Hengyang Qingyunzhu Hotel Reviews

Response from Property: "Thank you so much for your wonderful review! 🌟 We’re absolutely thrilled you felt at home here and enjoyed exploring Hengshan’s trails. Your kind words mean the world to us—it’s guests like you who make hosting such a joy! We’d be delighted to welcome you back anytime. Until then, happy adventures and warm wishes from all of us!

Response from Property: Dear Guest！Thank you so much for your wonderful review! We're thrilled to hear that the room met your expectations, and that you enjoyed our delicious breakfast. and it's wonderful to know that you appreciated the friendly driver who picked you up. hope to welcome you back and wish you all the best!

Response from Property: Dear guest,Thank you for your glowing review! We're thrilled you enjoyed our location, staff, amenities, and delicious food. we are also very happy that you can like the local customs of China. Your satisfaction is our joy. Welcome back anytime!Best regards

Response from Property: 尊敬的賓客: 您好！非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每位賓客帶來不一樣的度假體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力時刻準備着您隨時回來

Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "intentional service", and we are actively discovering opportunities to provide you with services, and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! welcome next time.

Response from Property: Thank you very much for your review! Projectors and TVs have their own preferences, and we don’t know how to answer you on this. . . 😂, regarding ordering dishes, you ordered a stir-fried meat and Chinese cabbage, which was also confirmed with you. You did not order twice-cooked pork. We only cook dishes to provide convenience for guests who don’t want to go out, and we are not open to the public, so it will definitely be home-style flavors. I'm very sorry that it didn't suit your taste. If you have high demands, the hotel will definitely be a better choice for you. B&Bs have a more life-like feel. Finally, Qingyunzhu wishes you happiness every day and everything goes well!

Response from Property: Dear guest, first of all, thank you for your comments and affirmation. Although I have already explained the points you mentioned in a very humble manner, I will explain them again here. 1. We had a two-day short-term renovation on the roof, and the work did not start until after 8 o'clock in the morning. In the afternoon, you came back and said you wanted to rest, so we immediately asked the workers to stop working for 1 hour and only started working again after you said you were going out. Since we needed to finish by Friday, we really couldn't start too late in the morning. We offered to compensate you, but you refused. So we can only apologize again. 2. No matter what the reason is, I would like to apologize to you first. When our front desk received your call, we happened to be greeting other guests. After we were done, we immediately came to help you turn on the CCTV. I have always apologized to you, but the time is definitely not the half an hour you said. This is indeed not done well, I'm sorry again. 3. Our door system can only be opened for one day. You need to swipe it again the next day to extend your stay. We told you this when you checked in. And the next day we went up to get the room card from you, re-issued it and then delivered it to you. If the system could run for two days straight, we wouldn't bother ourselves with that. 4. When we meet guests, we can only say hello. If guests have any needs, they will actively raise them to us and we will do our best to resolve them. But you need a look, and here I am. This concubine cannot do this. You can choose a hotel with one-to-one butler service next time. That should satisfy your requirements. Our hotel definitely did not meet your expectations. Finally, let me share my own thoughts. During your stay, I patiently explained these things to you several times, but you didn't want to talk or listen, and you hung up the phone. If this is what you call improved service, I hope the front desk lady doesn't encounter this kind of improvement. We make money by providing accommodation and services, but we are not eunuchs or maids in ancient times. You are not the sword of justice. Qingyunzhu wishes you a happy life!

Response from Property: Dear guest, you gave us an all-round bad review about the surrounding decoration, and I can't do anything about it. It's not easy for anyone in today's society, so I'll just think of it as you spending money to vent your anger. Yours is the 10th negative review we have received since we opened our business 20 months ago. Of course, I am proud of it, as we have received more than 1,000 positive reviews from guests. The 99%-plus praise rate is also the motivation that allows me to maintain my original intention even when I suffer various grievances. From the beginning of the opening, I told everyone that it is impossible for us to satisfy every customer. If 8 or 9 out of 10 customers are satisfied, it would be great. Of course, the 99% positive review rate now does not mean that we have really achieved a 99% satisfaction rate. I believe that some customers have encountered some unhappy things with us. Some of them gave us their opinions on the spot, and many more chose to tolerate us silently. Here, I would like to thank you very much. I will also use this gratitude to give back to the people and things I meet. I really like what Fang Qi said: We spend our entire life not to satisfy everyone, but to find the people who resonate with us. This world is noisy, so just be ourselves. Forehead. . . It's not that I'm being pretentious. It's normal to get good and bad reviews when running a business. You also need to be able to listen to every different voice. So, I just want to talk and vent, so that I can stick to my original intention and live up to the 99% of people who have recognized us along the way.

Response from Property: Thank you for your good comments. Is it possible that the window outside your room was not closed properly and the wind blew in? Serving every partner well is our purpose. We will continue to work hard and strive for better and better.

Response from Property: Dear guests, from romance to the daily necessities of life, sometimes an ordinary life can also be a kind of happiness. After asking around, I still don’t know what’s making you unhappy 😅. I wish you peace, happiness, good health and everything goes well! 😊

Response from Property: Thank you for your affirmation and comments. First of all, let me explain the odor to you. When you checked in, the previous guest had just checked out and the room had just been cleaned, so there was some odor. I'm very sorry 😭, but it will be fine after ventilation. The room has two windows and it won't work if it is not ventilated. As for buying incense, all incense is priced by the Price Bureau. We told you when you bought it that the incense on the mountain is recycled incense. People just carry a bag to sell it and give it to you for five yuan. There is no incense stick, and you can't write your name and address. They won't burn it for you when you put it on Zhurong Peak. We will take it back and sell it to the next customer. If you don't mind, you can buy it on the mountain. We won't force you to buy or sell. We can't sell it for five yuan 😂. It's like when you buy a handful of side dishes, the cost of the dish may be 6 or 7 yuan. If you eat it at a roadside stall, it may be 18 yuan, and if you go to a restaurant, it may be 28 or 38 yuan. For example, a bottle of water costs 2 yuan at the foot of the mountain and 10 yuan on the mountain. The added value itself is different. Please understand this. We will explain these things to the guests who go to the mountain. If you don't mind other things, you can buy it cheaper on the mountain 😂. Finally, Qingyunzhu wishes you all the best in your journey to Nanyue!

Response from Property: Your like is our greatest support~ The B&B is located in Nanyue Ancient Town, only 500 meters away from Nanyue Temple, Zhusheng Temple, Dasheng Temple, Wanshou Dading Scenic Area and Wanshou Plaza, and can be reached in 5 minutes on foot. . The B&B adopts a Chinese-style light luxury design. The rooms are equipped with dormer windows and floor-to-ceiling windows, allowing you to view the mountains, rivers and stars of Nanyue from the room. It is also equipped with pick-up and drop-off services, incense invitation service, viewing terrace, chess and card room, KTV, self-service barbecue, and tea making by the fire. and other service facilities.

Response from Property: We are very sorry for the inconvenience caused to you. Let me explain to you that the room was not sold as an hourly room. It was just that the last two guests who stayed there were delayed because of hiking that day and checked out late. At that time, we saw that you would arrive late, so we promised them to clean up their personal hygiene. We did not charge them money nor did we sell it as an hourly room. Maybe the front desk did not explain it clearly. I am very sorry. It only took us about half an hour to clean up and let you check in. 😂, but no matter what, it is indeed our fault. I am sorry again. Finally, Qingyunzhu wishes you a happy life.

Response from Property: Thank you for your five-star review! The observation deck on the roof is the feature of our store! Fate brings us together! Serving every guest well is our aim! I wish you all your wishes! May all your wishes come true!