West Valley City Hostels

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3.6/5

Aalpha2343I am a Platinum Choice Member and a Choice Hotel Employee. I checked into this hotel on October 21 in the afternoon. Upon checking in as I walked up to the desk I had stood there while the man at the desk was talking bad about his coworker to another coworker. I was not acknowledged. He ignored me for 5 minutes to do that, then when the coworker he was talking about arrived, (which was a really sweet girl with black curly short hair). He began to tell her about the things she did wrong right in front of me and she looked helpless. Then, when he finally thought it was time to check me in, I booked with points and he WROTE my credit card down on a piece of paper which I thought was completely unprofessional. When I asked him about it he pretty much shunned my input and told me not to worry about. He gave me my room keys and told me nothing. Didn’t tell me where or when breakfast was, how to get to my room, nothing. I then went up to my room and the keys did not work. Fine. Went back down and he made my room keys again. Went back up to the room and the room was dirty and pitch black inside. Went back down and he seemed not too pleased to see me because he was too busy scolding his coworker for what she did wrong the previous day. I let him know my room was dirty and he said “Oh that one wasn’t cleaned yet.” He did not apologize. I then asked him if I could just cancel, I was very calm and I just wanted to go somewhere else. Since I am a platinum member I thought he would consider my feelings but he told me I could “Call them and try.” As if he already knew he wasn’t going to cancel for me and acted as if it was my fault my room wasn’t clean. He was so rude. He yelled as I walked out the door “I CAN GET YOU ANOTHER ROOM!” And at that point I had no more energy to deal with this man. I felt so bad for the girl that had to work with him, she was kind and seemed like right when she walked through the door he was giving her such a hard time. I feel that if this man was not there at check in, I would have had a better experience. I would have mattered but I still will not come back to this hotel. Worst customer service I had ever experienced.

Sleep Inn West Valley City - Salt Lake City South

Hotel near West Valley City

Price per night from:PHP 4,950

3.4/5

This Comfort Inn is very convenient to the freeway. There are several restaurants within walking distance of the hotel. My room (#310) on the third floor was actually right behind the trees in the front of the hotel in the photo they use. The trees made it very private and in the evening a bunch of birds flew in to roost there overnight! The room and bathroom were very clean. The hotel is showing some signs of wear but not too bad. One thing I did not like was that the coffee maker is right next to the sink on the bathroom counter so doesn't leave much room for your toiletries, etc. They should move it to another location. The breakfast wasn't that great but okay. They did offer waffles, pre-made scrambled eggs, sausage, yogurt, cereal, bagels and muffins. There aren't enough places to sit and eat breakfast though and they don't want you to take food out of the lobby area. The women behind the desk were friendly and courteous. I would stay here again if on a budget.