To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.6
Amenities3.5
Service3.7
Cleanliness3.5
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All reviews(33)
Positive reviews(16)
Reviews with photos/video(4)
Negative reviews(6)
Guest User
Lower Villa With Garden View
Stayed in Nov 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Dec 5, 2024
Good service with good accommodation
Kaori
Budget Bungalow With Shared Bathroom
Stayed in Oct 2023
Solo travelers
2 review
4.2/5
Very Good
Posted on Nov 29, 2023
The hot shower was good and the amenities were great! It was a shared bathroom, but there were no other guests so I was able to use it freely.
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Xaveria
Standard Villa
Stayed in Feb 2024
Solo travelers
73 review
5.0/5
Outstanding
Posted on Mar 25, 2024
The hotel environment is very good
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Geshitadeliujin
Private Bungalow with Garden View
Stayed in Nov 2022
Solo travelers
15 review
2.7/5
Posted on Dec 27, 2022
One of the few optional hotels on Tanna Island, it can only be said that there are no options, unless you spend more money to choose the spa hotel next door. The location is good, it's super close to the airport, and the volcano tour can be booked on the same day. The only experience I was most dissatisfied with was the hygienic conditions of the hotel. I ordered a coconut, but I ****** it in and ****** in a mouthful of sand. The straw was full of sand. I was so disgusted that I immediately ran into the toilet and vomited. The taste of the hotel's meals is also average, so there is no choice.
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Anonymous User
Private Bungalow with Garden View
Stayed in Jul 2022
Travel with friends
9 review
5.0/5
Outstanding
Posted on Nov 22, 2022
Very beautiful journey Tanna is really beautiful and worth going
Evergreen is really worth it too
The proprietress is a beautiful Zhejiang lady
I am compelled to share our deeply frustrating experience with Tanna Evergreen Resorts. Despite facing unforeseen circumstances due to the sudden bankruptcy of Air Vanuatu, our appeal for a simple credit towards a future stay—rather than a refund—was bluntly denied. Our request was met with a rigid adherence to cancellation policies that showed no consideration for exceptional circumstances. Not only did this rigid stance disregard the potential of fostering a long-term relationship with frequent visitors like ourselves, but it also overlooked a crucial opportunity to demonstrate customer care and understanding. This experience has significantly tainted our perception of Tanna Evergreen Resorts, and we are left feeling undervalued and dismissed as guests.
Guest User
Stayed in Jan 2024
Couples
2.0/5
Posted on Feb 12, 2024
While we were thankful they took us in due to us being stuck because of tropical low it was extremely disappointing. For the price it’s extremely run down. The pizza is made from a frozen pizza. The bathrooms are dirty. The snorkeling gear broken (our gear was stuck in airport storage at Vila) the entrance to the ocean has had no maintenance so my husband slipped and dislocated his finger. No first aid or medical help was offered and no one went to fix the access area. The tours are overpriced due to commission. I’m thankful they let us leave but this resort does not meet the expectations of the high price. The relationship between the management and the staff is obviously terrible. The staff are nice and obviously trying their hardest. If I was the owner I’d be extremely concerned and would get there and take a look themselves. This is the first bad review I’ve ever done.
Guest User
Stayed in Nov 2023
Family
4.0/5
Very Good
Posted on Dec 26, 2023
Friendly and amazing staff. Nice sunset view from the pool and sunset spot view. We recommend TERT for your Tanna trip. For diner they serve delicious food but limited stock of some menu e.g lobster and fish long coconut. For kids,we recommend fish and ships.
Guest User
Stayed in Oct 2023
Other
3.0/5
Posted on Nov 28, 2023
Great communication BEFORE my stay, they offer free airport transport which is great. Their welcome is warm with coconut water, they show you the premises and inform you about the timings. Unfortunately regards the food they didn't stood up to the standards, as I previously communicated to them that I ate plant-based and they ensured that I would have options, that didn't happen. The included breakfast wasn't plant-based friendly. My first morning the staff members were kind of confused, there were just fruit out and I asked them if any bread or something more filling was coming out, they couldn't communicate with me so I asked for bread and cheese (that would be charged). Then 20 minutes later they put out bread and beans. My second morning I showed up at the dining room 30 minutes later than the breakfast started and almost nothing left, as they were not refilling. Besides all that my room was decent and loved their pool.
Guest User
Stayed in Oct 2023
Other
5.0/5
Outstanding
Posted on Nov 25, 2023
Outside of the covid period I have stayed several times a year at Tanna Evergreen for at least the past eight years. I have always been satisfied with my stays and the service has always been quite good. Certainly there have beens some disruptions in the supply chain since covid particularly with Air Vanuatu and food delivery to Tanna. I think both situations will improve as time goes by. The new internet service is greatly improved over the old one where sometimes you needed to sit near reception to get a connection. 500 Vatu for it is cheap based on the quality difference. My rooms have always been clean and well maintained. During the warmer months I will opt for a room with air conditioning although it is not often needed. Tanna is a pretty remote place and not all of our "First World" expectations will be met there. Tanna Evergreen may not be a "Spa Weekend" type of resort but as a place to stay while experiencing Tanna Culture and the volcano it is terrific. Mike and Stefanie have always been gracious hosts and will be happy to help you. Mark
Guest User
Stayed in Apr 2023
Other
5.0/5
Outstanding
Posted on May 22, 2023
Really an unforgettable experience in Tanna! Me and my friend stayed in Evergreen for 3 days, 2 nights. We booked the best of Tanna tour and everything was very perfect, from the welcome drink to the airport pickup. The tour on the second day was great fun, we experienced literally everything Tanna has to offer!!! Definitely want to come again!
6/9
Guest User
Stayed in Sep 2023
Solo travelers
3.0/5
Posted on Oct 3, 2023
I was stranded in the resort for three days due to Air Vanuatu canceling flights. The grounds of the resort look nice, and it is very spacious. The resort is on a small cliff, and the is a constant blow of wind from the ocean. It is mostly welcome in the tropic heat but at evening or night it can get chilly. There is no proper beach in the resort and the shoreline is full of corals and rocks and probably good for snorkeling. Problems start with buildings. They are somewhat run down and not upto the their task. Roofs are partially covered with plastic, which gives an unprofessional look. Why not replace the straw roofs with material that can stand the test of weather? Rooms are very basic but clean. I was lodging in two cottages, where the other one had a small table and the other one had nothing expect two beds and a drawer. There are two chairs outside for lounging. My rooms had a mosquito net, but I learned not all have it so be careful you get a room with it if mosquitos are an issue. (there was very few of them thank to the gusts of wind). Restaurant serves mediocre food at best. Meals don't taste bad but it is seems that the chef does not have a passion towards his/her work. They have reasonable big menu and they had everything available I wanted to taste. They have pizza on menu and the the type depends on what frozen pizza the chef happens to grab from the freezer. Highlight of the place is the staff. They are very friendly and helpful on all topics. They helped me to call the airline several times to try to find a way to escape the island.