Phu Quoc Island Homestays

1. Missing amenity: NOT all rooms have washing machine inside, even though it is clearly stated that this is included in the room amenities. The host/reception staff did NOT specify this information before OR after check in. Even if the machine is there, the host/reception staff does not provide any token amount of laundry detergent. So remember to “Bring your own detergent” 2. Vague communications: Questions emailed to the host via Trip.com are not always answered by the host (ie either no response at all or very late reply). Trip.com was helpful in advising me to email directly to the host (**************************) when the host failed to respond to some of my emails. However, it seems like the host does not check it’s own email box so I never get any response from that mailbox 3. Tedious check in process: There isn’t any clear information about the exact location of their office. Check in information is given ONLY via Chatting apps (eg Zalo, Kakao, Line or Whatsapp) at exactly the check in time, 2 pm (rooms are highly unlikely to be ready before that). I went directly to their physical office for assistance. Their office (with blue signage “Rosie”) is shabby and dubious-looking and totally incongruous with the given “Luxury Hillside Apartment” name). You MUST have mobile data roaming at that point to receive the room access code. The security guards based at each building’s beautiful reception floor have nothing to do with the rooms managed by this tiny “Rosie” office 4. Minimal staff: Cleaning staff hired by this Rosie agency seems unable to cope with the large number of room cleaning prior to guests’ check in. In the end, I think the limited manpower could only manage very basic, superficial cleaning of rooms. Ants seem to have built a colony in hidden crevices in some of the units as there’re always some crawling around the kitchenette/clothes-hanging cabinet every now and then 5. It’s a 50/50 chance of whether you are assigned a fairly new and really nice apartment or a worn-out one with some broken down/missing fixtures. You just have to risk it, in return for a stunning view of the fireworks (in rooms facing the Kiss Bridge) 6. The agency staff are okay and they do try to help. Unfortunately, I find them somewhat inexperienced and their services and expertise are a mismatch for this fine category of apartments. The Rosie agency staff have a tendency to give routine, generic answers when dealing with feedback and complaints. They probably can do well in operating guest houses or backpackers’ lodge where expectations from guests are much lower

I feel conflicted about writing this review. We had a bit of a hiccup on the first night where the staff had accidentally booked out our hotel room to someone else. They compensated us and provided us with another room (very small, not very spacious and a little dirty). The following day, we were able to move our things into the room we initially booked. The room was much more spacious. We had a pool view. The pool areas is incredibly gorgeous. Loved hanging out there. The hotel uses incredibly cheap tissues and toilet paper that crumble upon use. We also had no hot water throughout our stay and at one point I had a shower where only drops of water were coming out of the tap. I think they can improve the quality of their facilities. If you're not bothered by facilities and are just looking for a place to rest your head - then this a decent budget hotel.

The hotel is newly opened with a great location, right near the cable car station square. You can see the fireworks from the room. The hotel staff are very friendly, especially a tattooed guy who likes my son very much and hugs him every time he sees him. He also helps us call an electric car when we go out to play. I highly recommend this hotel, it's very cost-effective!

Suddenly - the hosts of the hotel are Russian! Very good and Russian-speaking))) gave a lot of advice. Helped with the exchange of money. Prepared the plums that I slept) in general good people. Hotel itself: A great location - sea in 5 minutes walk, near shops, cafes. The area where the evening show takes place at the corner in two minutes walk. In the hotel itself, you can order breakfast and buy drinks at a price as in the shop. The rooms are clean, the repair is fresh. There is a teapot and everything you need. If you want, you can cook in the common kitchen on the first floor - there is a stove, microwave and dishes.

Room clean and comfortable. It is near to cable car station, very convenient to take cable car ! I stayed in Deluxe room with sea view, at night could watch fireworks, very beautiful and wonderful 👏🏻👏🏻👏🏻 When reserve room promised Free Cable Car Tickets x 2, 2025 start NO FREE TICKETS, Hotel didn’t do anything for compensation ! Just saying SORRY😭😭😭😭😭😭😭😭😭

很幸運遇到一位善良正值熱情的老闆、房間很乾凈、很新、附近美食很多！不錯的選擇。

Всё нам понравилось, только не было холодильника и какого нибудь бара.

Very good location - close to the beach, not far from KingKong market, where you can buy food and clothes, there are many restaurants around. And the hotel itself has its own restaurant, we ate there almost every day. It was very tasty, I especially recommend tom yum with pineapples and pho bo. A huge selection of drinks on the menu. The room has good soundproofing, at least there was no noise from quiet conversations. The courtyard is all in vegetation and flowers, you can sit on your small terrace and no one will see you. Every day they changed towels, brought water and cleaned the room. There is a refrigerator, kettle, hair dryer and TV. The air conditioner is directed directly at the bed, which is unusual for us, but without it in December-January it is impossible. The hosts are very friendly 😊

New hotel. Clean. Excellent and absolutely new inverter quiet air conditioner and LG TV. Plumbing works well, bed linen is clean. The balcony has a magnificent view. The administrator suggested me to watch the daily fireworks from the roof of the hotel. The administrator is very kind and attentive to guests. I recommend this hotel. Tickets for the cable car and much more can be purchased at the hotel. The price will be the same as through the ticket office at the entrance to the cable car.