CityNote Hotel (Hangzhou Xihu Lakeside Yintai Branch) Guest Reviews
4.7/5
Outstanding
4223 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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Positive reviews(4139)
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Near shopping area(183)
Convenient for shopping(150)
Parking difficult(53)
Tasty coffee(20)
Negative reviews(84)
Eileencsm
Cozy Queen Room
Stayed in Feb 2024
Business travelers
7 review
4.7/5
Amazing
Posted on Mar 29, 2024
Excellent location, walking distance to West Lake and plenty of food joints around. Breakfast spread is good, only comment is the hotel was renovating the main entrance hence got to use side door to go to 12th floor to check in.
Response from Property: 小希十分感謝您細緻入微的點評,接下來小希一定要更加努力了,希望把最棒最好的一面展現給大家,讓每一位家人都能在記憶裏有個美好的畫面有賓至如歸的舒適感,雖然相聚短暫但是情誼永存啊,期待不久後的某一天,咱們還相聚在希諾酒店,繼續聊天敍家常。下次咱們相遇會是在什麼時候呢?
Maxime Cornut
Cozy Queen Room
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Great location to explore West Lake
Response from Property: 小希十分感謝您細緻入微的點評,接下來小希一定要更加努力了,希望把最棒最好的一面展現給大家,讓每一位家人都能在記憶裏有個美好的畫面有賓至如歸的舒適感,雖然相聚短暫但是情誼永存啊,期待不久後的某一天,咱們還相聚在希諾酒店,繼續聊天敍家常。下次咱們相遇會是在什麼時候呢?
Guest User
Cozy Queen Room
Stayed in Feb 2024
Couples
4 review
4.5/5
Great
Posted on Mar 31, 2024
Comfortable bed, tasty breakfast, rooms poorly isolated though
Response from Property: Dear guest~~ Seeing your thoughtful comments, Xiaoxi was so moved~~~Xiaoxi also felt your enthusiasm and kindness from across the air. We are very satisfied with your satisfaction. Look Every line in your words is full of praise for Xiaoxi. Xiaoxi is doing things that other hotels cannot do. Every guest is our only one. We provide considerate service to give you and more family members a perfect accommodation experience. Xiaoxi is Your biggest wish, Xiaoxi is waiting for you to experience it again.
Anonymous User
Cozy Queen Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Modern hotel, good breakfast and clean rooms
Response from Property: 親愛的客人~~看到您這麼用心的點評,小希感動的不要不要的~~~小希也感受到了您隔空傳來的熱情和親切,有您的滿意,我們就很滿足了,看到您字裡行間都是對小希的讚美,小希在做其他酒店無法做的事,每個客人都是我們的唯一,體貼服務,給您及更多的家人一個完美的住宿體驗,是小希君的最大的心願, 小希等着您的再次體驗哈
Guest User
Cozy Queen Room
Stayed in Aug 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Sep 12, 2024
Very very good
Response from Property: 小希十分感謝您細緻入微的點評,接下來小希一定要更加努力了,希望把最棒最好的一面展現給大家,讓每一位家人都能在記憶裏有個美好的畫面有賓至如歸的舒適感,雖然相聚短暫但是情誼永存啊,期待不久後的某一天,咱們還相聚在希諾酒店,繼續聊天敍家常。下次咱們相遇會是在什麼時候呢?
Guest User
Cozy Queen Room
Stayed in Jan 2024
Other
5 review
5.0/5
Outstanding
Posted on Feb 16, 2024
设施:hdhsh hhhhe and bbbd
Response from Property: 尊敬的賓客:您好!非常感謝您的入住及對酒店的評價,本酒店位於杭州湖濱商圈中心,步行至西湖,地鐵站龍翔橋僅5分鐘。杭州火車站約20分鐘,酒店距杭州蕭山機場約25公里,離定安路地鐵口步行約5分鐘,周邊銀泰in77,西湖,解百,嘉裏中心等商務休娛樂場所,地理位置優越交通便利,我們很榮幸能為你提供最優質的服務。本酒店現早餐起止時間位7:00-12:00,酒店全體人員祝您工作順利,生活順心,真誠期待您的再次光臨
Guest User
Cozy Queen Room
Stayed in Mar 2024
Couples
3 review
2.5/5
Posted on Apr 17, 2024
Room has bad smell
Response from Property: Dear guests: Hello! We are very sorry for bringing you a bad check-in experience. We will definitely pay close attention to training to ensure that the environment where every guest lives is clean. The hotel attaches great importance to it and will rectify and improve this issue in the future. We are deeply sorry for causing you such a bad stay experience. Our hotel is located in the center of Hangzhou's Hubin business district, only a 5-minute walk to the West Lake and the Longxiang Bridge subway station. It is about 20 minutes from Hangzhou Railway Station. The hotel is about 25 kilometers from Hangzhou Xiaoshan Airport. It is about a 5-minute walk from the Ding'an Road subway entrance. It is surrounded by business, leisure and entertainment venues such as Intime in77, West Lake, Jiebai, Kerry Center, etc. The hotel is strategically located and has convenient transportation. We are honored to provide you with the highest quality service. The hotel's current breakfast start and end time is 7:00-12:00. All hotel staff wish you smooth work and happy life, and sincerely look forward to your visit again.
Guest User
LOHAS Twin Room
Stayed in Aug 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Sep 3, 2023
Good Sevice, nice attitude. thank you all
Response from Property: 尊敬的賓客:您好!非常感謝您的入住及對酒店的評價,本酒店位於杭州湖濱商圈中心,步行至西湖,地鐵站龍翔橋僅5分鐘。杭州火車站約20分鐘,酒店距杭州蕭山機場約25公里,離定安路地鐵口步行約5分鐘,周邊銀泰in77,西湖,解百,嘉裏中心等商務休娛樂場所,地理位置優越交通便利,我們很榮幸能為你提供最優質的服務。本酒店現早餐起止時間位7:00-12:00,酒店全體人員祝您工作順利,生活順心,真誠期待您的再次光臨
Qiangqiang
Guestroom - Double Occupancy (King bed)
Stayed in Dec 2022
Business travelers
5 review
5.0/5
Outstanding
Posted on Mar 19, 2023
bsnsnndndmdm很好
Response from Property: 小希十分感謝您細緻入微的點評,接下來小希一定要更加努力了,希望把最棒最好的一面展現給大家,讓每一位家人都能在記憶裏有個美好的畫面有賓至如歸的舒適感,雖然相聚短暫但是情誼永存啊,期待不久後的某一天,咱們還相聚在希諾酒店,繼續聊天敍家常。下次咱們相遇會是在什麼時候呢?
Anonymous User
Hino Queen Room
Stayed in Feb 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 19, 2023
good job
Response from Property: 小希十分感謝您細緻入微的點評,接下來小希一定要更加努力了,希望把最棒最好的一面展現給大家,讓每一位家人都能在記憶裏有個美好的畫面有賓至如歸的舒適感,雖然相聚短暫但是情誼永存啊,期待不久後的某一天,咱們還相聚在希諾酒店,繼續聊天敍家常。下次咱們相遇會是在什麼時候呢?
Mingying
Deluxe Queen Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 29, 2025
A very satisfying experience. The hotel is in a good location, right at Lakeside Yintai in77. It is very convenient for traveling and eating. Downstairs, there are Dongdafang, Zhiweiguan, Waipojia and Chuchuang's Northeastern cuisine, which are super good. There is also a street next to the hotel that sells all halal food, beef, mutton and various halal restaurants. The staff in the hotel are very good. The ladies and brothers at the front desk are very good-looking and very friendly. . On the day of check-in, we upgraded the room type for free, which was very warm. The room has electric curtains and electric toilets. If you need anything, the robot will deliver it cutely.
The breakfast was also very satisfying, and the time was long, which made late risers feel very comfortable. The breakfast taste took into account the tastes of both the north and the south, and was very rich.
Next to the hotel is the Jiefang Road Department Store
Below the hotel is the Xinhua Bookstore, which has a very cultural foundation. 😁
I will stay here again when I come to Hangzhou next time!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and your comments on the hotel. The hotel is located in the center of Hangzhou Hubin Business District, only 5 minutes walk to West Lake and Longxiang Bridge subway station. It is about 20 minutes from Hangzhou Railway Station, about 25 kilometers from Hangzhou Xiaoshan Airport, and about 5 minutes walk from Ding'an Road subway station. Surrounded by Yintai in77, West Lake, Jiebai, Kerry Center and other business and entertainment venues, the geographical location is superior and the transportation is convenient. We are honored to provide you with the best service. The breakfast start and end time of the hotel is 7:00-12:00. All the hotel staff wish you a smooth work and a happy life, and sincerely look forward to your visit again
Guest User
Cozy Queen Room
Stayed in Dec 2024
Couples
21 review
4.2/5
Very Good
Posted on Jan 29, 2025
The hotel's front desk is on the 12th floor, and there is only one elevator to the guest rooms, which is a bit inconvenient. The hotel is in a good location, with a wide range of restaurants nearby. The room is clean and the front desk service is okay.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and your review of the hotel. Our hotel is located in the center of Hangzhou's Hubin business district, only a 5-minute walk to the West Lake and the Longxiang Bridge subway station. It is about 20 minutes from Hangzhou Railway Station. The hotel is about 25 kilometers from Hangzhou Xiaoshan Airport. It is about a 5-minute walk from the Ding'an Road subway entrance. It is surrounded by business, leisure and entertainment venues such as Intime in77, West Lake, Jiebai, Kerry Center, etc. The hotel is strategically located and has convenient transportation. We are honored to provide you with the highest quality service. The hotel's current breakfast start and end time is 7:00-12:00. All hotel staff wish you smooth work and happy life, and sincerely look forward to your visit again.
Guest User
LOHAS Twin Room
Stayed in Dec 2024
Family
6 review
5.0/5
Outstanding
Posted on Jan 30, 2025
I brought my children to Hangzhou for a trip before the Spring Festival and booked 3 rooms. I chose this hotel on Ctrip. I was generally satisfied with it. The room was fully intelligent and heated. It was close to the subway station, West Lake Scenic Area, and Yintai. The breakfast was also good. I was given an extra breakfast when I brought my children. The downside was that there was only one elevator, so sometimes I had to wait. There seemed to be some mold above the bathroom in room 1119, and the light was a little dim so I didn't see it clearly. I still have to pay attention. Overall, I was quite satisfied.
Original TextTranslated by Google
Response from Property: Thank you very much for your detailed comments. Xiaoxi will work harder in the future and hope to show the best side to everyone, so that every family member can have a beautiful picture in their memory and feel at home. Although the gathering is short, the friendship will last forever. I look forward to one day in the near future, we will meet again at Sino Hotel and continue to chat and talk about family matters. When will we meet next time?
Anonymous User
Cozy Queen Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 21, 2025
Although the room is not big, it is clean and tidy, with complete facilities, a small gym and washing machine, and midnight snacks and cocktails, which reflects the care and concern of the operator. The breakfast is rich in variety and suits my taste. The whole family is very satisfied.
Original TextTranslated by Google
Response from Property: Thank you very much for your detailed comments. I will work harder in the future and hope to show my best to everyone, so that every family member can have a beautiful picture in their memory and feel at home. Although the gathering is short, the friendship will last forever. I look forward to one day in the near future, we will meet again at Sino Hotel and continue to chat and talk about family matters. When will we meet next time?
Huangxiaobaobao316
LOHAS Twin Room
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 1, 2025
The room is nice. There is a self-service washing machine and dryer, which is very considerate. It also comes with disinfectant and laundry detergent. The breakfast is also OK. The housekeeper and the front desk staff are very friendly. The hotel is located not far from the West Lake on foot, about 15 to 20 minutes. It is also nearby. High cost performance for eating more recommended
Original TextTranslated by Google
Response from Property: Dear guest, I am so touched to see your thoughtful comments. I also feel your enthusiasm and kindness. We are satisfied with your satisfaction. I see that your words are full of praise for me. I am doing what other hotels cannot do. Every guest is our only one. It is my greatest wish to provide you and your family with a perfect accommodation experience with considerate service. I am waiting for your experience again.