Novotel Istanbul Bosphorus Hotel Reviews

Response from Property: Dear Sharrock,Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our excellent location for exploring the old part of the city and that you found everything very walkable. It’s wonderful to know you dined with us and appreciated the food quality and service in our restaurant.We sincerely apologize for the issues you encountered with the room, particularly the occasional aroma in the bathroom. Your comments are invaluable, and we will address this with our maintenance team to ensure improvements are made.We’re also happy to hear that you enjoyed the swimming pool during your stay. Thank you again for your feedback, and we hope to welcome you back for an even better experience in the future!Warm regards,Dilek SEVIG KOSEGuest Experience Manager

Response from Property: Dear Son,I recently stayed at a great hotel with a fantastic location that offered easy access to the city. The staff were incredibly friendly and helpful throughout my stay. One of the highlights was the beautiful views of the Bosphorus from the hotel, which made the experience even more memorable.Kind Regards,Dilek SEVIG KOSEGuest Experience Manager

Response from Property: Dear Kiramat,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Kindly be informed that I credited courtesy points to you ALL membership.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Response from Property: Dear Riazanova,Thank you for taking the time to tell us about your experience at the Novotel Istanbul Bosphorus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Response from Property: Dear Hussain Alhinyami,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Istanbul Bosphorus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Response from Property: Dear Guest, Thank you for your review and kind words! We are glad that you enjoyed the location of the hotel, the comfort of our rooms and the excellent breakfasts with stunning views of the Bosphorus. It is especially pleasant to hear that you had such a positive experience dining in our restaurant. We are proud to offer our guests a unique experience and exquisite cuisine. We look forward to welcoming you back to our hotel in the near future! Sincerely, Dilek S. Guest Experience Manager