Cloud Hotel (Hulunbuir Hailar)

Cloud Hotel (Hulunbuir Hailar) Reviews

Cloud Hotel (Hulunbuir Hailar)

26 Alihe Road, Hailar, Hulunbuir, Inner Mongolia, ChinaView Hotel Details
Cloud Hotel (Hulunbuir Hailar)
Cloud Hotel (Hulunbuir Hailar)Cloud Hotel (Hulunbuir Hailar)Cloud Hotel (Hulunbuir Hailar)
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Cloud Hotel (Hulunbuir Hailar) Guest Reviews

9.5/10
Outstanding
704 review
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.5
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All reviews(704)
Positive reviews(689)
Reviews with photos/video(185)
Delicious breakfast(153)
Awesome amenities(127)
Friendly front desk staff(29)
Many amenities(25)
Perfect for kids(24)
Well designed(16)
Has facilities for children(3)
Negative reviews(15)
Chyun
Light Luxury Queen Room
Stayed in Apr 2024
Family
7 review
10.0/10
Outstanding
Posted on Jun 6, 2024
Fantastic smart hotel - everything is voiced controlled -小度 is a wonderful bot - everything is new and spick & span. I love their free ice cream - such a nice touch and very welcomed on a hot summer day. Highly recommended!
Response from Property: Oh, it's a great honor for the YUN Hotel to like the Iron Man, the Star Bear, and the ice cream in the picture. Meeting you in Hulunbuir, one of the world's four great grasslands, is like fate in the YUN Hotel. I hope to meet you again in the foreseeable future. Thank you for your support, and I wish you all the best!
Diana Larisa
Featured Room - Double Occupancy (Double Bed)
Stayed in Oct 2024
Travel with friends
10 review
10.0/10
Outstanding
Posted on Nov 23, 2024
A nice hotel with interesting layout, good location and varied breakfast.
Response from Property: Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
WongSimon
Guestroom - Double Occupancy (Tatami)
Stayed in May 2024
Family
4 review
7.0/10
Posted on Jun 14, 2024
Overall great place to stay. Rooms are good with lots of techy stuffs... Met with an unfortunate event - water stoppage on the day we were checking out. Otherwise all is good
Response from Property: Thank you for your recognition and support of YUN Hotel. The hotel prepared domestic and drinking water as soon as it received the official water outage notice. However, we still apologize for any inconvenience caused by the municipal water outage. The municipal company resumed normal water supply the day after the water outage. Thank you again for your support and recognition. May we meet again in Hulunbuir in the future~Wishing you a happy life~
SK_travel
Featured Room (Double Bed) (Bathtub)
Stayed in May 2024
Couples
4 review
10.0/10
Outstanding
Posted on Jun 19, 2024
The hotel is well furnished with good facilities. The use of robot is impressive. Customer service is polite. Overall experience is fantastic.
Response from Property: Thank you for your feedback on Xiaoyun. Looking forward to your next visit and providing you with a more comfortable experience and service. Wishing you a wonderful journey on the beautiful Hulunbuir grassland
thBT
Light Luxury 2-bed Room
Stayed in Sep 2024
Travel with friends
52 review
8.0/10
Very Good
Posted on Oct 6, 2024
Clean hotel in the city center. Convenient parking in front.
Response from Property: Thank you for your kind words. We are pleased to know that you found our hotel clean and conveniently located in the city center with easy parking facilities. We strive to provide our guests with a comfortable and hassle-free stay, and your feedback encourages us to continue improving our services. Looking forward to welcoming you again soon.
Guest User
Light Luxury Queen Room
Stayed in Dec 2023
Business travelers
1 review
10.0/10
Outstanding
Posted on Jan 19, 2024
nice~
Response from Property: 【免費接機,出行無憂】您的好評是我們最大的動力和鼓勵,我們將繼續努力提升服務質量。時刻秉承“以客户為中心”的服務理念,為您提供更加貼心和周到的服務。小雲期待您下次光臨。😊
Guest User
Light Luxury Queen Room
Stayed in Jun 2024
Family
2 review
9.0/10
Great
Posted on Jul 20, 2024
The hotel facilities are good, including laundry room, gym, book bar, coffee bar, and restaurant. Breakfast was very good, with Mongolian, Russian and Chinese meals. I like haggis soup, pot tea, steamed buns, and five-square meal.
Original TextTranslated by Google
Response from Property: In Hulunbuir with blue sky and low clouds, I received encouragement from my relatives in the refreshing morning, and it was another day full of combat effectiveness in the Cloud Hotel. Thanks for the encouragement. A good stay environment allows you to experience the smart era of grassland, and delicious specialties allow customers to have a real local food experience. Thank you again for your encouragement and support. I wish you a happy life~
Weiwèiminuo
Children's Room (Slide)
Stayed in Apr 2024
Family
28 review
10.0/10
Outstanding
Posted on May 8, 2024
Smart hotel. The service attitude is really good. The room is very suitable for bringing children. The upper and lower bunks can accommodate two adults and two children. The bath products in the room are Herborist. The bath towels are very clean. The only thing is that the bed makes a noise when turning over. Drinks and snacks can be refilled for free. The breakfast can be said to be very good. The massage chair and game console in the leisure area are all good. There is a hand-washing faucet that is not very smooth. There is a gym. The laundry room has a dryer. There is a hanging iron and a Dyson hair dryer
Original TextTranslated by Google
6/11
Response from Property: In the season of grass sprouting and summer breeze, we are very encouraged and inspired by receiving such detailed and good comments from you. We are happy to provide you with a more comprehensive and wonderful service experience. At the same time, we have also received your feedback and solved the problem in the afternoon. We look forward to your next visit: this place where you will never want to leave. I wish you and your family happiness and happiness every day~~
Guest User
Light Luxury Queen Room
Stayed in Apr 2024
Business travelers
3 review
10.0/10
Outstanding
Posted on May 15, 2024
A very good stay experience. Many expensive hotels have very good environment and services, but this hotel makes me feel very comfortable. Environment: The aromatherapy used in the whole hotel is very soft, and it makes people feel relaxed. Because it was built in 2023, the overall interior is relatively clean, and I hope it can be maintained. Facilities: The hotel is mainly equipped with smart devices. From check-in to room, it is basically smart. There is no room card here. Face recognition check-in reduces the trouble of losing the room card. The Xiaodu voice control in the room is very smart. Food: The hotel is equipped with water, snacks, coffee in the room, and the breakfast is very rich. The overall taste and variety are more in the hotel, and it is also in line with local characteristics. Disadvantages: The overall feeling of staying is very good. There is one disadvantage and I hope the hotel can improve it. The shower head is slightly blocked. The shower is originally high, so the water pressure is small. The shower does not feel very good. I hope it can be improved.
Original TextTranslated by Google
Response from Property: 謝親對雲酒店的真摯反饋,雲兒已收到風的傾訴,並認真完善改進。智能的雲陪伴着呼倫貝爾的草原,智能不忘初心,貼心不忘體驗為主,再次感謝親選擇下榻雲酒店,我們將懷揣着感恩鼓勵的心,繼續將各個環節的產品體驗進一步細化,爭取讓親每一次都有新的體驗感。祝親生活幸福,開心每一天,同時期待與您再會。
ZunguideC-triphuiyuan
Light Luxury Queen Room
Stayed in Mar 2024
Solo travelers
7 review
10.0/10
Outstanding
Posted on Apr 30, 2024
From the moment I entered the hotel, I checked in at the check-in machine with my ID card, to entering the room by face recognition. The overall process was quite smooth. I thought the dressing mirror was nice. The Baisuishan Hotel in Hulunbuir is ahead of most hotels. There is no "old friend" such as a kettle. There are local snacks on the table for foreign tourists to taste.
Original TextTranslated by Google
Response from Property: Hulunbuir is a place with light clouds and a silky and elegant smart experience. You are lucky to have you in the cloud. Otherwise, the classic and romantic Baisui Mountain would no longer be noble. At the same time, Yun Hotel is very apprehensive, knowing that the product experience has no limit. In the days to come, we will be more committed to integrating the atmosphere of the lobby bar, breakfast culture, the artistic conception of the book bar, and the normal state of fitness with the guest rooms, so that after a small call, there will be only immersion, so that staying overnight can really land in our grassland hometown!
Vince hh
Light Luxury 2-bed Room
Stayed in Mar 2024
Booked for others
55 review
10.0/10
Outstanding
Posted on Apr 28, 2024
The hotel I booked for my parents was very good. Facilities: complete and smart; Hygiene: the room was clean and tidy, and the stay was comfortable; Environment: the surrounding environment was good and it was very convenient to travel.
Original TextTranslated by Google
Response from Property: [Welcome to you with fruits, select your favorites, and enjoy them when you check in] Your praise is our greatest motivation and encouragement. We will continue to work hard to improve the quality of our service. We always adhere to the "customer-centric" service concept to provide you with more intimate and thoughtful services. Xiaoyun has newly launched [Tea brewing around the stove] and we look forward to your next visit. 😊
Guest User
Light Luxury 2-bed Room
Stayed in Feb 2024
Travel with friends
3 review
10.0/10
Outstanding
Posted on Apr 6, 2024
The room was very clean and tidy, the service was very warm and thoughtful, the front desk also gave free popsicles after drinking, which helped to sober up, it was very comfortable, the breakfast was rich and unique, the Mongolian series was really great, it was delivered to the room, very warm
Original TextTranslated by Google
Response from Property: 【Fun and joy, smart games】Your praise is our greatest motivation and encouragement, and we will continue to work hard to improve the quality of our service. We always adhere to the "customer-centric" service concept to provide you with more intimate and thoughtful services. Xiaoyun has newly launched the [Tea Brewing Around the Fireplace] and we look forward to your next visit. 😊
Guest User
Suite
Stayed in Feb 2024
Other
1 review
9.0/10
Great
Posted on Mar 19, 2024
Everything is good, except the whole house smart, I don't know why the Xiaodu is always unable to connect to the device, or there is no network, everything else is super good, the attitude is good, the room is warm, the bed is comfortable. Afternoon tea is also delicious! It's the Xiaodu that is annoying
Original TextTranslated by Google
Response from Property: [Good breakfast, Jiugongge] Your praise is our greatest motivation and encouragement. We will continue to work hard to improve the quality of our service. We always adhere to the "customer-centric" service concept to provide you with more intimate and thoughtful services. Xiaoyun breakfast dishes have been upgraded, and we look forward to your next visit! 😊
Guest User
Light Luxury 2-bed Room
Stayed in Feb 2024
Solo travelers
11 review
10.0/10
Outstanding
Posted on Mar 21, 2024
Facilities: Complete, Sanitation: Clean and tidy Service: Thoughtful and meticulous service.
Original TextTranslated by Google
Response from Property: 【Long-term companion, self-service laundry】Your praise is our greatest motivation and encouragement, and we will continue to work hard to improve the quality of our service. We always adhere to the "customer-centric" service concept to provide you with more intimate and thoughtful services. Xiaoyun breakfast dishes have been upgraded, and we look forward to your next visit! 😊
Anonymous User
Starry Sky Tatami Projection Room
Stayed in Feb 2024
Family
3 review
10.0/10
Outstanding
Posted on Mar 3, 2024
Must give a good review, the hotel staff is very professional and warm and thoughtful. The facilities are complete, the whole house is smart, there is also a fitness area and a reading area. The afternoon tea and breakfast are very rich. The baby is very happy and said that he will change the room next time. The rest is very good and the hotel is very quiet. There is a food street downstairs, but it is not noisy at all. Travel is convenient and fast. The robot waiter has worked hard.
Original TextTranslated by Google
Response from Property: [Welcome to you with fruits, select your favorites, and enjoy them when you check in] Your praise is our greatest motivation and encouragement. We will continue to work hard to improve the quality of our service. We always adhere to the "customer-centric" service concept to provide you with more intimate and thoughtful services. Xiaoyun has newly launched [Tea brewing around the stove] and we look forward to your next visit. 😊