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Verified reviews
Location9.7
Amenities9.7
Service9.7
Cleanliness9.8
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Negative reviews(9)
Michael Eugene
Comfortable Double Bed Room (Smart Home & Serta Mattress & Peter Friend Care)
Stayed in Apr 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Jun 3, 2025
⭐⭐⭐⭐⭐
Excellent customer service—friendly, helpful, and easy to deal with. The breakfasts were fantastic and a great way to start the day. The laundry room was clean and everything worked perfectly. Loved the small gym—perfect for keeping in shape!
Response from Property: 開心收到了您的讚美~您的滿意是我們前進的動力~“友善、關懷”一直是我們服務所追求的,感謝您及家人對我們的認可,我們會不斷用高標準要求自己,不斷追求進步,帶給客人最舒心的體驗,愉悦的出行,我們從未“改變”,我們在這裏等您“回家
Ankitguptaib
Comfortable Twin Room (Smart Home & Serta Mattress & Peter Friend Care)
Stayed in Sep 2024
Business traveler
2 review
10/10
Outstanding
Posted on Oct 27, 2024
The hotel was very good , staff was friendly and helpful, but they were not able to understand English
Response from Property: 尊敬的賓客,非常感謝您百忙之中留下了寶貴的五星好評。謝謝您對我們做出了極高的評價,期待此次入住對您來説全是美好的回憶,您也有在入住之餘品嚐到我們酒店的美食,相信酒店的特色美食可以給您帶來深刻的印象。小朋期待您能繼續關注我們,成為我們的老朋友,下次能把小朋推薦給您的親朋。願小朋與您在未來不見不散~
Guest User
Comfortable Double Bed Room (Smart Home & Serta Mattress & Peter Friend Care)
Stayed in Jul 2024
Business traveler
5 review
10/10
Outstanding
Posted on Aug 13, 2024
Nice & Terrific
Response from Property: 看到您的點評,瞬間感覺這一天都美好了,心裏滿滿的感動,予人玫瑰,手有餘香,小夥伴們也同樣被您感動了,每一件都是我們的分內之事,舉手之勞,您卻如此温暖,生活中也一定是善良有愛、熱愛生活的人,祝願您旅途順利。期待下次光臨。
Guest User
Comfortable Double Bed Room (Smart Home & Serta Mattress & Peter Friend Care)
Stayed in Mar 2025
Traveling with friends
10 review
10/10
Outstanding
Posted on Apr 4, 2025
The lady at the front desk was very kind and friendly. It was very late when we arrived, and she arranged a very good room for us! After a good sleep, all the fatigue of the day disappeared! The Hetian jade in their hall is also very beautiful. There is a wide variety of breakfast food! ! ! Highly recommended! ! !
Original TextTranslated by Google
Response from Property: 親愛的朋友,非常感謝您對我們的選擇和認可,同時感謝您的分享哦,我已經轉告給我們的小夥伴了~她們開心壞了。“友善、可靠、關懷、周全”的歡小朋熱情歡迎每一位入住的朋友,歡小朋等着您喲,期待您的再次入住
Guest User
Superior Double Bed Room (Smart Home & Serta Mattress & Peter Friend Care)
Stayed in Mar 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 4, 2025
The hotel is in a good location. The front desk service is very enthusiastic. The ladies are all wearing ethnic costumes, which are very beautiful. The room is also very large and very quiet. The breakfast is very rich. There is also free airport pick-up and drop-off. It is responsive and recommended to the children who come here to travel.
Original TextTranslated by Google
Response from Property: 酒店服務團隊始終秉持着“賓客至上,服務第一”的理念,致力於為賓客提供貼心、周到的服務。我們很高興得知您對我們的服務感到滿意,這是對我們工作最大的肯定和鼓勵。 再次感謝您的評價與支持,您的滿意是我們不斷前進的動力。我們將繼續努力提升服務質量,為賓客提供更加優質、貼心的服務。期待在未來的日子裏,能夠有機會再次為您服務,為您帶來更加難忘的住宿體驗。 祝您生活愉快,旅途愉快!
Guest User
Comfortable Twin Room (Smart Home & Serta Mattress & Peter Friend Care)
Stayed in Jun 2024
Traveling with friends
80 review
10/10
Outstanding
Posted on Jul 17, 2024
5🌟 Recommended. I rarely give full marks. This one is worth it.
The waiters at the front desk and restaurant are worthy of a five-star hotel.
The room is big, the bathroom is big, the layout is reasonable, the parking lot is big
The hotel is new so it has a slight decoration feel
The breakfast is very rich, almost up to the level of Hilton itself.
Original TextTranslated by Google
Response from Property: 您好!很高興您下榻和田希爾頓歡朋酒店!感謝您花時間分享了此次入住體驗,並對我們的地理位置,環境及服務表示滿意。珍惜您的好評的唯一途徑就是繼續努力,繼續保持!在此代表全體員工給您謝過了!舒適的入住體驗來自用心的服務,你我長久的緣分來自我們不斷自省、不斷超越、不斷完善、精益求精的管理理念,每一位來到歡朋的客人都是我們的朋友,都是我們的家人,這裡是您在和田的家!
~qiangzi~
Superior Twin Room (Smart Home & Serta Mattress & Peter Friend Care)
Stayed in May 2024
Couple
55 review
10/10
Outstanding
Posted on Jun 28, 2024
The hotel is newly opened... It is worthy of being a global hotel chain... The quality of service is unparalleled!
Hotel location...at a crossroad...easy to find
There is a large parking lot downstairs... plenty of parking spaces...
The room is clean and tidy...the room is spacious...well-equipped...humidifier...air conditioner...refrigerator, etc...It smells like furniture because it just opened...
The hotel is equipped with a laundry room and a gym... Focus on the laundry room... I have been driving myself for three months... It is rare for a hotel to be equipped with three washing machines and three dryers... and they are high-power and large-capacity... It is super convenient to wash and dry...
The breakfast in the hotel is excellent...the food is rich...the taste is good...
The service is warm, thoughtful and professional…
I will stay there again if I have the chance to come back in the future...The key point is that the price is not expensive...It should be the most cost-effective Hilton store in the country...It's awesome...
Original TextTranslated by Google
Response from Property: Because you are considerate, I feel comfortable. Seeing your sharing, Xiaopeng Huan feels happy. Huan Xiaopeng is very happy to be able to bring you a pleasant mood during your journey. O(∩_∩)O~Thank you for your support and love for us. Huan Xiaopeng is looking forward to meeting you next time. Be sure to remember our agreement~ Huan Xiaopeng is waiting for you here...
Anonymous User
Comfortable Twin Room (Smart Home & Serta Mattress & Peter Friend Care)
Stayed in May 2024
Traveling with friends
10 review
10/10
Outstanding
Posted on Jun 16, 2024
The hotel is very new, and the room has a slight smell. It doesn't have much impact after opening the windows for ventilation. The room facilities are also very smart. Breakfast is from 8 to 11 o'clock, with a wide variety of staple foods, fruits, noodles, yogurt and porridge. The hotel is very close to Tuancheng and Xin Night Market, and it is very convenient to take a taxi. It is worth recommending. Thanks to sister Mina at the front desk. Her service attitude was very good and she also helped us apply for a late check-out.
Original TextTranslated by Google
Response from Property: First of all, thank you for your recognition of us. Hampton by Hilton Hotan is located near Hotan Center, Hotan Night Market, and Yotgan Ancient City. It is your best choice for travel. We are committed to creating a warm and comfortable stay experience for every guest. Sincerely looking forward to your coming again! ————Sincere and friendly Huan Xiaopeng
Guest User
Deluxe Room - Double Bed (Smart Home & Serta Mattress & Peter Friend Care & Tub)
Stayed in Aug 2024
Other
21 review
5.0/10
Posted on Sep 20, 2024
The facilities are simple and do not meet 4-star standards. I am not familiar with the business and my management cannot keep up. The wrong amount was issued when invoicing. After multiple communications, the staff still thought it was the customer's fault. It was said that because Ctrip deducted a "handling fee", the amount was reduced.
Original TextTranslated by Google
Wenroudeyugegun
Comfortable Double Bed Room (Smart Home & Serta Mattress & Peter Friend Care)
Stayed in Jun 2024
Solo traveler
3 review
10/10
Outstanding
Posted on Jul 17, 2024
I booked the cheapest room, and the front desk took the initiative to upgrade me to a room that was particularly good. The shampoo and other products were of high quality. The room is very clean, and I especially want to praise the front desk lady Mina. She is really serious, meticulous, enthusiastic and professional. When checking out, the front desk asked about the check-in experience and gave me snacks. I was very, very satisfied, and it was all five stars.
Original TextTranslated by Google
Response from Property: 有種相識,在路上,有種相知,早已封存在心,衹是路過的時候打開了那扇窗,彼此看到了那些風景,便迎來了春暖花開。感恩您一直與我們同在,期待您下次光臨!
Guest User
Comfortable Twin Room (Smart Home & Serta Mattress & Peter Friend Care)
Stayed in Jun 2024
Traveling with friends
23 review
10/10
Outstanding
Posted on Jul 15, 2024
The environment is good, the service is good, the breakfast is delicious, the room is large and clean. In particular, Miss Feifei and Mina at the front desk are very considerate and provide attentive service. Next time you come, stay at this hotel!
Original TextTranslated by Google
Response from Property: 非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的。同時我們也很榮幸能您提供最優質的服務。非常歡迎您無論是商務出差或是旅行再次選擇我們和田希爾頓歡朋酒店,!期盼與您的下次相見~我們等你
Youxiandeququer
Superior Twin Room (Smart Home & Serta Mattress & Peter Friend Care)
Stayed in Aug 2024
Business traveler
33 review
4.0/10
Posted on Sep 21, 2024
It's average...not like a Hilton hotel
Original TextTranslated by Google
Anonymous User
Comfortable Double Bed Room (Smart Home & Serta Mattress & Peter Friend Care)
Stayed in May 2024
Traveling with friends
1 review
9.5/10
Amazing
Posted on Jun 19, 2024
Overall good,
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your detailed review. We are very happy. Hampton by Hilton is committed to providing you with a 100% satisfactory stay experience. We look forward to having the opportunity to serve you again, and believe that we will definitely get your full 5-point praise next time.
Guest User
Comfortable Twin Room (Smart Home & Serta Mattress & Peter Friend Care)