Sunrise Central Hotel Reviews

Response from Property: Thank you so much for your kind and thoughtful review!We’re thrilled to hear that Sunrise Hotel met your expectations and that you enjoyed our clean, comfortable rooms and central location. It means a lot to us that you found your stay convenient and great value — exactly what we hope to offer every guest.We truly appreciate your support and can’t wait to welcome you back the next time you’re in Ho Chi Minh City!Warm regards,

Response from Property: We sincerely apologize for the issues you encountered during your stay. The cleanliness and maintenance issues, including the moldy smell, broken tiles, old linens, and the presence of a bug, do not meet our standards.We are reviewing our housekeeping and maintenance processes to ensure this does not happen again. We also regret that your request for a room change was not accommodated.Once again, we are very sorry for the inconvenience and are committed to improving our services.Warm regards,

Response from Property: Thank you for your kind words and for sharing your experience with us.We're delighted to know that you had a comfortable and convenient stay, and that our team was able to assist you during your visit. Your positive feedback on our cleanliness and service truly means a lot to us.We look forward to welcoming you back again in the near future!Warm regards,

Response from Property: Dear Mr/Mrs Aldrin Lampago, Thank you so much for your kind words! We’re delighted to hear that you enjoyed our convenient location near tourist attractions and restaurants. It’s also wonderful to know that our night shift front desk staff was able to assist you with getting a taxi – we’ll be sure to pass on your appreciation to them!Your recommendation means a lot to us, and we look forward to welcoming you again on your next visit.Best regards,SUNRISE TEAM

Response from Property: Thank you for sharing your experience at our hotel. We're pleased to hear you enjoyed your stay and found our staff friendly and helpful with your luggage. It's great that our location worked well for you.Thank you for your constructive feedback about the shower. We understand your concern about water spreading across the bathroom floor, and we have noted your suggestion about adding a shower door. We will review this with our maintenance team to find a solution.We hope to welcome you back for another stay!Best regards.

Response from Property: Thank you very much for your kind and detailed review. We're happy to hear you had a pleasant stay and enjoyed our clean rooms, helpful staff, and convenient location near Ben Thanh Market.Your feedback about the breakfast and laundry service is much appreciated. We're especially glad you felt well taken care of during your time with us.We hope to welcome you back soon on your next visit to Ho Chi Minh City.Warm regards,SUNRISE TEAM

Response from Property: Thank you so much for your kind words!We’re delighted to hear you enjoyed your stay, found our rooms clean, the location convenient, and our staff helpful. It’s wonderful to know you’d consider staying with us again — we look forward to welcoming you back!Best regards,SUNRISE TEAM

Response from Property: Thank you for your wonderful review! We're thrilled to hear that you were fully satisfied with your stay. It's great to know you found our front desk and entrance staff helpful and friendly, and that you appreciated the spacious and clean room. Providing great value for your money is always our goal, and your feedback means a lot to us. We look forward to welcoming you back on your next visit!

Response from Property: Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,

Response from Property: First of all, I would like to thank you for your time and your constructive feedback. We are truly sorry that your experience was not as pleasant as it should have been. We appreciate all critiques as it greatly assists us in our commitment to constant improvement.In regards to your concern about the unpleasant service, I am aware of the situation and will take actions to improve staff skills as well as demeanor. I will personally work on this with the team as customer’s satisfaction always remains our priority. Please accept my sincere apology for your experience.Once again, we thank you for your comments and hope to win the chance to wow you again. Please let us know your next visit to Sunrise Central Hotel and we will make sure every effort to be made for providing you the best service we always strive for.Sincerely,

Response from Property: We’re delighted to hear that you found our location convenient, with easy access to transportation and nearby attractions. It’s wonderful to know that the surrounding shops, restaurants, and services added to the practicality of your stay.Your kind words about our staff are greatly appreciated. We take pride in providing warm and friendly service, and it’s great to see that reflected in your experience.We value your suggestion regarding improved bedding quality. Ensuring fresh and comfortable linens is a priority, and we’ll take steps to enhance our practices in this area to meet guest expectations.Thank you again for your review. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay!

Response from Property: "Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"

Response from Property: Thank you so much for your kind words and for recommending us to your friends!We're delighted to hear that you found our location convenient and appreciated being close to key attractions. It means a lot to us that you enjoyed your stay.We look forward to welcoming you back again soon!Best regards,SUNRISE TEAM

Response from Property: "Dear our beloved guest,Warmest greetings from Sunrise Central Hotel,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,"