Imperial Hotel Gold Coast offers the ultimate luxury hotel experience you would expect anywhere in the world. The hotel boasts a stunning waterfront location, breathtaking architecture, lavish accommodations, and Italian craftsmanship across the hotel, paired with exceptional service and an ambiance of pure sophistication. Additionally, you can indulge in award-winning restaurants, The Beauty Room, a fitness & wellness center, memorable meeting, and event spaces, and the first water salon cabana experience in Australia.
Acclaimed as Australia’s premier leisure destination, the Gold Coast is renowned for its glorious sub-tropical climate and cosmopolitan enjoyment of life. Nestled between the beautiful Pacific Ocean and the sparkling Gold Coast Broadwater, one of the world’s top 5-star luxury hotels offers an exclusive chance to indulge in a luxurious experience.
"The hotel itself was fine, but it’s clear it has seen better days. Some maintenance is needed across both the public areas and guest rooms. While everything was clean and tidy, it feels like little has been refreshed since the rebrand to Imperial Hotel.
We stayed a year ago, also in winter, and unfortunately the experience this time didn’t match the quality of our previous visit.
The staff overall were friendly, though a few of the front office team could use a reminder that a warm smile goes a long way. Having worked in the luxury hotel sector for many years, I know firsthand how much that simple gesture can enhance a guest’s stay.
Our main disappointment was with housekeeping. During our four-night stay, our room was not serviced on the third day - we had to request it after 6pm. The following day it was serviced, but not fully: towels were removed but not replaced, and amenities such as body wash were not replenished.
We didn’t dislike our stay, but the overall experience fell short compared to last year. With some attention to maintenance and service consistency, the hotel could once again deliver the high standard it has been known for."