Acp Hotel Houston Westchase, Mod Collection by Sonesta Reviews

The guy at the front desk on April 8 at 7 am was mean. I asked him for 3 breakfast tickets as this booking was included. He said no because you got two only as this is hotel policy. I told him I have the email confirmation for it and showed him. He said what did you show me, I don’t need to look. This is hotel policy and didn’t want to talk to me. On April 9 at 7 am in the morning, the same guy gave me two tickets and told me that you can only eat it in the cafe, do not bring it to your room. I felt this guy was so mean. I heard a lady talked to this guy that there was something seems like poop inside the elevator. He just replied “no housekeeping now”. I feel this response is inappropriate to a hotel guest. Overall this guy worked in the front desk was horrible.

Old hotel but good location

Just good location, without service

Used to living here for easy Chinese food in chinatown

There is no hot water in the room. I didn't bother the front desk at midnight. I told the front desk at 8:30 in the morning. Someone came to check it at 9 o'clock. Then I left at 9:30 without taking a shower. You need a breakfast coupon for breakfast. You have to queue up in the morning to get it. You have to wait for the guests who checked in in front to get it. Why didn't they give it to me when I checked in last night? I don't understand. It seems that the owner has changed. The service is much worse. It's a pity. Another hotel I like has been lost.

The hotel is okay, clean and comfortable. The best thing is that the surrounding food is only a few minutes' walk away. What I like most is that you can have breakfast downstairs as soon as you get up. There are not many things, but the chef will try his best to meet your needs ~ like omelets, he will make you eat healthier with some vegetables and meat ~ Great~Thank you for this trip. It’s a very happy trip✈️

When booking, tell us that breakfast for three people is available. The defendant at the scene can only have two copies The quality of breakfast is also so-so

The hotel is more than 20 minutes' drive from downtown, has a swimming pool, and parking is free. There are larger Chinese supermarkets and Chinese restaurants at the back of the hotel, which is very convenient. The only bad thing is that the room cleaning will not be carried out until you inform the front desk.

This hotel must be a few years old. It was considered a relatively good hotel in the area back then, but now it is not particularly good. The breakfast is very simple, the bed is too soft, and sometimes there is no one at the front desk. I probably won’t stay here again next time.

Behind is Chinatown, which is more convenient for eating and shopping. The hotel does not provide slippers and water, nor a kettle, nor hot water.

Very high, very good, very beautiful and very clean

The location of the hotel can also be close to the exhibition center, and the surrounding China Town is more convenient

Honestly, this is the worst one I've stayed at in any US Hilton. First of all, the internet is very slow. The internet in the room I live in drops out from time to time, and I can’t even open the webpage. I stayed for another 3 days, and no one came to clean up. I had to go to the front desk to ask for things. In the end, there is coffee and water at the front desk of Hilton, but there is nothing here, and the breakfast is not as much as other Hiltons. In short, next time I come back, I will consider changing to another hotel.

The traffic is very convenient, 10 minutes walk to HMART, there are a bunch of Chinese shops