Avenzel Hotel & Convention Cibubur

Avenzel Hotel & Convention Cibubur Reviews

Avenzel Hotel & Convention Cibubur

Jl. Raya Kranggan No.69, RT.002/RW.016, Cibubur, Kec. Jatisampurna, Kota, Jatisampurna Subdistrict, Jatisampurna, Bekasi City, West Java, 17435, IndonesiaSee Hotel Details
Avenzel Hotel & Convention Cibubur
Avenzel Hotel & Convention CibuburAvenzel Hotel & Convention CibuburAvenzel Hotel & Convention Cibubur
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1 night

Guest Reviews

9.5/10
Amazing
59 review
Verified reviews
Location9.4
Amenities9.4
Service9.4
Cleanliness9.6
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All reviews(59)
Positive reviews(59)
Reviews with photos/video(2)
Great service(9)
Awesome stay(8)
Awesome rooms(7)
Delicious breakfast(5)
Guest User
Deluxe Room
Stayed in May 2025
Family
5 review
10/10
Outstanding
Posted on Jul 2, 2025
The service is the best!! Very kind! i also enjoy the breakfast
Response from Property: Dear Valued Guest,Thank you for sharing your experience at Avenzel Hotel and Convention, Cibubur. We are pleased to hear that we are provided outstanding service, anticipating your needs and enhancing your stay. It's great that our efforts, along with the pleasant support from every department and our facilities, made your visit memorable.We look forward to welcoming you back for another stay.Best regards,Titis Anggit Guest Loyalty Executive SPV
Guest User
Superior Twin Room
Stayed in Dec 2024
Solo traveler
2 review
10/10
Outstanding
Posted on Jan 29, 2025
It is a clean hotel with excellent facilities, including modern gym facilities, a wet and dry sauna, a hot and cold pool, and spacious restaurants. The hotel also has free parking in the basement, which is very convenient. Friendly, courteous, and helpful security personnel and front door and spa/sauna receptionists. It also offers the best pricing for a 4-star hotel in the area. Things to improve: breakfast quality.
Response from Property: Dear Valued Guest,Thank you for sharing your experience at Avenzel Hotel and Convention, Cibubur. We are pleased to hear that we are provided outstanding service, anticipating your needs and enhancing your stay. It's great that our efforts, along with the pleasant support from every department and our facilities, made your visit memorable.We look forward to welcoming you back for another stay.Best regards,Titis Anggit Guest Loyalty Executive
Melitta Baker
One-Bedroom Superior Room
Stayed in Jan 2025
Family
9 review
8.5/10
Very Good
Posted on Feb 15, 2025
AIRCON NOT SO STRONG
Response from Property: Dear Mr/Ms. Melitta Baker,Thank you for taking the time to let us know about your experience while staying with us. Your experiences that you have mentioned certainly below our standard.Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. we have shared your feedback with the Engineering team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.We hope that we could serve you even better in the future.Best regards,Titis AnggitGuest Loyalty Executive
Guest User
Superior Twin Room
Stayed in Jun 2025
Business traveler
5 review
10/10
Outstanding
Posted on Jul 25, 2025
Nyaman
Guest User
Superior Queen Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 17, 2025
good virw
Response from Property: Dear Valued Guest, Thank you so much for sharing your wonderful experience with us. We are thrilled to hear that you enjoyed your stay and appreciated our special services to you. Your kind words mean a lot to our team, and they inspire us to continue delivering exceptional hospitality.We look forward to welcoming you back soon and making your next visit even more memorable.Warm regards,Titis AnggitGuest Loyalty Executive
Gendut
Superior Twin Room
Stayed in Dec 2023
Business traveler
14 review
10/10
Outstanding
Posted on Jan 27, 2024
Clean and satisfy with the overall service
Guest User
Superior Twin Room
Stayed in Jan 2023
Solo traveler
1 review
10/10
Outstanding
Posted on Mar 9, 2023
Everything was top notch at this beautiful hotel. Everyone from the front desk to the doormen to the maids were super friendly. I had a very outstanding concierge, Yohanes Gema, who helped me with so many things. Beautiful hotel, food was delicious with a huge breakfasf buffett. I definitely would return to this hotel again. Very clean rooms and excellent wifi.
Guest User
Superior Twin Room
Stayed in Jul 2024
Business traveler
1 review
10/10
Outstanding
Posted on Aug 8, 2024
good one
Guest User
Superior Twin Room
Stayed in Nov 2024
Business traveler
6 review
9.7/10
Amazing
Posted on Dec 17, 2024
The room is well decorated and the environment is good. The breakfast is very rich. The hotel staff is also very enthusiastic. If you have any questions, you can call the front desk and someone will come to serve you within five minutes.
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Yushijujin
Superior Queen Room
Stayed in Feb 2025
Business traveler
2 review
6.0/10
Posted on Mar 22, 2025
The lake view room is very nice. You can see the island, small boats and fishermen going out to sea. You can also go to the two small islands opposite to swim and barbecue the grouper. It is very cheap and better than in China.
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UmarAbu
Superior Queen Room
Stayed in Feb 2025
Family
1 review
8.0/10
Very Good
Posted on Mar 16, 2025
Good hotel as usual, sahur food even though delivered to the room but delicious and abundant. But the receptionist is the only worst service, especially when I wanted to check in again on 17-3-2025, when I wanted to register, my ID card was returned and told to come back at 2. Even though in any hotel in the world, they still serve first, register first, then wait for room availability. Generally if it's not full before check in time at 2 o'clock there is already one. This is the worst receptionist service in my experience staying at home and abroad. EMBARRASSING.
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Response from Property: Dear Mr/Ms. Umar Abu,Thank you for sharing your feedback on your stay at Avenzel Hotel and Convention Cibubur. We would like to personally express our sincere apologies for the inconveniences and disappointments you experienced during your recent stay at Avenzel Hotel and Convention Cibubur. We deeply regret that we did not meet your expectations on this occasion. Please know that we take your concerns seriously, and we have shared your comments with our team to address the issues you've raised.Once again, please accept our sincerest apologies for the shortcomings you experienced during your stay. Your feedback is invaluable in our continuous pursuit of excellence, and we are committed to ensuring that your next stay with us exceeds your expectations in every way.Best regards,Titis Anggit Guest Loyalty Executive
안필성
Superior Twin Room
Stayed in Mar 2025
Business traveler
23 review
10/10
Outstanding
Posted on May 18, 2025
Since the toll was built, the traffic is less congested and it's good
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Response from Property: Dear Valued Guest,Thank you for sharing your experience at Avenzel Hotel and Convention, Cibubur. We are pleased to hear that we are provided outstanding service, anticipating your needs and enhancing your stay. It's great that our efforts, along with the pleasant support from every department and our facilities, made your visit memorable.We look forward to welcoming you back for another stay.Best regards,Titis Anggit Guest Loyalty Executive
Guest User
Standard Twin Room
Stayed in Jul 2024
Business traveler
43 review
10/10
Outstanding
Posted on Sep 3, 2024
The lobby is spacious and there is a cafe next to it, which is very convenient. The room is also large, clean and odorless.
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Guest User
Superior Queen Room
Stayed in Apr 2025
Business traveler
4 review
10/10
Outstanding
Posted on May 22, 2025
Highly recommended. Very good hotel.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for sharing your experience at Avenzel Hotel and Convention, Cibubur. We are pleased to hear that we are provided outstanding service, anticipating your needs and enhancing your stay. It's great that our efforts, along with the pleasant support from every department and our facilities, made your visit memorable.We look forward to welcoming you back for another stay.Best regards,Titis Anggit Guest Loyalty Executive
Guest User
Deluxe Room
Stayed in Jun 2024
Business traveler
1 review
9.2/10
Great
Posted on Jul 27, 2024
The service is very good, the surrounding environment is a bit poor, and everything else is OK.
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