Empire Hotel Hong Kong-Wan Chai

Empire Hotel Hong Kong-Wan Chai Reviews

Empire Hotel Hong Kong-Wan Chai

No.33 Hennessy Road, Wan Chai District, Hong Kong, ChinaSee Hotel Details
Empire Hotel Hong Kong-Wan Chai
Empire Hotel Hong Kong-Wan ChaiEmpire Hotel Hong Kong-Wan ChaiEmpire Hotel Hong Kong-Wan Chai
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1 night

Guest Reviews

8.9/10
Very Good
10299 review
Verified reviews
Location9.1
Amenities8.6
Service8.9
Cleanliness8.9
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All reviews(10299)
Positive reviews(9591)
Reviews with photos/video(1939)
Easy to get around(1520)
Close to metro(601)
Delicious breakfast(425)
Nice bathtub(190)
Has an infinity pool(90)
Children's pool available(90)
Clean pool(90)
Negative reviews(708)
Jo28
Standard Room (with Unlimited 5G Wi-Fi)
Stayed in Jul 2025
Traveling with friends
10 review
7.0/10
Posted on Aug 24, 2025
Room is small and comes with no toothbrush nor any bottle water. Walkway and lift is too dim. Front desk service was ok.
EMP.Traveller
Economy Queen Bed Room (with Unlimited 5G Wi-Fi)
Stayed in Jul 2025
Solo traveler
7 review
6.5/10
Posted on Aug 19, 2025
Sub-par hotel that met the minimum requirements to reach '4-stars'. The bathroom didn't drain well and the pillows smelled of mould. The air-con temperature cannot be adjusted, only the fan speed. The journey to the gym and pool in itself is inefficient, requiring you to sign a form at reception (Ground floor), then having the staff accompany you to the lift so that they can scan their card to allow you access to the gym & pool floor (your own card does not allow access). Almost all signs (including the restaurant) is in Chinese.
Response from Property: Dear Guest, Thank you for sharing your experience and feedback with us during your stay. We regret that you were not satisfied with your experience. Since our opening, the hotel has focused on service quality and attention to detail, striving to provide guests with a home-like, comfortable, and value-for-money accommodation experience. If you experience any inconvenience during your stay, please contact the on-duty Guest Services Manager so that we can provide a timely response and assistance. We wish you success in your work and a happy life. Sincerely, Guest Services Department
Guest User
Economy Queen Bed Room (with Unlimited 5G Wi-Fi)
Stayed in Jul 2025
Couple
28 review
7.5/10
Posted on Aug 18, 2025
+ Friendly staff, easy to check in, nice size bed, hot water in the shower, clean towels, big tv, multiple lifts - old style bathtub with low pressure shower over the top, no cold water dispenser to fill water bottles, admiralty mtr is painfully awkward to get to, dated room, breakfast was prohibitively expensive for a buffet. Weird pillows they said hard but were full of air and deflated like a balloon.
Response from Property: 尊敬的客人: 感謝閣下向我們反映住宿期間的體驗和意見。很遺憾未為您提供滿意的體驗。自開業以來,酒店注重服務品質及細節,致力於為客人提供賓至如歸、舒適及超值的住宿服務體驗。如客人住宿期間有任何不便,敬請聯繫當值客務經理,以便我們可作出及時的迴應和協助。敬祝工作順利,生活愉快。 客務部謹啟
JustDoStuff
Economy Queen Bed Room (with Unlimited 5G Wi-Fi)
Stayed in Jun 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Jul 26, 2025
Very nice spot in central Wan Chai. Room was clean and cool, and very reasonable pricing. Reception had great service and gave a free upgrade to room. If you want to explore Victoria harbor or the local area it’s an excellent choice!
Response from Property: Thank you for staying at the Empire Wanchai Hotel and your good comments to us is highly appreciated. We look forward to welcoming you back in the near future. "To let our guests have an enjoyable experience" is our upmost aim. Should you encounter any problem during your stay, please do not hesitate to contact our duty manager / customer services for immediate action.
kris_leng_loi
Standard Room (with Unlimited 5G Wi-Fi)
Stayed in Jun 2025
Solo traveler
7 review
8.5/10
Very Good
Posted on Jul 16, 2025
you need to check first the prize of the rooms per day. because sometimes their rate can become too expensive. expensive i mean sky rocket. but most of the time weekdays they are quite ok for its price.
Response from Property: Thank you for staying at the Empire Wanchai Hotel and your good comments to us is highly appreciated. We look forward to welcoming you back in the near future. "To let our guests have an enjoyable experience" is our upmost aim. Should you encounter any problem during your stay, please do not hesitate to contact our duty manager / customer services for immediate action.
浪宁
Economy Queen Bed Room (with Unlimited 5G Wi-Fi)
Stayed in Jun 2025
Solo traveler
16 review
9.5/10
Amazing
Posted on Jul 16, 2025
I travelled solo and arrived early to drop off my luggage. To my surprise, I am told they have a room ready for me (just past noon time) and furthermore, a king-size bed instead of a queen bed I requested. My room is very spacious and very clean. While the location is 6-8 minutes away from the nearest MTR station, I found it acceptable. The bathroom is tiny though. Wifi is excellent. Unlike other hotels in Asia, no free water, no toothbrush which I have no issue with...
Response from Property: Thank you for staying at the Empire Wanchai Hotel and your good comments to us is highly appreciated. We look forward to welcoming you back in the near future. "To let our guests have an enjoyable experience" is our upmost aim. Should you encounter any problem during your stay, please do not hesitate to contact our duty manager / customer services for immediate action.
Evgeny K
Economy Queen Bed Room (with Unlimited 5G Wi-Fi)
Stayed in Jun 2025
Business traveler
64 review
5.0/10
Posted on Jul 10, 2025
Pool is not working! This feature should be delisted temporarily from the listing, not some hidden text somewhere in fine print.
Response from Property: Dear guest: Thank you for sharing your experience and comments during your stay. We regret that we did not provide you with a satisfactory experience. Since its opening, the hotel has focused on service quality and details, and is committed to providing guests with a home-like, comfortable and value-for-money accommodation service experience. If you have any inconvenience during your stay, please contact the on-duty guest service manager so that we can respond and assist in a timely manner. I wish you a smooth work and a happy life. Sincerely, Guest Service Department
Cots25
City View Twin Bed Room (with Unlimited 5G Wi-Fi)
Stayed in Jun 2025
Traveling with friends
14 review
10/10
Outstanding
Posted on Jul 30, 2025
Stayed here for 3x already. Breakfast wes really good. It is very close to MTR station.
Response from Property: Thank you for staying at the Empire Wanchai Hotel and your good comments to us is highly appreciated. We look forward to welcoming you back in the near future. "To let our guests have an enjoyable experience" is our upmost aim. Should you encounter any problem during your stay, please do not hesitate to contact our duty manager / customer services for immediate action.
Jangus
Economy Queen Bed Room (with Unlimited 5G Wi-Fi)
Stayed in Jun 2025
Solo traveler
25 review
9.0/10
Great
Posted on Jul 13, 2025
I booked it for the price and location. Probably takes about 10 mins to get to Wan Chai station. As you can see, the room is comfortably sized. They offer both hard and soft pillows, as labelled in the picture. However, you’d have to buy their toothbrush and toothpaste if you need them.
Response from Property: Thank you for staying at the Empire Wanchai Hotel and your good comments to us is highly appreciated. We look forward to welcoming you back in the near future. "To let our guests have an enjoyable experience" is our upmost aim. Should you encounter any problem during your stay, please do not hesitate to contact our duty manager / customer services for immediate action.
Lewis
Economy Queen Bed Room (with Unlimited 5G Wi-Fi)
Stayed in May 2025
Couple
2 review
8.5/10
Very Good
Posted on Jun 17, 2025
The hotel is in a good location and it's well priced for a 4 star hotel in Wan Chai. However I accidentally booked the wrong night and was not able to receive a refund.
Response from Property: Thank you for staying at the Empire Wanchai Hotel and sharing your experience. "To let our guests have an enjoyable experience" is our upmost aim. Should you encounter any problem during your stay, please do not hesitate to contact our duty manager / customer services for immediate action.We look forward to welcoming you back in the near future.
PeteG
Economy Queen Bed Room (with Unlimited 5G Wi-Fi)
Stayed in May 2025
Traveling with friends
48 review
8.5/10
Very Good
Posted on Jun 14, 2025
Convenient located within walking distance of the MTR station. It’s near the entertainment area and the main exhibition centre. Reasonable price and sufficient room size for two person. I would recommends for friends and families.
Response from Property: Thank you for staying at the Empire Wanchai Hotel and your good comments to us is highly appreciated. We look forward to welcoming you back in the near future. "To let our guests have an enjoyable experience" is our upmost aim. Should you encounter any problem during your stay, please do not hesitate to contact our duty manager / customer services for immediate action.
Guest User
City View Double Bed Room (with Unlimited 5G Wi-Fi)
Stayed in May 2025
Business traveler
5 review
4.5/10
Posted on Jun 14, 2025
- Check in cannot be done before 15:00, even if a room is available. Lobby is full of people sitting and sleeping, waiting for their room. Check out is 11:00. - Room is average size for Hong Kong. - The bed pillows smelled extremely bad. - Bath drain did not work, water was constantly draining. - Air conditioning was very noisy. - TV channels are very few (none international) and extremly spaced between each other. You have to flip through the channel guide for a while. - They supply coffee and tea but no bottled water. - Breakfast was average but served in a very uninviting basement location. - Front Office service was disengaged. - They have" green practices" encouraging you not to change your bed linnen (good) but also asking that you do not deconnect the electricity in your room when you leave, so it stays fresh and air conditoned (bad). Overall I would not go back. Only the good location is a plus, otherwise service and amenities are subpar.
Response from Property: Thank you for sharing your experience. Your comments are duly noted and improvement works are on-going. "To let our guests have an enjoyable experience" is our utmost aim. Should you encounter any problem during your stay, please do not hesitate to contact our customer services / duty manager for immediate action.
CHEUNG
Economy Queen Bed Room (with Unlimited 5G Wi-Fi)
Stayed in May 2025
Solo traveler
6 review
8.0/10
Very Good
Posted on Jun 13, 2025
The room was acceptable for the price—nothing extraordinary, but reasonable overall. However, there was a slight musty smell when I first entered. The air conditioning helped reduce it, and after a while, I’m not sure if the smell faded or if I just got used to it. Aside from that, the stay was fine. If the odor could be addressed, it would make the experience much better.
Response from Property: 尊敬的客人: 感謝閣下向我們反映住宿期間的體驗和意見。很遺憾未為您提供滿意的體驗。自開業以來,酒店注重服務品質及細節,致力於為客人提供賓至如歸、舒適及超值的住宿服務體驗。如客人住宿期間有任何不便,敬請聯繫當值客務經理,以便我們可作出及時的迴應和協助。敬祝工作順利,生活愉快。 客務部謹啟
Guest User
Economy Queen Bed Room (with Unlimited 5G Wi-Fi)
Stayed in May 2025
Solo traveler
2 review
7.5/10
Posted on Jun 9, 2025
The location is good, stayed at 11th floor, not really affected by any traffic noise. Lots of food choices nearby and walking distance to Wanchai station and Tram stops. Though without impressive window view, still could have a glimpse of something “only HK has it”.
Response from Property: Thank you for staying at the Empire Wanchai Hotel and your good comments to us is highly appreciated. We look forward to welcoming you back in the near future. "To let our guests have an enjoyable experience" is our upmost aim. Should you encounter any problem during your stay, please do not hesitate to contact our duty manager / customer services for immediate action.
Guest User
Economy Queen Bed Room (with Unlimited 5G Wi-Fi)
Stayed in Jun 2025
Solo traveler
2 review
7.5/10
Posted on Jul 28, 2025
Food and location were great. Staff was average. Room view was disappointing.
Response from Property: Thank you for sharing your experience. Your comments are duly noted and improvement works are on-going. "To let our guests have an enjoyable experience" is our utmost aim. Should you encounter any problem during your stay, please do not hesitate to contact our customer services / duty manager for immediate action.