Nestled in the heart of Key West, La Concha Key West is a beacon of timeless elegance and contemporary comfort. This iconic destination, celebrated for its rich historical significance and vibrant local culture, offers guests an unparalleled experience of luxury and adventure. From our luxurious accommodations and pet-friendly amenities to our outdoor pool and exclusive rooftop terrace for breathtaking sunsets and handcrafted cocktails, every detail is curated to captivate your senses and inspire unforgettable moments. Whether exploring Old Town's enchanting streets, basking in the sun at nearby Key West beaches, or walking to Mallory Square, Sunset Pier, and the nightlife on Duval Street, La Concha Key West is your gateway to the ultimate island escape. Home to Tropicado, Perla, and El Dom, offering Cuban-inspired culinary experiences that celebrate local flavor with a twist. Discover the perfect blend of historic charm and modern sophistication, all wrapped in the laid-back luxury Key West is famous for.
"La concha is a beautiful & historic hotel in the heart of beautiful Key West. The location is unbeatable & the balcony rooms, while smaller than other standard rooms, offers excellent people watching & beautiful blue sky views. A parking space is included, which is great to have right on Duval & Fleming Streets. The staff was mostly very friendly, but the service level varied. At one point in our stay, the front desk went out of their way to make us a key card to use the microwave located in the conference room. When I asked to use it the next day, another staff member says there wasn't one in the building. I went & took a photo through the window to show him. He then said he could not grant me access as the desk had previously done. No biggie but a little frustrating.
Our main issue with the hotel was HIDDEN FEES. Upon arrival, we were told we would be charged a fee of over $80 per room as a ”destination fee,” which was never explicitly disclosed & was certainly not fairly advertised. I asked about waiving this fee & the night desk said it was possible to check & see with day manager. The next day, they insisted the fee could not be waived & were unwilling to help with it further. I let them know I booked through a 3rd party prepaid, it said fees & taxes were included. They said read the fine print. They charged my card for the fees. Not being forthcoming and clear about the destination fee was the issue I had. And having parts of the hotel amenities, including outdoor areas, being closed off during the stay make this resort/destination fee more of a slap in the face. To highlight this point, the staff at this ”destination” hotel warned us that if we see some stuff a little run down or not in operation, its because the hotel just got bought & things wouldn't get straightened out until the new company takes over.
Also minor issues for such a pricey hotel included missing slats on the inner balcony door & similar minor cosmetic issues.
Other than that it is a beautiful building & top-notch location. Overall the experience was very enjoyable.
P.S. The awesome bar tender makes delicious key lime martinis!"