Cloud Hotel (Hulunbuir Hailar)

Cloud Hotel (Hulunbuir Hailar) Reviews

Cloud Hotel (Hulunbuir Hailar)

26 Alihe Road, Hailar, Hulunbuir, Inner Mongolia, ChinaSee Hotel Details
Cloud Hotel (Hulunbuir Hailar)
Cloud Hotel (Hulunbuir Hailar)Cloud Hotel (Hulunbuir Hailar)Cloud Hotel (Hulunbuir Hailar)
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Guest Reviews

9.3/10
Very Good
869 review
Verified reviews
Location9.3
Amenities9.3
Service9.4
Cleanliness9.3
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All reviews(869)
Positive reviews(849)
Reviews with photos/video(230)
Delicious breakfast(204)
Perfect for kids(47)
Offers pick-up/drop-offs(19)
Has facilities for children(16)
Family activities available(14)
Awesome gym(10)
Negative reviews(20)
gotson
Family-friendly Suite
Stayed in Jul 2025
Family
9 review
9.0/10
Great
Posted on Aug 18, 2025
We stayed a week before in the same room, but this time the floor was dirty, and there was a strong cigarette smell in the toilets.
Response from Property: 感謝親的支持和厚愛，同時也收到了親的反饋，非常抱歉沒能讓親有個愉快的體驗，酒店會在各方面再周到的考慮，爭取讓各方面更加的舒適便捷。祝咱假期愉快，開心每一天噢~
Chyun
Light Luxury Queen Room
Stayed in Apr 2024
Family
7 review
10/10
Outstanding
Posted on Jun 6, 2024
Fantastic smart hotel - everything is voiced controlled -小度 is a wonderful bot - everything is new and spick & span. I love their free ice cream - such a nice touch and very welcomed on a hot summer day. Highly recommended!
Response from Property: Oh, it's a great honor for the YUN Hotel to like the Iron Man, the Star Bear, and the ice cream in the picture. Meeting you in Hulunbuir, one of the world's four great grasslands, is like fate in the YUN Hotel. I hope to meet you again in the foreseeable future. Thank you for your support, and I wish you all the best!
Diana Larisa
Featured Room - Double Occupancy (Double Bed)
Stayed in Oct 2024
Traveling with friends
11 review
10/10
Outstanding
Posted on Nov 23, 2024
A nice hotel with interesting layout, good location and varied breakfast.
Response from Property: Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
WongSimon
Guestroom - Double Occupancy (Tatami)
Stayed in May 2024
Family
4 review
7.0/10
Posted on Jun 14, 2024
Overall great place to stay. Rooms are good with lots of techy stuffs... Met with an unfortunate event - water stoppage on the day we were checking out. Otherwise all is good
Response from Property: Thank you for your recognition and support of YUN Hotel. The hotel prepared domestic and drinking water as soon as it received the official water outage notice. However, we still apologize for any inconvenience caused by the municipal water outage. The municipal company resumed normal water supply the day after the water outage. Thank you again for your support and recognition. May we meet again in Hulunbuir in the future~Wishing you a happy life~
SK_travel
Featured Room (Double Bed) (Bathtub)
Stayed in May 2024
Couple
4 review
10/10
Outstanding
Posted on Jun 19, 2024
The hotel is well furnished with good facilities. The use of robot is impressive. Customer service is polite. Overall experience is fantastic.
Response from Property: Thank you for your feedback on Xiaoyun. Looking forward to your next visit and providing you with a more comfortable experience and service. Wishing you a wonderful journey on the beautiful Hulunbuir grassland
thBT
Light Luxury 2-bed Room
Stayed in Sep 2024
Traveling with friends
59 review
8.0/10
Very Good
Posted on Oct 6, 2024
Clean hotel in the city center. Convenient parking in front.
Response from Property: Thank you for your kind words. We are pleased to know that you found our hotel clean and conveniently located in the city center with easy parking facilities. We strive to provide our guests with a comfortable and hassle-free stay, and your feedback encourages us to continue improving our services. Looking forward to welcoming you again soon.
Guest User
Light Luxury Queen Room
Stayed in Dec 2023
Business traveler
1 review
10/10
Outstanding
Posted on Jan 19, 2024
nice～
Response from Property: 【免費接機，出行無憂】您的好評是我們最大的動力和鼓勵，我們將繼續努力提升服務質量。時刻秉承“以客户為中心”的服務理念，為您提供更加貼心和周到的服務。小雲期待您下次光臨。😊
Guest User
Light Luxury Queen Room
Stayed in Feb 2025
Solo traveler
40 review
3.7/10
Posted on Mar 16, 2025
1. The bathroom smells bad! Serious! Serious! It stinks! 2. The toilet seat is for ordinary toilets, but it doesn't fit your toilet! ! 3. One night, the front desk attendant had a very bad attitude. I complained because I disturbed her sleep! You are running a business, not a service industry? ? ? I would like to ask the hotel leaders how to manage this attendant?
Original TextTranslated by Google
Response from Property: I am really sorry for the inconvenience and bad experience caused to you. Yun Hotel is known for its hospitality. I am deeply sorry and ironic for what happened. It has nothing to do with new and old employees. So the hotel will deal with this matter immediately. I hope everyone will cooperate and supervise. Finally, thank you for your feedback and support. I wish you a happy life and smooth sailing~
Guest User
Light Luxury Queen Room
Stayed in Jul 2025
Family
26 review
10/10
Outstanding
Posted on Aug 13, 2025
This was my child's favorite hotel on this trip. The wontons for midnight snack were especially delicious. The hotel is well-equipped and beautiful inside. The room was very comfortable.
Original TextTranslated by Google
Response from Property: Your recognition is like the warm sunshine in spring, illuminating the hearts of all our friends. We are very happy to leave warm memories on your journey. The small details in the room and the smiling service at the front desk are all our sincere preparations. We look forward to unlocking more wonderful experiences for you when we meet again next time. We are always waiting for your visit again.
Guest User
Family-friendly Suite
Stayed in Jul 2025
Family
8 review
1.7/10
Posted on Aug 11, 2025
The room is terrible and the service attitude is terrible! The price is too bad! The worst time! Ctrip is also responsible
Original TextTranslated by Google
Response from Property: Thank you for your support and kindness. We also received your feedback and are very sorry that we didn't give you a pleasant experience. The hotel will consider all aspects more carefully and strive to make every aspect more comfortable and convenient. I wish you a happy holiday and a happy day every day.
Anonymous User
Light Luxury Queen Room
Stayed in Jul 2024
Family
18 review
2.0/10
Posted on Aug 30, 2024
The room was visibly dirty, and the front desk clerk was confused. Our room clearly came with two breakfasts, but I was with my child and only got one. Everyone else got one each.
Original TextTranslated by Google
Response from Property: I am very sorry that we were not able to experience the high-quality cloud service during our stay. On behalf of all employees, I would like to express my sincere apologies to you and your family! We will immediately find out the root cause of this problem and solve it. We will strive to let more people enjoy the intimate service and high-quality experience from the cloud hotel. I wish you a happy life and a happy journey!
Guest User
Family Friendly Tent
Stayed in Jul 2024
Family
5 review
3.5/10
Posted on Aug 4, 2024
I booked a big room specifically, hoping to spend more money to live better. But I didn't expect that the room design was very problematic, the shower room and the bathroom were completely separated, which means you have to walk naked to the room to dry after taking a shower, and the shower room leaks into the room. Secondly, I arranged the second floor, and there was a loud sound of backflow at night. It's 2024, and the building shouldn't be like this. Although the service was very enthusiastic, free ice cream + help pushing boxes, the house facilities are flawed and not recommended.
Original TextTranslated by Google
Response from Property: First of all, thank you for your support. Yun Hotel is honored. At the same time, we are very sorry that we could not give you a perfect stay experience. Yun Hotel still sincerely hopes that your journey will be happy and smooth. I wish you a happy life~~
Guest User
Light Luxury Queen Room
Stayed in Jun 2024
Family
2 review
9.0/10
Great
Posted on Jul 20, 2024
The hotel facilities are good, including laundry room, gym, book bar, coffee bar, and restaurant. Breakfast was very good, with Mongolian, Russian and Chinese meals. I like haggis soup, pot tea, steamed buns, and five-square meal.
Original TextTranslated by Google
Response from Property: In Hulunbuir with blue sky and low clouds, I received encouragement from my relatives in the refreshing morning, and it was another day full of combat effectiveness in the Cloud Hotel. Thanks for the encouragement. A good stay environment allows you to experience the smart era of grassland, and delicious specialties allow customers to have a real local food experience. Thank you again for your encouragement and support. I wish you a happy life~
Guest User
Light Luxury Queen Room
Stayed in Nov 2024
Business traveler
3 review
2.0/10
Posted on Dec 29, 2024
The 7th floor is a conference hall. When there is a meeting, it will seriously affect the rest area on the 6th floor. When the meeting was held, the passengers on the 6th floor were not taken into consideration.
Original TextTranslated by Google
Response from Property: We are very sorry that your rest was affected by the hotel's mistakes and that you could not have a good stay experience. We have received your feedback and will make adjustments and rectifications immediately. At the same time, thank you for your feedback and support. I wish you a happy New Year in advance.
Weiwèiminuo
Children's Room (Slide)
Stayed in Apr 2024
Family
31 review
10/10
Outstanding
Posted on May 8, 2024
Smart hotel. The service attitude is really good. The room is very suitable for bringing children. The upper and lower bunks can accommodate two adults and two children. The bath products in the room are Herborist. The bath towels are very clean. The only thing is that the bed makes a noise when turning over. Drinks and snacks can be refilled for free. The breakfast can be said to be very good. The massage chair and game console in the leisure area are all good. There is a hand-washing faucet that is not very smooth. There is a gym. The laundry room has a dryer. There is a hanging iron and a Dyson hair dryer
Original TextTranslated by Google
6/11
Response from Property: In the season of grass sprouting and summer breeze, we are very encouraged and inspired by receiving such detailed and good comments from you. We are happy to provide you with a more comprehensive and wonderful service experience. At the same time, we have also received your feedback and solved the problem in the afternoon. We look forward to your next visit: this place where you will never want to leave. I wish you and your family happiness and happiness every day~~