The Mercury

The Mercury Reviews

The Mercury

23 Mercury Street, Tin Hau, Wan Chai District, Hong Kong, ChinaSee Hotel Details
The Mercury
The MercuryThe MercuryThe Mercury
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1 night

Guest Reviews

8.3/10
Very Good
219 review
Verified reviews
Location8.6
Amenities7.9
Service8.3
Cleanliness8.3
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All reviews(219)
Positive reviews(193)
Reviews with photos/video(52)
Awesome rooms(67)
Large rooms(21)
Easy to get around(21)
Great value for money(13)
Close to metro(11)
Perfect for business trips(10)
Convenient for shopping(8)
Average lighting(7)
Negative reviews(26)
Thomas1789
City Suite
Stayed in Jul 2025
Solo traveler
27 review
10/10
Outstanding
Posted on Aug 25, 2025
Good location; only a few stops from central and next to causeway bay. Good value for money. On site gym and spacious apartments.
Response from Property: Dear Guest Thank you for your review. It is truly appreciated. We are glad to learn that you had an enjoyable stay with us. We look forward to welcoming you back to The Mercury very soon. Warmest Regards The Mercury CS team
Irishham
City Suite
Stayed in Jun 2025
Family
20 review
10/10
Outstanding
Posted on Jul 31, 2025
Great location, friendly staff, always my first option to stay when I visit hong Kong
Response from Property: Dear Guest Thank you for your review. It is truly appreciated. We are glad to learn that you had an enjoyable stay with us. We look forward to welcoming you back to The Mercury very soon. Warmest Regards The Mercury CS team
JLo853
Park Suite
Stayed in May 2025
Traveling with friends
18 review
9.5/10
Amazing
Posted on Jul 21, 2025
The location is moderately convenient. We enjoy the most is about polite service and the room space. Feel like a cozy apartment. The only thing need to be careful of is the cabinet next to the be; because of the design where the for corner of the cabinet is quite close to a human head’s level, it’s risking to get hit to the head. But overall the staying experience is decent
Response from Property: Dear Guest Thank you for taking time to review your stay and please accept our apology for the areas that we did not meet your expectations. I have already reviewed the issues with concerned departments for improvement. Thank you for your patronage and we look forward having another chance to welcome you again. Warmest Regards The Mercury CS team
Ka Wai Donald
City Suite
Stayed in Jul 2025
Couple
17 review
9.5/10
Amazing
Posted on Aug 21, 2025
Nice service and spacious bathroom. With gym room downstairs
Response from Property: Dear Guest Thank you for your review. It is truly appreciated. We are glad to learn that you had an enjoyable stay with us. We look forward to welcoming you back to The Mercury very soon. Warmest Regards The Mercury CS team
Amber S H
City Suite
Stayed in Mar 2025
Couple
16 review
10/10
Outstanding
Posted on Apr 13, 2025
What a gem this place is. Good size rooms and very good storage. Clean, quiet, and comfortable beds. Free laundry machines is a huge plus. The location is 5 minute walk from the harbour and access to transit. The staff was very helpful in booking a taxi and even lending us umbrellas. Highly recommend. One suggestion is if they could provide a few basic dishes and utensils, it would be even better.
Response from Property: Dear Guest Thank you for your review. It is truly appreciated. We are glad to learn that you had an enjoyable stay with us. We look forward to welcoming you back to The Mercury very soon. Warmest Regards The Mercury CS team
DiveNomad
Park Suite
Stayed in May 2025
Couple
15 review
5.0/10
Posted on Jun 23, 2025
Walked in to a toilet full of someone elses waste.  Not a good sign of housekeeping efficiency.  Secondly, my partners very expensive Lancomb eye serum, which was brand new, was 1/4 gone.  Response from front desk was to lock it up in safe.  Toiletries and eye cream in the safe?  Really?  The room was decent enough with lots of space and well appointed.  Great A/C.  Not enough pillows and bed was so-so.  Would recommend if you are travelling with no belongings that you cant lock in the safe
Response from Property: Thank you for choosing to stay at our hotel and taking the time to give us your feedback. We value every guest's stay experience and we apologize for not meeting your expectations. Your opinions are very important to us and we have passed your feedback to the relevant departments for review and improvement. If you are willing to provide more details, please feel free to contact us and we will be happy to follow up with you. We have always been committed to providing guests with a high-quality accommodation experience and look forward to having the opportunity to serve you again to show our progress and sincerity. I wish you a happy life! The Mercury CS Team
Anonymous User
City Suite
Stayed in Jul 2025
Solo traveler
1 review
8.0/10
Very Good
Posted on Aug 11, 2025
Easy access location, with friendly service. Will return to stay for next trip.
Response from Property: Dear Guest Thank you for your review. It is truly appreciated. We are glad to learn that you had an enjoyable stay with us. We look forward to welcoming you back to The Mercury very soon. Warmest Regards The Mercury CS team
antc
City Suite
Stayed in Dec 2024
Solo traveler
4 review
9.5/10
Amazing
Posted on Jan 13, 2025
Wonderful rooms and the reception is very helpful! Excellent location.
Response from Property: Dear Guest Thank you for your review. It is truly appreciated. We are glad to learn that you had an enjoyable stay with us. We look forward to welcoming you back to The Mercury very soon. Warmest Regards The Mercury CS team
Jiang Kai 65
Queen Suite
Stayed in Apr 2025
Business traveler
10 review
10/10
Outstanding
Posted on May 21, 2025
Great place to stay these apartments are bigger than you usually get in Hong Kong. Would definitely recommend this for any type of traveller
Response from Property: Dear Guest Thank you for your review. It is truly appreciated. We are glad to learn that you had an enjoyable stay with us. We look forward to welcoming you back to The Mercury very soon. Warmest Regards The Mercury CS team
Just_me
Queen Suite
Stayed in Apr 2025
Solo traveler
30 review
10/10
Outstanding
Posted on May 4, 2025
Enjoyed the stay very much. Good location with lots of eateries nearby. Staffs are helpful and friendly highly recommended thank you
Response from Property: Dear Guest Thank you for your review. It is truly appreciated. We are glad to learn that you had an enjoyable stay with us. We look forward to welcoming you back to The Mercury very soon. Warmest Regards The Mercury CS team
Guest User
City Suite
Stayed in Mar 2025
Business traveler
4 review
10/10
Outstanding
Posted on Apr 25, 2025
Excellent hotel in a good location. Friendly and professional staff especially Alan and Jason. Easy check in and check out. The room was clean and spacious.
Response from Property: Dear Guest Thank you for your review. It is truly appreciated. We are glad to learn that you had an enjoyable stay with us. We look forward to welcoming you back to The Mercury very soon. Warmest Regards The Mercury CS team
Onion Rings
Queen Suite
Stayed in Mar 2025
Couple
9 review
10/10
Outstanding
Posted on Apr 13, 2025
Total gem. Location is fantastic; close to subway and a plethora of eateries. Less than a 10 minute walk to causeway bay. The room was impeccably clean. Simple gym and free laundry room are on same floor as reception. This large of a room is rare in Hong Kong. We liked going out to explore but also enjoyed hanging out in our room. We even had enough space to host an evening with friends. Tip: since this is a serviced apartment, shampoo and body wash are supplied but you will need to pick up your own water and hand soap. There is a shopping store right downstairs. We would 100% stay here again and highly recommend it. ⭐️⭐️⭐️⭐️⭐️
Response from Property: Dear Guest Thank you for your review. It is truly appreciated. We are glad to learn that you had an enjoyable stay with us. We look forward to welcoming you back to The Mercury very soon. Warmest Regards The Mercury CS team
Brigette Barrientos
Park Suite
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 6, 2025
The Mercury is in a very good location - plenty of restaurants, convenience store and close to MTR station, about 5 mins walk. The room is spacious but the bed could be bigger (my husband is 6’2 and he struggled to sleep as the bed was too small for him.
Response from Property: Dear Guest Thank you for your review. It is truly appreciated. We are glad to learn that you had an enjoyable stay with us. We look forward to welcoming you back to The Mercury very soon. Warmest Regards The Mercury CS team
Guest User
Park Suite
Stayed in Apr 2025
Couple
1 review
6.0/10
Posted on Jun 5, 2025
The hotel room is neat with a lounge and bedroom however the bathroom is primitive
Response from Property: Dear Guest Thank you for taking time to review your stay and please accept our apology for the areas that we did not meet your expectations. I have already reviewed the issues with concerned departments for improvement. Thank you for your patronage and we look forward having another chance to welcome you again. Warmest Regards The Mercury CS team
Carmen
City Suite
Stayed in Feb 2025
Booked for others
1 review
3.5/10
Posted on Jun 10, 2025
Booked the room for my relatives for 2 weeks and the room condition was the worst I have ever seen. The room smelled of sewage and molded; strange stains found everywhere in the room - on the walls, on the kettle, inside the shower cubicle (tried removing it but in vain, was absolutely disgusting). Half way through the stay the big painting hanging on the wall against the sofa suddenly fell off, luckily no one was sitting in the sofa at the time. Not sure why this room was ok to be assigned for any guests at all consider its condition (maybe it’s a designated room to be assign for guests who rents under a month? As I was simply told by the enquiry line that they do not take reservations with staying period less than a month, but then I was able to booked through an OTA). That said, will not ever stay in this property again; will not recommend it to anyone I know. Ever.
Response from Property: Dear Guest Thank you for taking time to review your stay and please accept our apology for the areas that we did not meet your expectations. I have already reviewed the issues with concerned departments for improvement. Thank you for your patronage and we look forward having another chance to welcome you again. Warmest Regards The Mercury CS team