West Valley City Hotels with Shuttle Service

I cannot say enough good things about this hotel. We were to be departing Salt Lake City and my mother fell and broke her hip at the airport. The hospital recommended this hotel to us because it was close to the hospital and they gave a medical discount. The staff was so accommodating and helpful and it was 2 miles from the hospital my mother was in. The breakfast was great and room was so nice and spacious for me and my father or sister whichever one if us that wasn’t staying at the hospital with mom. It was much nicer than another hotel that we had stayed at in Salt Lake City Earlier. I highly recommend this to anyone staying in Salt Lake City for any reason.

We are Radisson Reward members and stay at Country Inns often when traveling. Price was reasonable using reward points but this was probably the most disappointing CI property we have stayed in. Room (216) needed maintenance especially in bathroom. Sink and tub faucet handles didn't work well. Metal wall towel rack was coming out of the wall. Toilet seat was not attached properly. When showering the tub floor creaked and felt ”spongy.” Wallpaper peeling away from wall. One of the queen mattresses had a noticeable dip in it. The location itself was good. Easy drive into SLC and to airport and many eating choices nearby.

I am a Platinum Choice Member and a Choice Hotel Employee. I checked into this hotel on October 21 in the afternoon. Upon checking in as I walked up to the desk I had stood there while the man at the desk was talking bad about his coworker to another coworker. I was not acknowledged. He ignored me for 5 minutes to do that, then when the coworker he was talking about arrived, (which was a really sweet girl with black curly short hair). He began to tell her about the things she did wrong right in front of me and she looked helpless. Then, when he finally thought it was time to check me in, I booked with points and he WROTE my credit card down on a piece of paper which I thought was completely unprofessional. When I asked him about it he pretty much shunned my input and told me not to worry about. He gave me my room keys and told me nothing. Didn’t tell me where or when breakfast was, how to get to my room, nothing. I then went up to my room and the keys did not work. Fine. Went back down and he made my room keys again. Went back up to the room and the room was dirty and pitch black inside. Went back down and he seemed not too pleased to see me because he was too busy scolding his coworker for what she did wrong the previous day. I let him know my room was dirty and he said “Oh that one wasn’t cleaned yet.” He did not apologize. I then asked him if I could just cancel, I was very calm and I just wanted to go somewhere else. Since I am a platinum member I thought he would consider my feelings but he told me I could “Call them and try.” As if he already knew he wasn’t going to cancel for me and acted as if it was my fault my room wasn’t clean. He was so rude. He yelled as I walked out the door “I CAN GET YOU ANOTHER ROOM!” And at that point I had no more energy to deal with this man. I felt so bad for the girl that had to work with him, she was kind and seemed like right when she walked through the door he was giving her such a hard time. I feel that if this man was not there at check in, I would have had a better experience. I would have mattered but I still will not come back to this hotel. Worst customer service I had ever experienced.