Sydney Central Hotel by Ascott

Sydney Central Hotel by Ascott Reviews

Sydney Central Hotel by Ascott

169/179 Thomas St, Haymarket, New South Wales, 2000, AustraliaView Hotel Details
Sydney Central Hotel by Ascott
Sydney Central Hotel by AscottSydney Central Hotel by AscottSydney Central Hotel by Ascott
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Sydney Central Hotel by Ascott Guest Reviews

4.3/5
Very Good
356 review
Verified reviews
Location4.4
Amenities4.1
Service4.4
Cleanliness4.4
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All reviews(356)
Positive reviews(329)
Reviews with photos/video(89)
Easy to get around(50)
Large rooms(33)
Delicious breakfast(21)
Comfortable bed(17)
Friendly front desk staff(16)
Convenient for shopping(15)
Close to train station(13)
Average decor(5)
Negative reviews(27)
Anonymous User
Superior Two Queen Room with Balcony
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Conveniently located. Spacious room. Walking distance to hay market. Lots of food options around. Will definitely stay here again next time.
Response from Property: Dear Valued Guest,Thank you for your recent stay at the Sydney Central Hotel and for a fantastic 100/100 review! I am delighted to know that you had a seamless experience from start to finish. It is always a pleasure to receive a positive review. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Maxim Hickling Senior Assistant Guest Service Manager
Anonymous User
Standard Two Queen Room
Stayed in Sep 2024
Family
59 review
3.7/5
Posted on Oct 7, 2024
My family had a great time at Sydney Central Hotel. The receptionists checked us in early and gave us a late checkout and there was a kid’s corner for my kids to play at. The room was quite retro and cozy, and the beds were very soft and comfortable to sleep in. The TV also had many nice channels that my kids enjoyed watching. Also, the breakfast was delicious and there was a fruit juice machine there. The bathtub was good. Lotion was provided. Corridor has funny smell. The Landry room was very useful. However, the swimming pool was very small. No slippers, no water provided. Toothbrush on request.
Response from Property: Dear guest,Thank you for your review. We are happy you enjoyed your stay overall! We are thrilled you enjoyed your complimentary early check-in ,the kids corner, comfortable beds and delicious breakfast.We hope to welcome you back again soon.Kind Regards,Lara McConnell - Guest Service Manager
Guest User
Superior Two Queen Room with Balcony
Stayed in Dec 2024
Family
1 review
2.7/5
Posted on Jan 15, 2025
8th floor has some smelly because of swimming pool. Understand but every time when I get off from elevator, feel uncomfortable.
Response from Property: Dear Guest,Thank you for your feedback. We apologise for the inconvenience caused by the odor near the 8th floor elevator. We will address this issue promptly to ensure a more comfortable experience for our guests. Thank you for bringing it to our attention. We hope to welcome you back for a better experience.Kind Regards,Sanjhi GAssistant Guest Service Manager
Catherine
Standard King Room
Stayed in Apr 2024
Family
1 review
4.2/5
Very Good
Posted on May 26, 2024
Our previous trip staying in Novotel Sydney for 9 days was unpleasant as the room cleaning was always not done and have to constantly calling the housekeeper to send the staffs to clean it. This trip during the Hotel Check in , I’ve brought it up to the counter staff, and we don’t face the same issues like last trip. During our 7 days staying, 1st day hotel sent the complementary fruits/cheese platter to our rooms. And the most important that our both room was cleaned, towel changed, etc. out 1st nite, we have a splendid dinner at St Thomas Kitchen in the hotel. The steaks was nicely done, the side dishes and desserts was great ! Have ordered room service for burger and salad, tast good and food delivery was fast. Will stays there again for our next trip.
Response from Property: Dear Catherine,We very much appreciate your comments regarding your stay at the Sydney Central Hotel and thank you for taking the time to provide your feedback.It is great to hear that you had an excellent stay and enjoyed your staycation. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be sure to pass on your praises to the team.Thank you for your kind feedback, and we hope to see you again soon for another memorable stay with us.Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager
Guest User
Standard Two Queen Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on May 6, 2024
Very nice hotel pretty downtown and also Very close to Tram and Subway! Nice pool on the 8th floor. Best breakfast in a long time! Very friendly staff!!!
Response from Property: Thank you for your recent stay at Sydney Central Hotel and for the positive review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Kathryn LAssistant Guest Service Manager
Wei
Standard King Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 3, 2024
Good location, spacious and tidy room with nice facilities. Helpful staff work here and it comes with a small but well-served restaurant bar.
Response from Property: Thank you for your wonderful review. We are delighted you enjoyed your stay and found the location good, room spacious, and staff helpful. We hope to welcome you back again soon. Kind Regards, Lara McConnell - Front Office Manager
shaycydw
Standard King Room
Stayed in Aug 2024
Family
14 review
4.7/5
Amazing
Posted on Sep 29, 2024
Close to everything — walkable distance to Chinatown, landmarks and the shopping districts. Great breakfast with daily housekeeping. Spacious room. However, parking was not free (known beforehand) with the cost around $45 per day (unlimited hours).
Response from Property: Dear Chayada,Thank you for your review. We are delighted you enjoyed your stay, and found the room spacious, breakfast great and location close to all your requirements.We hope to welcome you back again on your next trip!Kind Regards,Lara McConnell - Guest Services Manager
Guest User
Standard Two Queen Room
Stayed in Dec 2024
Family
1 review
4.7/5
Amazing
Posted on Jan 6, 2025
The room was exactly what we needed for two children and one adult.
Response from Property: Dear Valued Guest,Dear Joanne, Thank you for your recent stay at the Sydney Central Hotel. We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Maxim Hickling Guest Service Manager
Vu manh
Standard King Room
Stayed in Nov 2024
Family
1 review
4.2/5
Very Good
Posted on Jan 24, 2025
Great location, 5 min to Darlings Square, China town, Thai Town.
Response from Property: Dear Vu, Thank you for your feedback! We're glad you enjoyed our great location. Hope to welcome you again soon!Kind Regards, Mira TAssistant Guest Service Manager
Guest User
Standard Two Queen Room
Stayed in Oct 2024
Family
1 review
4.0/5
Very Good
Posted on Dec 16, 2024
Quite centrally located in the city. Walking distance to tram
Response from Property: Dear Valued Guest,Thank you for your recent stay at the Sydney Central Hotel.We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager
Guest User
Standard King Room
Stayed in Aug 2024
Solo travelers
20 review
5.0/5
Outstanding
Posted on Sep 20, 2024
Well central location. Short walking distance to Chinatown, ICC & Train station.
Response from Property: Thank you for your recent stay at the Sydney Central Hotel and for a fantastic review! I am delighted to know that you had a seamless experience from start to finish. It is always a pleasure to receive a positive review. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Kathryn LAssistant Guest Service Manager
AnnaLog
Standard King Room
Stayed in Nov 2023
Solo travelers
8 review
5.0/5
Outstanding
Posted on Jan 10, 2024
The location is just perfect, super close to Central from where you can travel to any part of the city ! In walking distance from the hotel you will find lots of food places of different cuisine. I stayed there on New Year Eve and got an unexpected surprise in my room when got back in the evening: a box of delights (cheese , salami, fruits …) and a bottle of champagne 🍾 as a compliment from Novotel ! It was so thoughtful and nice of them , really appropriated that move ! Another thing which I really liked is the softness of the bed and different types of pillows so anyone will find the most suitable for himself ! Last time on my trip I stayed at Novotel Darling Square, but could say that was much more happier about my stay at Novotel Central ! Highly recommend!
Response from Property: Dear Anna,We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We are delighted to hear that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another memorable stay with us. Kind Regards,Maxim Hickling Assistant Front Office Manager
Guest User
Standard King Room
Stayed in May 2024
Couples
3 review
3.7/5
Posted on Jul 3, 2024
Great location, clean room. But the items like shower cap & coffee in the room is not replaced daily
Response from Property: Dear Guest,Thank you for your review. We are happy to hear you loved the location and the room was clean, however sorry to hear your coffee and shower cap was not replaced. Thank you for bringing this to our attention, so we can improve for the future.Kind Regards,Lara McConnell - Guest Service Manager
Anonymous User
Standard Two Queen Room
Stayed in Oct 2023
Family
3 review
4.7/5
Amazing
Posted on Nov 16, 2023
It was a very comfortable stay throughout my trip. Location was perfect, within walking distances to Chinatown, Darling Square, Darling Harbour, bus stops and Light Rail stations. Room was very spacious and clean. Gym is open 24 hours which is very convenient. Recommended.
Response from Property: Dear guest, We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna DoAssistant ManagerNovotel Sydney Central
Guest User
Standard Two Queen Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
nice and clean
Response from Property: Thank you for your recent stay at Sydney Central Hotel.We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Anna DoAssistant Guest Service Manager