"Priced at over 3,000 (CNY implied), this B&B aims for excellence and uniqueness, which is certainly no easy feat.
The stunning photos were definitely what drew me in, and indeed, the location and scenery truly lived up to expectations – absolutely breathtaking and eye-catching. However, the service aspect definitely needs improvement. It shouldn't be too difficult for every staff member to offer a warm smile, should it? (The female staff, however, were generally pleasant).
As for the 'butler service,' I was only contacted on the day of my check-in. We ended up waiting almost ten minutes in the parking lot, and only after inquiring in their group chat was someone sent to pick us up and assist with our luggage. Despite them knowing I was traveling with a child at check-in, I still had to proactively request children's toiletries and slippers in the evening. To top it off, the kids' toothbrush kit was even missing children's toothpaste.
It's currently peak season, and the B&B is fully booked daily. This might explain the apparent understaffing; one young woman I saw in the evening looked completely overwhelmed and flushed from work, making me hesitant to bother her with additional requests.
On a positive note, the bedding chosen by the owner deserves special praise – it was incredibly comfortable and perfectly suited for families. As frequent family travelers, this is only the second place we've stayed (the first being in Japan) that genuinely felt appropriate for our needs.
The main issue regarding cleanliness was the excessive number of insects. While some bugs are expected in such a setting, finding cockroaches in the room was definitely a major turn-off. I even encountered a live one while showering (it scared me witless!) and quickly flushed it down the drain. The next morning, I found a large, nearly-dead one (on its back, antennae still twitching) on the bathroom floor by the sink – which at least indicates they do use pest control. Nevertheless, sharing my space with cockroaches was far from a pleasant experience.
We chose not to bring these issues up during our stay as we wanted to focus on enjoying our trip, but the cockroach situation is simply unacceptable for most guests. I also sincerely hope the staff's proactive service improves. Despite these drawbacks, I would still consider staying at other Fengxi properties in the future, as the owner clearly has excellent taste."