Tianyue Smart Hotel (Harbin Railway Station Guogeli Street) Reviews

Response from Property: Thank you for your choice and high praise. Harbin welcomes friends from all over the world. May our encounter today be the beginning of a wonderful future. I hope you will have a wonderful time in Harbin. May our service bring you warmth in this winter. Whether it's windy or snowy, I'll be waiting for you in Harbin.

Response from Property: 您好！能夠為您在哈爾濱的旅程提供優質服務，是我們酒店無上的榮幸。您跨越萬里來到這座城市，還選擇下榻於我們酒店，這份信任讓我們倍感珍惜。您帶來的泰國式熱情友善，如同一束明亮的光，不僅温暖了我們酒店的每一個角落，也將通過您的足跡傳遞給更多哈爾濱的朋友。我們定會以更貼心、更周到的服務回饋您的厚愛，讓您在異國他鄉也能擁有賓至如歸的美好體驗，衷心祝您在哈爾濱之行留下無數難忘且美妙的回憶！

Response from Property: We are very sorry that we did not receive your five-star praise. We will continue to work hard to optimize every detail and strive to create a more pleasant and comfortable accommodation for you. We are deeply grateful for your support and trust, and sincerely look forward to your visit again to continue the good times!

Response from Property: 非常抱歉我們沒有得到您的五星好評，我們將堅持不懈地致力於優化每一個細微之處，力求為您打造更加愜意、舒適的住宿享受。對於您的支持與信任，我們深表感激，並誠摯地期盼着您的再次蒞臨，共續美好時光！

Response from Property: Thank you for your choice and praise. We know that every guest's stay is a unique journey, so we always adhere to the concept of "customer-oriented and serve with heart" and strive to show our enthusiasm and enthusiasm in the details. sincere. Every smile and every word of appreciation from you is like the highest praise for our work, inspiring us to keep moving forward and pursue excellence. Looking forward to your visit again

Response from Property: Thank you for your choice and evaluation. The hotel is equipped with smart appliances throughout the house, making it more convenient for you to use the appliances. All staff members treat every guest with the best service attitude. The hotel is located in the center of Harbin, with a beautiful environment, which is especially suitable for business trips and tourism. We look forward to seeing you again.

Response from Property: Thank you for your choice and praise. We have always adhered to the principle that customer satisfaction is our biggest driving force for progress, and strive to provide various services to repay your choice. Here, we pay careful attention to every moment, just to bring you the most comfortable accommodation experience. We hope that your journey will be better because of our services, and we look forward to a pleasant stay for you. Looking forward to your visit again.

Response from Property: Dear guests, the hotel provides customers with earplugs, disposable toilet covers and other supplies for free to give you a better experience and convenience. Each room is cleaned and tidy, and the staff also greets every guest staying in the hotel with the best service. All hotel staff look forward to your visit again.

Response from Property: Your choice proves your wisdom, and our efforts will not disappoint you. After staying here, you should feel that this is a very cost-effective hotel. We look forward to your visit again, to taste the surrounding food, feel the fireworks of the city, appreciate the prosperity of the century-old Russian cultural street, and experience the convenience of being connected in all directions.

Response from Property: Dear guest, I am very glad that you have given us a five-star review of the hotel. In front of the hotel is the Yonghe Street morning market, which has a variety of Northeastern delicacies. The hotel has smart appliances throughout the house, making it convenient for you to use appliances when you check in. The hotel is located In the center of Harbin, it is very close to buses and subways and is very convenient for travel. It is also very close to Central Street, museums, and Harbin Railway Station. It is very suitable for business trips and travels. All the hotel staff look forward to your visit again.

Response from Property: That first meeting was like the dawn, warm and bright, lighting up my way forward. I hope that we will always be like the first meeting, but please believe in the original intention and the first meeting. When you reported that the room door lock could not be opened, we called someone to deal with it as soon as possible. After trying the master card, emergency card, mechanical key, etc., I found that he was still naughty and refused to cooperate. After calling the manufacturer, they said it was difficult to deal with and they would send someone to deal with it early tomorrow morning. Considering that it was already late at night, the plan we gave you was to arrange for you to move to the next room (itself an upgraded jade bed). We'll have some rest tonight while our hotel continues to deal with this issue. In life, eating comes first and sleeping comes second. Maybe your troubles will be solved as soon as you wake up. You can't tell me that any means must be taken tonight to open the door to enter this room. Therefore, we continued to try various methods to open the door under the remote guidance of the manufacturer, and also contacted the locksmith to come to the door. At two o'clock in the night, in Harbin, we made the sixth phone call before someone could come to the door. It took about 30 minutes to arrive, and the answer we received was that there was no guarantee that it could be opened. (The two people who mentioned this before were told that it couldn’t be opened). It’s really not that it’s 15 minutes after you got mad. It’s just that after we confirmed with the other party, we told them that we would be there in 15 minutes. The duck swims leisurely and leisurely, its feet always working hard. During the waiting period, you said that there were many things in the room and you had to wait for the door to open. Seeing that you were always waiting at the stairs, we once again asked you to move to another room to rest first, but you refused again. We gave you a non-sale room downstairs for you to go first. Sit in the room for a while, and when the time comes to unlock the door, I will ask you to watch the door open together. We have been trying, and finally, with the efforts of the manufacturer, the locksmith company and our employees, the door lock was finally opened. We always put customer experience first, and always adhere to the principle of being proactive and convenient for customers when encountering problems. I give you a room to rest first, hoping that you can have a good rest. We will deal with the problem ourselves, but the bright moon shines on the ditch. After unlocking, you will be upgraded and moved into a room. The next day, we contacted the door lock manufacturer to inspect and test the door lock. We found that the system crashed due to the door lock being half-locked and closing the door forcefully. In response to this problem, we also worked with manufacturers to conduct new tests and troubleshooting of door locks throughout the store. No matter the wind or rain, we are still waiting for you in the beautiful Harbin.

Response from Property: Dear guest, we are very happy for your five-star review. Your praise makes us very happy. As a member of the service industry, satisfying guests is what we must do. Your satisfaction is the motivation for our work. Hotel 8 Opened in March, we will welcome all guests with clean rooms. All the hotel staff look forward to your visit again.

Response from Property: Dear friend, thank you for your recognition of us. Intelligence is the current trend in society and hotels. We took this into consideration when designing, so the whole house is covered intelligently, so that you can more conveniently and easily enjoy a beautiful space during your trip. Intelligent control of indoor lights, curtains, TV, air conditioners and other equipment.

Response from Property: Dear, if you say yes, then it is definitely correct. Laundry may be a common request of people on business trips and tourists, so our hotel has specially equipped a laundry area for you, which can facilitate washing and drying. We also provide you with free laundry detergent to ensure that your clothes are clean and tidy every day.