Serenity Alma Heights - Ex Serenity Fun City Reviews

It is one of the most beautiful and wonderful hotels in the most beautiful area of Hurghada, which is Makadi Heights. The hotel stands out with its prime location, excellent service, cleanliness, friendly staff, outstanding restaurant offering delicious food, diverse pools, aqua park, and the amazing beach.

Great hotel, staff is very kind and helpful. Various buffet food for breakfast lunch and dinner but also have other A La Carte restaurants on site. Clean, great sized room with balcony. Water slides are great, and pools are heated except one of them. Simce we had colder weather then expected, it was great to use the heated pools. The only negative I would mention is our room on the top floor was next to the elevator and it was quite loud. We only stayed 3 nights and didnt spend lots of time in the room, so it was okay but if you are coming for longer be sure to request a room away from the lifts. Also after we checked out we had ordered a taxi for us (not with the hotel) and he was waiting outside by the front gate. I have provided the car registration on reception so they can let the driver in, but they didnt. They said they cant let anyone in who is not with the hotel but will provide us a car with driver to the fromt gate. (Which is quite far with all your luggages) but we waited 10 minutes and nobody came, but I have told reception the driver is already waiting for us but they didnt seem to care. Seemed like once you checked out and filled the review for them on reception, you dont matter anymore. We had to walk out with all our stuff to the front gates. Up until then our stay was amazing, but this last 15 minutes left a bad taste in our mouth.

Nice welcoming staff...Nice pool and aqua park..large food variety good taste...snacks weren't that good...great for kids

The hotel was amazing, if U are looking for somewhere super fun for the kids.

good resort especially for families very good food beach location isn't the best but it's good at all Hote team is very friendly.

The hotel was great and the service was excellent also the food was very delicious

The accommodation is OK, the room is big, but it doesn't match the pictures. There was a small episode when contacting the customer service. It's a five-minute walk from the beach. The hotel has not been renovated yet, but the swimming pool and other facilities are open. The atmosphere is very good.

The hotel staff are lovely, really sweethearts, I recommend the hotel, it's very beautiful, clean, the rooms are very beautiful