hangers and kitchen utensils were hung on the wall in the exposed stall area. The operation room was a pile of debris with no management at all. After traveling for many years, this breakfast is of rare quality. The key is that it is irresponsible to the guests. In other respects, the reception at the front desk is warm and the service is in place. The coffee machine at the front desk is just a decoration and is not turned on. The sound insulation of the room is very poor. The KTV singing next to it at one or two o'clock in the middle of the night is continuous. The windows in the room can be regarded as windowless and there is basically no lighting, leaving a small gap. , considered a window? There are also several layers of screens. Guests who make reservations must say hello in advance. The above is an objective evaluation word for word and is for everyone's reference.
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6/10
Response from Property: Dear guests, hello! I am very sorry that you did not have a pleasant stay experience. Xiaoou is deeply sorry! Xiaoou will work hard to standardize and rectify, and strive to provide better service and hygiene. We hope you can give us another chance and wish you a happy life!
Sebastian
Lanou Chess & Cards Double Bed Room
Stayed in Sep 2024
Travel with friends
62 review
5.0/5
Outstanding
Posted on Oct 26, 2024
Jingzhou is a famous historical and cultural city, and the ancient Jiangling City is located in today's Jingzhou. The hotel is very close to the ancient city of Jingzhou and not far from Wanda. It has convenient parking and good service. Fruits are provided for check-in.
Original TextTranslated by Google
Response from Property: It turns out that you are always by my side, no matter how far away the distance is, even if the dark clouds linger in my eyes, your smile makes me brilliant! Thank you for your support and affirmation. Xiaoou will make beautiful wishes for you. Stay safe!
Anonymous User
Lanou Superior Twin Room (Smart Control)
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 14, 2024
The location of the hotel is easy to find. There is a parking lot at the door and there is enough parking space. We arrived at the hotel relatively late, but the lady at the front desk was still very warm and welcoming. Seeing that we had two children, she also upgraded us to a loft room for free. The room is clean and well-equipped. For those of us who arrived late, we can only order takeout to fill our stomachs. There is a large table in the room where we can sit and eat comfortably, which is really friendly. The hotel is about a 10-minute walk to the ancient city, and it is also convenient to go to nearby attractions.
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Response from Property: Sometimes a short sentence warms our hearts. In fact, sometimes we don’t want much, just a simple smile, a affirmative look, and a word of encouragement. Thank you for your praise! Xiaoou welcomes you to come often!
Anonymous User
Lanou Executive Wonderful Double Bed Room (Smart Guest Control&Spacious)
Stayed in Apr 2024
Other
1 review
0.8/5
Posted on May 4, 2024
Very dissatisfied with the following points:
1. The floor drain in the room smells bad
2. The staff secretly used the master control card to open the door of the occupied room.
3. From 21:00 to 02:00 in the morning, you can clearly hear the loud singing voices of the KTV guests downstairs in the room (you cannot avoid the noise even if you change rooms, because the KTV will be as big as the hotel is, and each room may correspond to the one downstairs) KTV private room)
4. No one from the staff warned that the KTV would be very noisy at night. It was obvious that they deliberately lied about the situation and made us feel like they were being taken advantage of! !
Avoid this hotel! Don't stay!
If KTV does not close down, this hotel will close down sooner or later! ! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you for visiting Lanou Hotel Gucheng East Branch. We are sorry that we did not give you a perfect stay experience. We will rectify the issues you raised immediately. If you have any questions during your stay, you can contact us at any time. Hotel Room The service center and front desk colleagues are dedicated to serving you 24 hours a day. We look forward to your visit again and wish you a happy every day!