No.228 Jingsha Avenue, Shashi District, Jingzhou, Hubei, ChinaView Hotel Details
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Wyndham Jingzhou Guest Reviews
4.7/5
Outstanding
1827 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1827)
Positive reviews(1792)
Reviews with photos/video(171)
Classy environment(158)
Friendly front desk staff(127)
Delicious breakfast(124)
Perfect for business trips(52)
Great swimming pool(42)
Stayed multiple times(29)
Clean pool(8)
Has facilities for children(6)
Negative reviews(35)
Matt8888
Premier Deluxe Suite
Stayed in Aug 2024
Family
17 review
5.0/5
Outstanding
Posted on Sep 17, 2024
The hotel has great amenities and provided many free perks. The executive lounge has liquor.
Response from Property: Thank you for your positive feedback! It's wonderful to hear that you enjoyed the hotel's amenities and the perks provided, including the executive lounge's offerings. We're here to ensure our guests have a comfortable and enjoyable stay. If you have any more comments or need assistance with anything else, feel free to contact us. Have a nice day!
Guest User
Deluxe Room (2 Beds)
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Very good
Response from Property: 尊敬的賓客:您好!感謝您對荊州南國温德姆酒店的好評,您的支持就是我們最大的動力!我們將繼續保持高品質優秀的對客服務標準,竭力為每位客人打造舒適温馨的入住體驗,確保您每一次的旅行與入住都能有回家的温暖。真誠的期待您再次蒞臨荊州南國温德姆酒店,祝您生活愉快!
Gabor Bodo
Deluxe Double Room
Stayed in Aug 2022
Family
11 review
4.5/5
Great
Posted on Sep 15, 2022
Nice business hotel, good service and decent breakfast. Room was also comfortable, but the pool was a bit simple.
Response from Property: Thank you for your comment on Wyndham Jingzhou! Your support is our greatest motivation. We will do our best as usual to meet your request. We look forward to your next visit and wish you all the best!
Guest User
Cozy Queen Room
Stayed in Dec 2024
Couples
21 review
5.0/5
Outstanding
Posted on Feb 1, 2025
The most amazing accommodation during the Spring Festival trip, it's so grand, I must stay again, the environment, room, food, service, especially the food, all five stars, it's hard to leave when I leave, I decisively posted pictures! ! ! !
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6/9
Response from Property: Dear guest, we are so happy to see your comments! We are honored and proud to bring you such a great accommodation experience! Your good comments are the greatest recognition and encouragement for us, and it also motivates us to do a better job in the hotel. It is really great to leave you such a wonderful memory during the Spring Festival! The environment, room, food, service, every aspect makes you satisfied, which is the greatest success for us. We will continue to work hard to live up to your expectations and let more guests like you feel our care and warmth. Looking forward to your next visit, I wish you a happy life and everything goes well!
Guest User
Deluxe Room (2 Beds)
Stayed in Dec 2024
Family
15 review
3.2/5
Posted on Feb 1, 2025
During the two-night trip, someone knocked on the door at around 5:40 on the first night, which made me sleep poorly! The next morning, I went downstairs to eat breakfast alone (assuming my room included breakfast for two). My child didn't want to get up, so he asked the waiter if he could bring some up to eat. The answer was yes! The hotel waiter had to bring it himself, and the result was only two eggs, a few longans and a few small oranges. I was speechless! I have stayed in so many five-star hotels, but this is the worst one!
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Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Wyndham Hotel Jingzhou and taking the time to share your detailed stay experience. We are deeply sorry for your experience during your stay at the hotel. We feel very guilty about the fact that you were woken up by the knocking on the door on the first night. This seriously affected your rest. It was our work that was not done well and we did not create a quiet and comfortable sleeping environment for the guests. Regarding the breakfast issue, we are very sorry that we did not meet your needs. In the follow-up work, we will strengthen the service awareness training of employees, clarify the service standards, and ensure that guests can enjoy rich, delicious and thoughtful breakfast services. We have always been committed to providing guests with high-quality services, but this time we disappointed you. We sincerely hope that you can give us another chance, and we will work hard to improve so that you can feel our sincerity and intentions when you stay next time. I wish you and your family a happy New Year and family reunion!
Guest User
Deluxe Room (2 Beds)
Stayed in Dec 2024
Family
2 review
1.8/5
Posted on Feb 1, 2025
The room is OK but it doesn't match the price.
The service and breakfast are really bad.
I thought I didn't want to write a bad review during the Chinese New Year.
But after a day, I still feel uncomfortable. Why can't I write my true feelings after spending money?
I booked breakfast, but it ended at 10:00 and it was already like this when I went at 9:30. The floor stools were so dirty that I couldn't look at it.
It's busy during the Chinese New Year. Don't they know how many guests are staying and how many people are eating breakfast? How much should they prepare? Do you ask the waiter? Feedback problem, the front desk didn't say a word of apology except nodding. Feedback problem
My husband's birthday is on the 30th. I came back from supper and ordered a cake. I went to the front desk at 11:00 in the evening. They said the robot would deliver it. I came out of the shower and found that it was past 12:00 in the morning and it hadn't been delivered yet. It took an hour to deliver a takeaway. Is this your efficiency? Why didn't you just ask the courier to come up and call? First, they blamed me for not having the room number. The room number was clearly written on the order sheet and on the cake box. I really thought they didn't know the room number. Then they continued to blame me for not calling them to deliver. Oh my God, I didn't expect it to be delivered in an hour. I didn't know your waiters could deliver it. After all, no one added breakfast during meal time. The feedback was that there were too many takeouts. Too many, so they didn't know to arrange a few more robots. The feedback for breakfast was that there were too many people. Everything was an excuse for too many people. Then why do you have so many guest rooms? ? ? When I left, they gave me a small cake as a gift. Is it always because there are problems? I just want to get rid of it with something. Sorry, I really don't want it. Can giving me a cake now make up for the time I missed to eat cake? They also said that the hotel was recommended by good reviews, or that it was a high-end hotel. That's it? ? ? ?
Original TextTranslated by Google
6/7
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Wyndham Jingzhou and taking the time to share your detailed stay experience. We are deeply sorry for your experience during your stay at the hotel. We thank you for your valuable suggestions and promise to take specific measures to improve our services and facilities. We hope to have the opportunity to serve you again and show our improvements. Your feedback has made us deeply aware of the shortcomings in our work. In the future, we will definitely strengthen the training of employees' job service attitude and communication skills. We will do our best to improve all details and strive to make every guest happy and satisfied. This regret is irreversible. We sincerely look forward to your staying in our hotel again in the future. At that time, we will do our best to provide good service so that you can see our progress and changes. I wish you and your family a happy New Year and a happy family reunion!
captainlinan
Premier Deluxe Room (2 Beds)
Stayed in Dec 2024
Other
3 review
5.0/5
Outstanding
Posted on Jan 30, 2025
I chose this hotel because of its convenient transportation. Parking is also relatively convenient. It is not far from various tourist hotels. The room is spacious, bright, warm and elegant. During this special Spring Festival, it makes me feel very warm and festive. The water in the swimming pool is very clean. Xiao Peng at the front desk is warm and thoughtful. Any needs can be responded to and solved in a timely manner. Overall, I am very satisfied.
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Response from Property: Dear guests: Hello! Thank you for your praise for Wyndham Jingzhou Southland Hotel. Your support is our greatest motivation! We will continue to maintain high-quality and excellent customer service standards, strive to create a comfortable and warm stay experience for every guest, and ensure that every trip and stay will be as warm as home. Sincerely look forward to your visit to Wyndham Jingzhou Southland Hotel again, and wish you a happy life!
Guest User
Deluxe Room (2 Beds)
Stayed in Dec 2024
Family
14 review
5.0/5
Outstanding
Posted on Jan 30, 2025
I stay here every time I come to Jingzhou. The environment is very quiet and the breakfast is very rich! There are concerts in the lobby during the Chinese New Year and lion dances on New Year's Day. The experience is very good and the stay is very comfortable🥂
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Response from Property: Dear guest, thank you very much for your high evaluation! We have been committed to providing intimate and thoughtful services to every guest, and we are glad that you can feel our intentions. Your satisfaction is our greatest motivation. We look forward to your next stay, and we can continue to create a wonderful experience for you. I wish you a happy life!
Guest User
Deluxe Room (2 Beds)
Stayed in Dec 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 2, 2025
Very satisfied! The best hotel in Jingzhou, no doubt about it. I stayed here for a long time during the second Spring Festival. The service attitude is very good! Especially the cleaning lady, she is great! The room was upgraded for free, and the five tigers that my baby likes were given as a gift. The swimming pool is the biggest highlight! I will come again.
The breakfast variety can be richer. Compared with other Wyndham hotel breakfasts, it has a little less variety, but it is generally acceptable.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Wyndham Jingzhou Southland Hotel again. Your support is our greatest motivation! We will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm stay experience for every guest, ensuring that every trip and stay can have the warmth of home. Regarding the breakfast variety issue you mentioned, we will feedback your opinions to the relevant departments, and look forward to seeing the changes in the hotel when you stay next time. Sincerely look forward to you and your family visiting Wyndham Jingzhou Southland Hotel again, and wish you a happy New Year and a happy family!
ttdog
Deluxe Double Room
Stayed in Nov 2024
Couples
7 review
4.2/5
Very Good
Posted on Dec 28, 2024
The hotel is located in the city, with convenient transportation. There are few parking spaces in the underground garage, so you can only park on the ground. The hotel is a bit old, and the room facilities are a bit old, but it is still clean and tidy. The breakfast restaurant on the first floor is a bit small. There is a shopping mall nearby, which is very convenient for eating and ordering takeout. It takes about ten minutes to drive to Jingzhou City.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your comments and love for Wyndham Jingzhou Southland Hotel. The hotel is 6 kilometers away from Jingzhou Railway Station, and the drive only takes 10 minutes. In addition, the hotel is surrounded by complete infrastructure and high-end residential areas. It is about 15 minutes away from Jingzhou Shopping Center and ancient city attractions, and the transportation is very convenient. The hotel's parking spaces are divided into ground and underground parking spaces. The hotel security can also arrange guidance for you. At the same time, the hotel is also regularly maintaining and updating room facilities to ensure a comfortable accommodation experience for guests. We are very grateful for your feedback, which will help us continuously improve our services. Looking forward to your visit again, we will strive to provide you with a better accommodation experience.
Guest User
Deluxe Double Room
Stayed in Nov 2024
Other
15 review
5.0/5
Outstanding
Posted on Dec 27, 2024
The hotel is clean, tidy and has an international chain brand. The entire service team is of high quality. Xiao Peng at the front desk is friendly and skilled in business. The room service awareness is strong and the service is standardized. This hotel is worth recommending.
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Response from Property: Dear guest, thank you very much for your high evaluation of our hotel! We are very happy to hear that you are satisfied with the cleanliness, service and team quality of the hotel. Your satisfaction is our greatest pursuit. We look forward to your visit again, and we will continue to work hard to ensure that every time you stay, you will have the same pleasant experience. Thank you again for your recommendation and good comments, and wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Nov 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 19, 2024
Every time I come to Jingzhou, I stay at Wyndham, which is as good as always. The hotel is fully equipped, clean and hygienic, the environment is quiet, there is no noise, and I feel at ease staying there. The front desk lady is warm and friendly, and her attitude is very good. It is also very convenient to order takeout. There are many food options nearby. When you send it to the front desk, a robot will be arranged to deliver the food to your door, which is very convenient. Next time I come to Jingzhou, I will still choose Wyndham.
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Response from Property: Dear guest, thank you for your detailed evaluation of our Wyndham Hotel! We are very pleased that you have given high praise to our facilities, sanitary environment, quietness and front desk service. We will continue to optimize the takeaway delivery service you mentioned so that every guest can enjoy a convenient dining experience. Every time you stay is the greatest encouragement to us. We look forward to your visit again. We will repay your trust with better services. I wish you a happy life!
Ajinxiangbianchengailisimengyouxianjing
Deluxe Double Room
Stayed in Sep 2024
Couples
15 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Facilities: fully equipped, with a bathtub and Bluetooth speakers, and the drawer also has an introduction to the Romance of the Three Kingdoms and Jingzhou Shashi
Sanitation: clean and tidy, the toilet is separated into wet and dry areas
Environment: quiet and comfortable, beautiful scenery
Service: considerate and thoughtful, one-to-one service
Welcome fruit plate in the room on the first day of stay: delicious
Three Kingdoms Five Tiger Generals ornaments (randomly given one): I got the cute Zhao Yun, I like it very much
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6/9
Response from Property: Dear guest: Hello! Thank you very much for your praise and support! We are glad to hear that you are satisfied with our room facilities, services and details. We are committed to providing a warm and comfortable accommodation experience for every guest. The welcome fruit plate and the mini ornaments of the Five Tiger Generals of the Three Kingdoms that you mentioned are our little thoughts prepared for our guests. We hope that they can add a bit of fun to your stay. We will continue to work hard to maintain a high standard of service to ensure that every guest can feel at home. We look forward to your visit again, and we will continue to provide you with quality service as always. If you have any suggestions or needs, please feel free to contact us. I wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Nov 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Dec 11, 2024
The sanitation and environment of the hotel are relatively good, the service is attentive and the attitude is friendly. Especially Xiao Xu at the front desk is warm and hospitable. High praise!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing to stay at Wyndham Jingzhou Nanguo. We would like to express our sincere gratitude to the hotel staff for your recognition. Your comfort and peace of mind during your stay are our highest pursuit. We are committed to continuously improving our professionalism and service standards, and strive to make our guests feel as warm as returning home. All the hotel staff sincerely hope that you will choose Wyndham Jingzhou Nanguo next time you travel. We will look forward to your arrival. Wish you a happy life!
DaqiV
Premier Deluxe Queen Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Welcome fruit plate in the room on the first day of check-in: the front desk is flexible and has a good service attitude
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition and praise of our services! We're glad you enjoyed our welcome fruit plate, a little touch we put in for our guests. At the same time, we are also very pleased that the service at the front desk has been recognized by you. We will continue to work hard to continuously improve service quality to ensure that every guest can enjoy a comfortable and enjoyable stay. Looking forward to your visit again!