I stayed in two rooms for three consecutive days. Let me start with the issues. The hotel's service isn't up to par with such high standards, and the staff's awareness is still at the level of a small hotel. 1. I discovered the shampoo was empty while showering. I called for a bottle six times, and it finally arrived after a 40-minute delay. 2. The next night, when I returned to my room, I found the teacups and other items on the table completely disorganized and untied. The coffee machine hadn't been cleaned and was still disassembled. Fortunately, the manager on duty was very friendly and handled the situation appropriately. 3. The next morning, the parking QR code suddenly stopped working. The front desk told me to pay first and then add WeChat for reimbursement. When I left that morning, I took a screenshot of the payment information and shared it with the hotel. Finally, around 10 PM, after repeated inquiries, someone transferred the reimbursement. It's understandable that a new hotel would have issues, but for a Hilton-affiliated hotel to rush into a project with such limited training, is it ill-considered and would damage its brand value? Finally, let's discuss the positives. The room hardware meets Hilton Home Suite standards, including a microwave, a small, recyclable sink, and a cutting board, living up to the apartment's aesthetic. The bedding and consumables are standard Hilton brands. The washer and dryer are large and well-equipped, and the gym is well-equipped. The service details in these areas are excellent, with a full complement of spare parts. The fruit plate provided for members upon check-in is average.
Overall, I would still choose Hilton Home Suites again, but I hope the service level can be improved to match.
"I stayed in two rooms for three consecutive days. Let me start with the issues. The hotel's service isn't up to par with such high standards, and the staff's awareness is still at the level of a small hotel. 1. I discovered the shampoo was empty while showering. I called for a bottle six times, and it finally arrived after a 40-minute delay. 2. The next night, when I returned to my room, I found the teacups and other items on the table completely disorganized and untied. The coffee machine hadn't been cleaned and was still disassembled. Fortunately, the manager on duty was very friendly and handled the situation appropriately. 3. The next morning, the parking QR code suddenly stopped working. The front desk told me to pay first and then add WeChat for reimbursement. When I left that morning, I took a screenshot of the payment information and shared it with the hotel. Finally, around 10 PM, after repeated inquiries, someone transferred the reimbursement. It's understandable that a new hotel would have issues, but for a Hilton-affiliated hotel to rush into a project with such limited training, is it ill-considered and would damage its brand value? Finally, let's discuss the positives. The room hardware meets Hilton Home Suite standards, including a microwave, a small, recyclable sink, and a cutting board, living up to the apartment's aesthetic. The bedding and consumables are standard Hilton brands. The washer and dryer are large and well-equipped, and the gym is well-equipped. The service details in these areas are excellent, with a full complement of spare parts. The fruit plate provided for members upon check-in is average.
Overall, I would still choose Hilton Home Suites again, but I hope the service level can be improved to match."