Prince Hotel Marco Polo

Prince Hotel Marco Polo Reviews

Prince Hotel Marco Polo

Harbor City, No.23 Canton Road, Yau Tsim Mong District, Hong Kong, ChinaSee Hotel Details
Prince Hotel Marco Polo
Prince Hotel Marco PoloPrince Hotel Marco PoloPrince Hotel Marco Polo
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1 night

Guest Reviews

9.2/10
Great
4448 review
Verified reviews
Location9.3
Amenities9.0
Service9.2
Cleanliness9.3
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All reviews(4448)
Positive reviews(4289)
Reviews with photos/video(722)
Easy to get around(526)
Convenient for shopping(489)
Large rooms(412)
Friendly front desk staff(135)
Delicious breakfast(114)
Nice sea view(62)
Close to train station(61)
Negative reviews(159)
Guest User
Superior Room
Stayed in May 2025
Couple
3 review
10/10
Outstanding
Posted on Jun 13, 2025
Entire Hotel smell so nice and very clean. All staff are very helpful.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Eugene Lin KQ
Superior Room
Stayed in Mar 2025
Business traveler
31 review
9.0/10
Great
Posted on Apr 13, 2025
Conveniently located. Really luxurious room size for Hong Kong. Rooms’ deco is a bit dated but acceptable. Only thing to complain: breakfast was expensive and not tasty (either way too salty like its herbal soup, or too bland like the other dishes). The senior gentleman behind the omelette station was polite and kind though. Recommend to stay but go nearby for breakfast instead.
Response from Property: Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel/Gateway Hotel/Prince Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Royningbo
Superior Room
Stayed in Jan 2025
Business traveler
124 review
10/10
Outstanding
Posted on Mar 2, 2025
Great location, nice rooms, after 24 years staying in the hotel where my Asia journey started
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Superior Room
Stayed in Jun 2025
Traveling with friends
8 review
9.0/10
Great
Posted on Jul 8, 2025
Great location 1km from MTR that connects to everywhere. Shaded walkway to MTR  Hotel within shopping centre Habour city . Just one downside ,its bedding is old and needs an update. The bed caved in when I am sleeping and it has causes me my sleep.
Response from Property: Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Prince Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Candace
Superior Room
Stayed in May 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 25, 2025
The duty manager was nice to arrange connecting room for me and my friend. Even though it was a late check in, he still tired his best to help us. Thank you for the hospitality!
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel .We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Pimnay
Superior Room
Stayed in May 2025
Family
11 review
10/10
Outstanding
Posted on Jun 8, 2025
Amazing service. The Most Convenient location with hotel connection to shopping malls and  shopping Streets.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
YOW
Superior Room With Extra Bed
Stayed in May 2025
Family
24 review
10/10
Outstanding
Posted on Jun 18, 2025
Its a well positioned hotel if you are travdling between hk cn, didnt use breakfast due to many cct in the proximity.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Premier Harbour View Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 21, 2025
A very good experience 3 days 2 nights stay in The Prince Marco Polo Hotel at Tsim Tsa Tsui, fast check in and easy check out; 8 minutes to MTR station and is link to a shopping mall which is Harbour City. Very supportive and dedicated concierge department especially Mr. Lok whereby he is helping to get us two strollers for kids for free, which ease us to go round in hong kong. Will definitely come back to stay again for next Hong Kong Trip.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Superior Room
Stayed in Apr 2025
Business traveler
80 review
10/10
Outstanding
Posted on Jun 29, 2025
The room is clean, tidy, and hygienic. The front desk staff are friendly and provide good service.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Keith H.K.
Superior Room
Stayed in Apr 2025
Business traveler
29 review
9.0/10
Great
Posted on Jun 28, 2025
Good hotel at very good location. The price was a bit higher than usual when I book
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Superior Room
Stayed in Feb 2025
Family
19 review
9.0/10
Great
Posted on May 15, 2025
Great location and very convenient for shopping and nice restaurants. Rooms are quite new. Value for money.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Gaik ni
Superior Room
Stayed in Aug 2024
Traveling with friends
2 review
9.5/10
Amazing
Posted on Sep 21, 2024
Location excellent. Customer service very nice. Housekeeping also good. If carry big luggage have to walk up few staircase from shopping mall entrance. The room is big. 2 double bed and 1 sofa bed. Everything is so perfect.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Stanley James
Superior Room
Stayed in Feb 2025
Business traveler
8 review
10/10
Outstanding
Posted on Mar 17, 2025
Want to give credits to the whole team of Prince for a memorable experience. Smooth check in and out processes. Good recommendations. Memorable stay.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
SENGKIM
Premier Room
Stayed in Jan 2025
Business traveler
3 review
10/10
Outstanding
Posted on Apr 2, 2025
Located in a very good location, very convenient for shopping. There are many good restaurants around this hotel.
Response from Property: Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel. We look forward to welcoming you again soon! Best regards, Gerhard Aicher Area General Manager Marco Polo Hotels - Hong Kong
gisellashoko
Superior Room
Stayed in May 2025
Business traveler
21 review
6.5/10
Posted on Jun 9, 2025
generally ok, could be better if cleanliness and service are improved
Response from Property: Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong