Pet friendly Hotels Jacksonville

Situated in the heart of the River City, Marriott Jacksonville Downtown connects you with Jacksonvilles most popular cultural and business districts. You are conveniently close to TIAA Bank Field, Times-Union Center for the Performing Arts, VyStar Veterans Memorial Arena, the Prime Osborn Convention Center and other popular attractions. Relax poolside with dramatic views of the Riverfront and skyline. Enjoy fine dining or a chilled cocktail at J Bar and Juliette’s on the hotel's main level. Meet in style in downtown Jacksonville FL from our premier meeting venues. Like our event space, our spacious hotel rooms and suites offer picturesque views of the Riverfront as well as pet-friendly hotel perks. Refocus on what matters at Marriott Jacksonville Downtown an inspiring way to stay in Jacksonville FL.

First off the property is rather run down and I was suspicious when they required a separate $100 deposit for the room. When we entered our room it smelled of septic but it was last room available. Went out for breakfast next morn. and upon return the bathroom floor drain and toilet had flooded up septic water. We had one more day stay and we asked to be moved to another room. This was 11:30 in the morning and they did not have a room cleaned so we did not have a bathroom and they have no public bathrooms on their property and we were left to wait for them to get a room clean. The front desk told me that he didn't want to say anything to the cleaning people to hurry because they would get upset. After an hour we had them refund our money and went to a different hotel. Later that afternoon I discovered I had left a very expensive high output USB phone charger in the room. Amari at the front desk told me that she cannot leave the front desk and there was no one else on the property that could go open the room and get my charger. She told me I'd have to return the next day after 9:00 in the morning when the manager was there. My flight was leaving at 7:00 in the morning so I was out my $40 replacement cost.

I work in customer service. This is the #1 product we talk about with our clients, I cannot remember the last time I received this level of service, from check in, to helping us with our luggage, to the server bringing us refreshments, to the general manager coming out to meet our dogs. Darius was our valet who helped me get all of the stuff off the top of my car. Zachary, Keymoe and Euryo were amazing as well (please let me know if I spelled your names wrong). We have already booked our next stay.

My husband and I decided to take a couple of days to relax since he had just gotten out of the hospital so I booked us a room at this hotel. Bad idea! The room had mold all in it. It was on the ceiling and on the couch in the room. The shower walls and behind every table in the room as well. Which wasn't a welcoming sight since my husband was in the hospital with respiratory issues. That next morning when we went for breakfast the sausage was under cooked and cold as were the eggs. Then we were really disappointed to see waffle stuff but got told that there would be no waffles that day. Disappointed enough that we didn't even go to breakfast the next morning. Also the pool was closed. We were told that was because they had to get someone from the state to come inspect it. Needless to say the whole stay was very disappointing. I would not recommend anyone staying at this location until they get it cleaned up more

This Ramada is a great hotel to stay at if visiting Jacksonville, FL. Also, we stay there because of the easy stop going on down south in FL. Great hot breakfast buffet. Rooms are very clean with plenty of room. We have enjoyed our many stays here.

This is an accurate review of this property as of this date. This was a Candlewood Suites and now is a Sonesta Suites. The outside of the buildings has been redone including roof and is in very good shape. The grounds look very good and the staff is attentive. I checked them out. The room I had was remodeled and in fine shape. I assume all or almost all rooms have been redone for Sonesta. Hallways look good and the vibe was quiet and well managed. I hope its the same in 5 years. I stayed at the Candlewood here 10 times over 15 years and it varied from good to terrible. So its good to see it spruced up. I don't know why IHG sold the property but who cares. The local area is quiet and has extensive sidewalks that are very nice for walks long or short. This area is more of an upscale area for Jax.

Hotel location is quite good. Close to the beach. Go to the game and go directly to the boat. It is a round-trip ticket. Breakfast is delicious and not expensive. Asians should like it. In addition to parking, it is a little difficult. Other facilities are not bad.

We drove from Pennsylvania and already called to let the front desk know that we would arrive late maybe past midnight. The gentleman on the phone was very pleasant reassuring us the service is 24/7 so we should be fine getting our room when we were there. We reached the hotel around 2:45am and the lady at the front desk had so bad attitude saying we had to wait 35-40 minutes because she was having an audit without checking if we already called to check in and to inform the hotel our situation. I was speechless of how thoughtless she was looking at us all exhausted after the long drive reaching the hotel so late at night and still asked us to wait for 35-40 minutes. She made us accept that audit was something important for her and we had to wait until she finished her audit. I’m sorry but this is unacceptable for regular customer service let alone Doubletree managed by Hilton which always has top of the line service. I was so upset and later apologized for it with her and told her I was driving so far and I was tired but she didn’t even glance at me and just threw such look-down-upon attitude at us. She should be the one who apologized for the wait but I was decent enough to do that first. I just can’t really can’t imagine how such a person with poor communication skills, poor interpersonal skills can work as a front desk, the key role for customer service at hotel industry. The 3 point on the scale I put was for the comfort of the room itself.

We stop at this location on trips to Florida, this has always been a reasonably price, comfortable hotel. Always clean and a very friendly staff. On this last trip back home, we had a connecting room with unknown travelers that decided to smoke in the room sending the smell to our room shortly after we checked in, this is a nonsmoking hotel. The front desk attendant named Jo immediately moved us to another room. Jo was very apologetic and took care of the situation without any hesitation. Thank you. Frank

This was the most pleasant stay I’ve had at this hotel, the customer service here was amazing, dinner was awesome at the restaurant here, and the staff was very friendly. I would definitely book again here.