Check Tangier Hotels with Hot Tub

The service of all the staff was very enthusiastic. The check-in room type was slightly different from the reservation. The front desk provided all similar room types for me to choose from, which proved that the front desk had given the best choice. However, it also shows that the hotel’s room types are insufficient.

I was welcomed very friendly by Hotelmanager Omar el B. I got this beautiful room with panoramic view of Tangiers and at the other side the swimming Pool. He goes far for his guests and speaks fluent Arabic, French and English. The hotel is tot a Golden Tulip hotel anymore but the service is still great. As an example I needed a top-up prepaid card for my mobile internet services and the crew went out and bought it for me. Every time I come back from outside the doormen welcomes me and the manager is always waving at me. It’s the second time I stayed here with the same experience and in August I will come back again to this beautiful hotel with great staff, spa and swimming pool were you can chill in peace without the noice from a busy city.

Going at the end of March, the hotel is located in the mountainous area on the outskirts of Tangier, Morocco, and the scenery is relatively good. But because it is Ramadan, there are not many basic guests, and the swimming pool is under maintenance. The buffet for $50 per person is relatively low cost, the food is not much and it is not added, the customer service staff basically does not understand English, and the communication is relatively difficult. Breakfast ordered a 200ml cup of orange juice, charged $12, a bit outrageous, of course, the room facilities reached the five-star standard. After leaving the hotel, I found that I had overcharged an inexplicable $250 and had asked the bank for a refund. The overall service level can be at the star level of 2-3. Not recommended, the price is too low.

Service / location / reception at the top as well as the very clean and maintained swimming pool. Disappointing on the furniture and the cleanliness of the standard / classic rooms. So I changed rooms by going to the premium ones, the rooms are more spacious, pretty and clean.

Good value for money hotel good service good environment swimming pool location a little far away but can take a taxi to the bustling commercial district overall satisfaction

Staff are so disrespectful, they have really bad attitude, like they are forced to work. Their answers are impolite and inadmissible !! Never seen such dorks !! Badge not working. Everytime we had to go down to charge it. No lights in the bathroom, I called them many times to prepare it. Their communication is so bad and worse than any hotel I have been to. I asked them many times about towels. They give only 1 for 2 adults !! Breakfast is poor, the buffet is not a buffet. Chemical juice. The swimming pool is dirty, they don't change it within days. There were only 6 transats for the whole hotel !! When I asked her to check if electrician came to repair the light, she told me you ll go up and you ll figure !!! And if not you call me. And when I called, that stupid lady was not answering !!! When I asked to change the room to have a room for 2, they said OK but right after they said ah no, we don't have availability and we waited long time. I have already booked through booking and I showed her the confirmation, she said no you didn't pay and she was raising her voice and being savage and making noises like I stole things from hotel. No respect. No manner to communicate. The girls in reception are there just for decoration with makeup but they are useless. The owner will lose a lot of money if those creature stay there. I dont recommend. It turned to negative vacation. This is not a 3 star it is minus 3 star hotel.

Don’t stay here! These people are thieves from start to finish. In October 2022 I booked one room for two nights for January 2023, then a few days prior to arriving, booked an additional room for the two nights. The front desk claimed I never booked the rooms in October. I showed them the confirmation email, which they asked that I forward to them. They checked us in and told us they would sort it out and get back to me. They had me make a partial payment for the stay at check in. The next day they asked me when I was paying for the 2nd night. I told them I would pay anytime and asked if they had sorted out the reservation. They said yes and told me I owed 1,000 euro. Mind you the rooms are less than $100.00 usd per night, so this seems strange that the total could e anything greater than $400.00, but having already made a partial payment, this number was absurd. When I questioned it, they backtracked and told me I owed about 1,600 Durham per night (which was the reservation rate total for two nights for the room booked a few days before arriving). They then told me that same rate applied to the first booking, even though I have an email stating the room was 964 diram per night. They said that email was not from the hotel. I pointed out that it was their company’s email domain. They said Le Royal was a big company and they don’t know who sent that email - really???? At one point they brought someone they said was from central reservations. He just kept pointing to a piece of paper and refusing to listen or discuss the issue. I opened my laptop and showed them they are marketing the rate for 890dirham that night (about 100 dirham less than what my confirmation listed) and asked why I would pay twice that…it was at this point the stupid little man from ‘central reservations’ ran out the front door, leaving me again to deal with the front desk. The staff were rude, indignant and unprofessional, but clearly skilled thrives - Le Royal should be proud of the team they have assemble at this outdated antique. Nothing nice or impressive about this hotel, but with the added thievery, definitely a place to avoid. Unless you really want to seek crooks in action, sleeping in the streets of Tangier would be a better experience than this place. Save your money, self respect, and time by staying elsewhere. Worst hotel experience in Morocco, ever (and I have stayed in a lot of Moroccan hotels)!

The hotel staff is very nice. I was on the first floor and the rooms and the ground floor are under construction. We could not have a beer or a drink at the hotel because there was nothing cold and they did not have ice. I don't know if it would be Ramadan but... Nothing cold or ice? Very strange.

The hotel merits the 5 star rating. Excellent all around. Breakfast is worth praising for the selection and quality of the produce. The staff is very attentive to guests' needs and comfort. A word of praise for the assistant floor/reception manager who out of his way to see to it that my stay was pleasant and memorable. Would only advise not to arrange airport pick-up through the hotel. The service will cost more than double that of a regular taxi. Otherwise, and as a seasoned world traveler, I strongly recommend the hotel.

The hotel is very new, like the domestic high-end express hotel, compared with the whole season, Atour, the number of rooms is not much, the front desk service attitude is not bad, remind the basement parking fee, but you can park the public parking space next to the hotel for free, the hotel has 24-hour monitoring.