1F, 132 Xinhua City, Shaping, Heshan, Guangdong, ChinaSee Hotel Details
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1 night
Guest Reviews
9.1/10
Good
285 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities8.8
Service9.0
Cleanliness9.2
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All reviews(285)
Positive reviews(274)
Reviews with photos/video(52)
Classy environment(20)
Near shopping area(15)
Easy to get around(13)
Convenient for shopping(13)
Friendly front desk staff(12)
Large rooms(9)
Convenient parking(8)
Shower difficult to use(4)
Negative reviews(11)
Prach
Deluxe King Bed Room With 4K Hundred-Inch Projection And Movie Membership Active
Stayed in Feb 2025
Travel with friends
4 review
10.0/10
Outstanding
Posted on May 22, 2025
I really enjoy my experience there. I don’t think there’s anything exceptional however, that’s just the way I feel.
Response from Property: 感謝您選擇鶴山曼陀倫 PLUS 酒店並給予五星好評!🥰 您説 “很享受在那裡的經歷”,對我們而言就是最特別的肯定~或許我們沒有華麗的口號,但始終相信,舒適的智能客房、一塵不染的細節、恰到好處的服務温度,以及新華城商圈的便捷煙火氣,這些 “不特別” 的日常守護,能成為您旅途中安心的存在。無論是清晨在恆温泳池暢遊,還是夜晚通過智能語音控制燈光看一場電影,亦或是下樓就能遇見的心儀美食,我們都希望這些 “沒什麼特別” 的片段,拼湊成讓您覺得 “剛剛好” 的旅居體驗~旅行的意義或許就藏在這些平凡的感動裏,很高興能成為您記憶中的温馨一站!期待下次重逢,讓更多 “沒什麼特別” 的瞬間,成為您再次選擇我們的理由~😊祝您生活愉快!
Guest User
Superior City-view Twin Room
Stayed in Apr 2025
Family
2 review
10.0/10
Outstanding
Posted on May 8, 2025
Very nice location and clean room!
Response from Property: 哇!看到您的五星好評直接樂開花!感謝寶子選擇曼陀倫PLUS酒店(鶴山新華城店)也感謝寶子誇我們位置好、房間乾淨啦~這可都是我們該做的!以後不管啥時候來,乾淨舒適的房間隨時給您備好!等您再來玩呀,一定讓您體驗感拉滿!祝您生活愉快!
Guest User
Superior City-view Twin Room
Stayed in Apr 2025
Family
28 review
10.0/10
Outstanding
Posted on May 24, 2025
5-star hotel quality ~ very good ~ the mall has 24-hour convenience stores and restaurants ~ convenient transportation ~ opposite there is a direct bus stop back to Hong Kong 😘😘😘
Deluxe King Bed Room With 4K Hundred-Inch Projection And Movie Membership Active
Stayed in Mar 2025
Other
13 review
4.5/10
Posted on Apr 27, 2025
I haven't been to Heshan for a long time. This time I came to Heshan to visit relatives. I saw the comments saying that this hotel is in Xinhua City and has good reviews, so I came to experience it. This time I chose a large bed audio-visual room. There are a few points to reflect.
The projection is really rubbish. It is not bright enough and very unclear. You can only see it if you close the curtains and dim all the lights. It has to be as dark as a movie theater to watch TV.
The second point is: I want to get two more pillows. The waiter made many excuses and said that there are no pillows. Such a big hotel doesn't even have two pillows. He also gave me two towels. At noon, I told the front desk about it. He said it was no problem and he said he would arrange it. Of course, it was not delivered in the end. It was completely perfunctory. It was completely perfunctory. At night, I had to ask for it for the third time and changed shifts before it was delivered. Didn't they say there were no pillows in the morning?
The third point is also the most important one. Such a modern hotel toilet is so easy to clog. I have traveled to so many places, but this is the first time I have encountered this situation in a hotel. It makes the stay experience very bad. I don’t recommend staying in this hotel at all.
On the day of check-out, the temperature was about 30 degrees in the afternoon. The hotel lobby didn’t turn on the air conditioner. The air was very stagnant and very hot. Overall, this hotel is completely unacceptable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to share your stay experience! We are honored to see that you have chosen our audio-visual room. Regarding the viewing effect, due to the optical characteristics of the projector, it can present clear pictures and restore color details to the greatest extent in a darker environment. This is also a necessary condition for a cinema-level viewing experience. In order to give you a better viewing experience, Xiaoman recommends that you still need to draw the curtains so that the effect will be best. We sincerely apologize for not being able to meet your needs as soon as possible regarding pillow supply and service response! After verification, it was found that the service interruption on that day was caused by omissions in temporary material allocation and poor communication. We have now optimized the guest room material reserve process and strengthened employee training to ensure zero-delay response to subsequent needs. Toilet blockage is a serious dereliction of duty in facility maintenance. We have conducted in-depth inspections of all room-type pipes and established a daily inspection mechanism to prevent similar problems from happening again. When checking out, we reported that the air conditioning in the lobby was not turned on in time. Xiaoman's lobby is open. In addition to you, there are guests from other floors coming in and out. It is inevitable that the frequency of entry and exit is too high, resulting in the loss of "cold air". Xiaoman will patrol more often and close the door in time if it is found that it is not closed properly. Every piece of your feedback is our driving force for progress. We sincerely hope that we will have the opportunity to make up for the regrets in the future, arrange exclusive accommodation benefits for you, and win your recognition again! Looking forward to seeing you again!
Mimixiaoxiao
Superior City-view Double Room
Stayed in Mar 2025
Family
102 review
9.7/10
Amazing
Posted on Apr 15, 2025
The lobby welcomes guests with refreshments: very considerate, and provides refreshments, as well as small items such as face towels, dental floss, alcohol cotton pads, etc., which are very practical!
It is also very convenient to travel nearby, and it is very close to Gulao Water Town and Dayan Mountain!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your recognition and sharing! We have always hoped that every guest who comes to our store can feel the warmth and convenience of home from the moment they step into the lobby. Providing refreshments and small practical items is our way of expressing our gratitude. We are also very happy to know that the hotel's convenient location allows you to easily visit Gulao Water Town and Dayan Mountain. We will continue to improve the service details and look forward to making your journey more beautiful again. There will be more surprises waiting for you next time you visit!
Guest User
Superior City-view Double Room
Stayed in Mar 2025
Couples
7 review
10.0/10
Outstanding
Posted on Apr 10, 2025
Every time I go back to Heshan, I will choose Mandol. Downstairs is the commercial district, there is Haidilao, it is very convenient for travel, and the stay is very comfortable, not inferior to Sheraton. I don't want to leave every time.
Original TextTranslated by Google
Response from Property: 親愛的家人,您好!感謝您N次選擇入住小曼,能讓您在回家的旅途達到“5分”的滿意度,是我們的榮幸也是我們前進的動力!小曼地理位置優越,位於目前鶴山人氣商場——新華城,新華城集各式各樣美食、超市、奶茶一條街、咖啡、電影院等店鋪,絕對能為您的旅途增添色彩!下次回來可以試試19樓的露天燒烤【Moonyear雲野】,在那用餐,可以一覽鶴山美麗的夜景,歡迎您常回家看看,小曼祝您生活愉快!
Guest User
Superior Room (Double Bed) (Bathtub)
Stayed in Feb 2025
Business travelers
10 review
9.0/10
Great
Posted on Mar 31, 2025
There were too many mosquitoes. I was bitten several times when I checked in at the front desk. There were also mosquitoes at the stairs. It's not right for a hotel in a shopping mall. The hotel design is beautiful, the room is large, and there is a bathtub, but it's strange that the bedding is well selected, but the mattress is very bad. I don't know what the boss thinks. People like me who travel a lot are most concerned about bed and breakfast, and both are not up to standard.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing our hotel and sharing your true feelings. Regarding the mosquito problem, although we carry out professional pest control twice a month, the climate in Guangdong is special and mosquitoes breed quickly, which has caused you trouble. We are really sorry. We will immediately add mosquito killing equipment and increase the frequency of daily inspections. The mattress is carefully selected by us, but it may not meet your sleeping needs. We will consider purchasing a variety of mattresses for guests to choose from. For breakfast, we will collect opinions widely and optimize the food. We look forward to your stay again and experience our improvements.
It exceeded expectations. It's located above a shopping mall, not noisy, clean and sanitary, with a lot of space. The two beds can be put together, and the two kids had a lot of fun. The only problem is that the floor outside the shower room is slippery when it's wet.
Original TextTranslated by Google
Response from Property: Thank you for your continued support. Your trust and evaluation have made us feel extremely warm and encouraged. We always believe that a good reputation must be recommended by the most sincere satisfaction of the guests. We hope that our warm service can make you feel at home and provide you with a comfortable rest stop during your journey. We will give you the same good treatment as always, and will be even better in the future. We look forward to your staying at our home as always~
XiaomajiMaggie
Superior City-view Double Room
Stayed in Jan 2025
Travel with friends
2 review
8.0/10
Very Good
Posted on Feb 24, 2025
The familiarity with the service process needs to be improved, but the service attitude is very good, the robot delivery is very convenient, and it would be better to add fruit plates and aromatherapy to the room. The overall experience is not bad.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing "Heshan Mandolan Plus Hotel" and for giving us your valuable suggestions. I am very sorry that I did not bring you a perfect stay experience. I will definitely pass on the questions you raised to the relevant departments and strengthen the service skills training of employees. We will continue to work hard to improve and look forward to your visit again. Give us a chance to make up for it. On behalf of all the staff of Mandolan, I sincerely apologize to you! I wish you a happy life!
Anonymous User
Superior City-view Double Room
Stayed in Jan 2025
Family
31 review
9.7/10
Amazing
Posted on Feb 2, 2025
Clean and tidy, good service attitude, comfortable bedding, average breakfast, other than that, some areas of the floor tiles are too slippery and easy to slip. It is said that they have just been waxed, and the hotel has been suggested to improve it. The hotel is within half an hour of the Kuangbiao Thirty-three Markets, so you can check in together
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for taking the time to give a sincere review of the hotel. We are sorry that this stay did not meet your expectations. Thank you very much for your valuable comments. Detailed service has always been our focus for a long time. We will inform the relevant departments of your comments to improve the quality of service. If you come here next time, I hope you can book this hotel again and look forward to visiting again.
Guest User
Superior City-view Twin Room
Stayed in Dec 2024
Couples
8 review
10.0/10
Outstanding
Posted on Mar 31, 2025
The room was clean and the service was good. The breakfast was very good with many choices. It was delicious. I will come again if I have a chance. It is very convenient to get takeout.
Original TextTranslated by Google
Response from Property: Thank you for your continued support. Your trust and evaluation have made us feel extremely warm and encouraged. We always believe that a good reputation must be recommended by the most sincere satisfaction of the guests. We hope that our warm service can make you feel at home and provide you with a comfortable rest stop during your journey. We will give you the same good service as always, and will be even better in the future. We look forward to your staying in our home as always~ Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel, and look forward to visiting again. Wish you a pleasant journey!
黃探員
Deluxe Queen Room (With Bathtub)
Stayed in Nov 2024
Family
7 review
7.5/10
Posted on Dec 29, 2024
The children ran around the room for a while, the socks turned all black😓
Sleep until 0445, woke up hot, found the air conditioner changed to heater, no matter how to adjust can not be adjusted back to air conditioning, want to call to contact the staff, found no phone in the hotel room😡
Have to personally go down to the ground floor to find the staff, then return to the room with the staff to adjust
Unsatisfactory stay 🤷🏻♂️
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for taking the time out of your busy schedule to comment on Xiaoman. Xiaoman just found out about the problem in the room. According to your feedback, Xiaozhi has communicated with the room manager about the hygiene problem in the room to implement the hygiene cleaning problem and never allow it to happen again. Regarding the heating problem in the room, many guests reported that it was very cold at night. In order to prevent guests from catching cold, Xiaoman changed the central air conditioning to warm air. Xiaoman's room has smart voice control, which can directly call Xiaodu to contact the front desk. It's quite interesting. Guests can try it next time. In addition, Xiaoman is preparing to make more obvious instructions for using Xiaodu voice control, so that it will be more intuitive to control Xiaodu. I hope guests like it. Welcome to visit next time
Guest User
Deluxe King Bed Room With 4K Hundred-Inch Projection And Movie Membership Active
Stayed in Nov 2024
Couples
7 review
10.0/10
Outstanding
Posted on Dec 24, 2024
It was my first time staying at the Mandol Hotel. It was in a busy business district. It was really convenient to go downstairs to eat and go shopping. I checked in on Saturday. The underground parking lot was crowded. I had to slowly find a parking space. There were many people and cars in the busy business district, which was understandable. It was OK if the hotel parking was free. ① When I arrived at the hotel lobby, it was decorated very upscale, the lighting was very comfortable, and there was a welcome refreshment in the lobby. This service was really good. If you like reading, you can also sit and read. ② The elevator requires a room card to reach the floor where I live. This can prevent some idle people from coming in, and it is also good not to be disturbed. ③ Because I stayed with my girlfriend, I must have a big bed room. The 2.4-meter bed was really big. I just saw that this room was called the projection room and a movie membership was opened, so I came to experience it this time. ④ When I entered the room, the current hotels are very smart. The room is equipped with "Xiaodu Xiaodu". If you can control it with your mouth, you don't have to operate it with your hands. It's the love of lazy people, haha. The room decoration is also very modern, suitable for our couple to stay, very clean. ⑤This 2.4-meter big bed is really nice. The hardness of the bed is just right for the two of us. I turned on the projector, which is said to be 100 inches in size online. It is really shocking! I can just lie down and turn on the movies I like to watch. There are no movies that have just been released in the cinema, but I have basically watched other movies that have been released for about a month. This actually saves the ticket to the cinema. Give it a thumbs up! You can watch as long as you want! ⑥The bathroom in the room is separated into dry and wet areas. My girlfriend also thinks that there are many kinds of lights here when she puts on makeup in the morning, and it is also very bright, so she can be beautiful. ⑦I booked a single room, so there is no buffet breakfast. I have to work hard again after waking up. Overall, the stay experience of this hotel is very good! Next time I have time, I will stay for another night, watch a movie all night, and have breakfast when I wake up!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your high evaluation of our Xinhuacheng Hotel! Your satisfaction is our driving force. We have been committed to providing the best service to ensure that every guest can enjoy warmth and comfort here. We look forward to your visit again and we will serve you wholeheartedly!
Guest User
Superior City-view Twin Room
Stayed in Nov 2024
Business travelers
3 review
10.0/10
Outstanding
Posted on Dec 10, 2024
The hotel is newly opened, the room is clean and tidy, the bed sheets are slippery and comfortable, and the hotel is high-rise. It is located in a bustling area, and it is very convenient for eating, drinking, playing, clothing, food, housing and transportation. It is worth recommending! I also borrowed a book from the lobby to read 📚
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise for Xiaoman. We will continue to work hard to live up to your praise. Xiaoman is located in the popular shopping mall in Heshan - Xinhuacheng Commercial Center, which integrates food, accommodation, travel, entertainment and shopping. It is the best choice for your travel! Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Guest User
Superior City-view Double Room
Stayed in Oct 2024
Business travelers
23 review
10.0/10
Outstanding
Posted on Nov 16, 2024
The location is good, right in the business district, with convenient transportation. The room is comfortable and sanitary. The service staff is very enthusiastic and willing to provide all kinds of help. When I checked in, I had a lot of luggage, and the waiter took the initiative to help me send my luggage from the elevator to the room. I will come again next time if I have the chance.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey! Thank you again for your good comments on our hotel, we will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!