Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location7.3
Amenities7.0
Service7.1
Cleanliness7.0
Filter by:
Sort by:
All reviews(38)
Positive reviews(20)
Reviews with photos/video(5)
Negative reviews(6)
Anonymous User
Budget Bungalow With Shared Bathroom
Stayed in Feb 2025
Family
6 review
7.5/10
Posted on Mar 2, 2025
Very close to the airport.
A lot of small insects.
Hotel has a good sea view.
People are nice
Guest User
Lower Villa With Garden View
Stayed in Nov 2024
Solo travelers
9 review
10.0/10
Outstanding
Posted on Dec 5, 2024
Good service with good accommodation
Guest User
Budget Bungalow With Shared Bathroom
Stayed in Nov 2024
Travel with friends
1 review
9.5/10
Amazing
Posted on Dec 14, 2024
The staff were very kind and provided a lot of hospitality even outside of the service. I definitely recommend this place when staying in Tanna.
Original TextTranslated by Google
Kaori
Budget Bungalow With Shared Bathroom
Stayed in Oct 2023
Solo travelers
2 review
8.5/10
Very Good
Posted on Nov 29, 2023
The hot shower was good and the amenities were great! It was a shared bathroom, but there were no other guests so I was able to use it freely.
Original TextTranslated by Google
Xaveria
Standard Villa
Stayed in Feb 2024
Solo travelers
83 review
10.0/10
Outstanding
Posted on Mar 25, 2024
The hotel environment is very good
Original TextTranslated by Google
Geshitadeliujin
Private Bungalow with Garden View
Stayed in Nov 2022
Solo travelers
15 review
5.5/10
Posted on Dec 27, 2022
One of the few optional hotels on Tanna Island, it can only be said that there are no options, unless you spend more money to choose the spa hotel next door. The location is good, it's super close to the airport, and the volcano tour can be booked on the same day. The only experience I was most dissatisfied with was the hygienic conditions of the hotel. I ordered a coconut, but I ****** it in and ****** in a mouthful of sand. The straw was full of sand. I was so disgusted that I immediately ran into the toilet and vomited. The taste of the hotel's meals is also average, so there is no choice.
Original TextTranslated by Google
Anonymous User
Private Bungalow with Garden View
Stayed in Jul 2022
Travel with friends
8 review
10.0/10
Outstanding
Posted on Nov 22, 2022
Very beautiful journey Tanna is really beautiful and worth going
Evergreen is really worth it too
The proprietress is a beautiful Zhejiang lady
Original TextTranslated by Google
6/7
Anonymous User
Budget Bungalow With Shared Bathroom
Stayed in Jul 2022
Solo travelers
5 review
5.0/10
Posted on Aug 6, 2022
Anyway, don't get your hopes up too much, haha
Original TextTranslated by Google
Guest User
Garden Private Bungalow
Stayed in Apr 2025
Couples
7 review
7.5/10
Posted on Jun 6, 2025
Можно остановится без особых притензий, кухня не на гурмана, спа и бассейна нет.
Translate
Guest User
Standard Villa
Stayed in Nov 2024
Couples
28 review
6.5/10
Posted on Dec 28, 2024
環境在當地算還可以?房間灰塵蠻大的就是
Translate
Guest User
Budget Bungalow With Shared Bathroom
Stayed in Apr 2025
Other
70 review
10.0/10
Outstanding
Posted on Jun 4, 2025
非常感謝十分滿意
Translate
Guest User
Stayed in Apr 2025
Other
8.0/10
Very Good
Posted on May 19, 2025
We had a lovely experience at Evergreen Resort made especially wonderful by an authentic interaction with Lyn who came on our tour to Mt Yasur. Jimmy our driver was also fantastic both had plenty of stories to tell and information about their island. There is so much to learn. Even though Lyn was a new employee at the resort she has a natural talent for making people feel informed, safe and special. Thank you tumas
Guest User
Stayed in Apr 2024
Other
2.0/10
Posted on May 18, 2024
I am compelled to share our deeply frustrating experience with Tanna Evergreen Resorts. Despite facing unforeseen circumstances due to the sudden bankruptcy of Air Vanuatu, our appeal for a simple credit towards a future stay—rather than a refund—was bluntly denied. Our request was met with a rigid adherence to cancellation policies that showed no consideration for exceptional circumstances. Not only did this rigid stance disregard the potential of fostering a long-term relationship with frequent visitors like ourselves, but it also overlooked a crucial opportunity to demonstrate customer care and understanding. This experience has significantly tainted our perception of Tanna Evergreen Resorts, and we are left feeling undervalued and dismissed as guests.
Guest User
Stayed in Jan 2024
Couples
4.0/10
Posted on Feb 12, 2024
While we were thankful they took us in due to us being stuck because of tropical low it was extremely disappointing. For the price it’s extremely run down. The pizza is made from a frozen pizza. The bathrooms are dirty. The snorkeling gear broken (our gear was stuck in airport storage at Vila) the entrance to the ocean has had no maintenance so my husband slipped and dislocated his finger. No first aid or medical help was offered and no one went to fix the access area. The tours are overpriced due to commission. I’m thankful they let us leave but this resort does not meet the expectations of the high price. The relationship between the management and the staff is obviously terrible. The staff are nice and obviously trying their hardest. If I was the owner I’d be extremely concerned and would get there and take a look themselves. This is the first bad review I’ve ever done.
Guest User
Stayed in Nov 2023
Family
8.0/10
Very Good
Posted on Dec 26, 2023
Friendly and amazing staff. Nice sunset view from the pool and sunset spot view. We recommend TERT for your Tanna trip. For diner they serve delicious food but limited stock of some menu e.g lobster and fish long coconut. For kids,we recommend fish and ships.