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Latest Reviews for Helsinki Hotels

Crowne Plaza Helsinki - Hesperia

Crowne Plaza Helsinki - Hesperia

4.8/554 Reviews
Taka-Töölö
We travelled as a family in August 2022. We had already book a Junior Suite and my top tier of IHG Status was not really recognised except for the breakfast. There was no room upgrade offered nor were there any extra amenities for the room or even a welcome letter. We did have access to The Club Lounge which had limited breakfast choices and then a decent evening buffet between 6pm and 8pm. The lounge was rarely staffed and the door was left open so I am unsure if all those in the lounge enjoying the beer and wine had full entitlement. It would have been nice if the desk in the lounge had been manned at certain times. The staff we met were all most friendly. The breakfast on the ground floor could not be faulted. Service was polite and most efficient. Cooked eggs were available on request. Vegans had a wide choice and this part of the hotel ran well. The hotel boasted the IHG Clean Promise. There were areas that needed attention. When I advised staff that the lifts were dirty and used glasses were in corridors this was attended to promptly. Moving forward the hotel needs to promote itself better. There are empty poster display cabinets everywhere. They could be used to promote the health club, restaurants and room service. If visiting the Hotel we recommend the restaurant Kuu which is opposite the side entrance of the Hotel. Booking is advised.

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