Read genuine traveler ratings & reviews to find your perfect stay.
Posted onMay 10, 2026|Standard Queen Room with City View
Anonymous UserThe location is fantastic! Having a large mall next door (with restaurants, a food court, a supermarket, and a currency exchange) was incredibly convenient. The bus stops for the airport and tourist attractions are right in front of the hotel, making getting around super easy. While tourist spots are a bit far to walk, the bus gets you there in about 10 minutes for a cheap USD 0.4, which was great. Choosing this hotel over others within walking distance was definitely the right decision.
The breakfast offers a wide variety of options, including fruits, vegetables, and Moldovan sweets. The rose jam, in particular, was delicious, and I enjoyed it with bread and yogurt every day. The restaurant itself has high ceilings, giving it an open and airy feel, and the seating is spacious and comfortable. There's also a terrace area with a nice ambiance.
The restaurant staff were wonderful. Irina, the restaurant manager, was incredibly kind and attentive, quickly remembering my name and always greeting me warmly. Marin also remembered my name and greeted me by name every day. Alexandr, the assistant restaurant manager, was also very helpful, assisting with requests, currency exchange, and even explaining coins in detail. He even gave me a Moldovan coin as a souvenir, which was a lovely memory.
Front desk and hotel staff were excellent. Lana and Carolina at the front desk were consistently helpful and answered my questions and requests sincerely every day. They also shared insights into Moldovan culture during our conversations, which was one of the highlights of my stay. Mihaela, the shift manager, was very professional and reassuring.
The room was comfortable, and issues were handled swiftly. My room was new, clean, and comfortable. There was a minor issue with the first room, but I was immediately moved to another. When the shower pressure was a bit low, I contacted them, and the technical manager promptly came to check and resolve it. Valentina, the housekeeper, had a lovely smile, and I looked forward to seeing her every day. She made a genuine effort to speak English.
There was a special touch during my stay. When I inquired about the rose jam I loved at breakfast, Hotel Manager Ana Cozma took the initiative to help. Thanks to her suggestion and arrangements, I received both the rose jam and a special bottle of wine. Later, Ana, the Sales & Guest Relations Coordinator, personally delivered them to my room. I was so touched that I teared up, and she gave me a warm hug. The wine commemorated the 20th anniversary of independence for Moldova, Georgia, and Ukraine, and its concept deeply moved me.
Overall, I spent most of my 6-night stay at the hotel, and it was a very fulfilling experience, including all the interactions with the staff. It was even more memorable than just sightseeing. While the price might be a bit higher, it's definitely worth it. I will certainly stay here again on my next visit to Moldova.
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Price per night from:MXN2,398
Posted onJun 10, 2026
HarveydogThis is a beautiful hotel. The room was perfect. However…..it was very dusty, all the surfaces looked like they had not been cleaned. Also, the shower door would not stay shut - it would simply slide back open after closing, mean you could not use the shower without flooding the floor. I did bring these issues to the attention of the manager, Nicoleta. She was SUPERB. She was very apologetic and keen to decide the problem. Because of her proactive attitude, I am happy to give this place 5 stars!
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Price per night from:MXN2,263
Posted onDec 18, 2025
111003****
The hotel has a charge for red wine, which tastes good and has a red wine glass. It is not bad in Europe. It is quiet at night and there is no noise. You need to check out on time and you can't park at the door.
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Price per night from:MXN1,441
Posted onNov 28, 2024
Guest User
Hotel is OK clean good location breakfast no good selection. Only à la carte and restaurant is too expensive for the food you get staff very friendly. only minus is the TV channels only news channel who repeats himself every every 10 minutes is in English and all the rest is Russian
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Price per night from:MXN2,607
Posted onJan 10, 2025
Jobi T
Our stay at Richmond hotel was enjoyable overall! The room was clean and comfortable, and the location was convenient. Although the receptionist didn’t smile during check-in, we understand it was late at night. The rest of the staff was welcoming, and the amenities made for a pleasant stay.
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Price per night from:MXN1,790
Posted onAug 17, 2026|Suite
JKlGComfortable hotel with a very pleasant atmosphere
attentive staff
spacious and well-equipped rooms
very good quality breakfast buffet with a wide selection
clean pool, barely chlorinated
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Price per night from:MXN1,472
Posted onJul 27, 2025
Guest User
너무 깨끗하고, 방이 넓어서 좋았어요.
침대랑 베게도 몸을 감싸듯 편안해서 있는 내내 잘 잤어요.
직원들이 영어 구사도 잘하고 친절해요.
조식이 뷔페식이 아니고 메뉴판에 있는 메뉴를 선택하는 거예요. 너무 신선하고 방금한 따뜻한 요리를 제공해줘서 조식이 기다려질 정도로 좋았어요.
엘레베이터는 없지만, 직원들이 짐을 옮겨줘서 불편함이 없었어요. 요청하면 바로 서비스를 제공해줘서 있는 내내 불편함 없이 지냈어요. 체크 아웃 때 택시도 잡아줘서 편하게 이동할 수 있었어요.
시티 센터 쪽이 아니여서 바로 옆에 식당이 1개 있고, 배달 어플로 음식을 시켜 먹을 수 있어요. 배달 어플은 로비 호텔 직원에게 물어보면 바로 알려줘요.
호텔 복도에서 르라보 어나더13 향기가 나서 더 포근하게 느껴졌던것 같아요.
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Price per night from:MXN2,059
Posted onOct 20, 2026|Superior Double or Twin Room
ShuaidaobuxianghuaThe stay experience was very good. The location of the hotel is convenient, the room is cleaned, the bedding is comfortable, and the facilities are complete and intact. The front desk service is warm, the check-in and check-out efficiency is high, quiet and not noisy. The overall cost performance is high, it is recommended to travel and stay, and will consider choosing next time.
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Price per night from:MXN1,690
Posted onApr 22, 2024|TWIN Twin room
Anonymous UserWe booked the hotel a couple of days in advance and paid via the app. As a result, when we arrived, we were offered 1 double bed, although the voucher indicated 2. Other visitors faced the same problem that day. That is, to solve the problem that the hotel management created , the administrator and his assistant had to spend 1.5 hours! The advantage of the hotel is that it has inexpensive, neat rooms and polite staff. The big downside is the stairs, that is, if you have a suitcase and not a backpack, then get ready to carry it yourself without an elevator. Thank you a huge thank you to the boy Sabin, who carried this suitcase for us on the first day to three different rooms and to all floors until the administrator finally got ahead of us with a room (apparently the director did not give the go-ahead) with 2 separate beds as was reserved and paid for. The rooms have carpets, but are they necessary? But the TV didn’t work. It turned on, but didn’t show the channels, thanks, there’s free internet... or whatever... And don’t forget to warn the taxi drivers that there is a high curb in front of the hotel entrance, otherwise they’ll scratch the door. I really liked the breakfast and the service itself food. Nourishing and tasty. Overall a mixed impression
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Price per night from:MXN753
Posted onSep 30, 2025
Dario Marchiori
The good: Great location, decent setup, sizeable room with own kitchen and bathroom.
The bad: check-in time is between 3 PM and 6 PM, it's written ..but who would expect anything like that? I didn't make it by 6PM, and my room (I had booked 2 days) was sold to.someone else. I was offered a much more expensive upgrade (the one I am rating), and since it was already quite late, I accepted it. I would not recommend this place.
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Price per night from:MXN722