36 Le Duc Tho Street, My Dinh 2 Ward, Quan Nam Tu Liem, Hanoi, VietnamView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Sheraton Hanoi West Guest Reviews
4.4/5
Very Good
60 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.4
Service4.4
Cleanliness4.6
Filter by:
Sort by:
All reviews(60)
Positive reviews(30)
Reviews with photos/video(7)
Negative reviews(1)
Yaw Wee
Deluxe, Guest Room, 1 King, Sofa Bed, City View
Stayed in Dec 2024
Business travelers
88 review
4.5/5
Great
Posted on Jan 9, 2025
Good & nice hotel. Was upgraded at check in.
Will stay here again in future if i have another trip to Hanoi.
Response from Property: Dear Valued Guest,Thank you very much for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at Sheraton Hanoi West and appreciated the upgrade at check-in. It is always our pleasure to provide exceptional service and ensure our guests have a memorable experience.We look forward to welcoming you back on your next trip to Hanoi.Warm regards, Sheraton Hanoi West team
Guest User
Studio Club, Studio Apartment, 1 King, Sofa Bed, City View
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Verry good
Response from Property: Dear Valued Guest,Thank you for your wonderful feedback. We are thrilled to hear that you had a very good stay at Sheraton Hanoi West. Your satisfaction is our top priority, and we are delighted that we could meet your expectations.We look forward to welcoming you back on your next visit to Hanoi.Warm regards, Sheraton Hanoi West team
K_arl
Deluxe, Guest Room, 1 King, Sofa Bed, City View
Stayed in Nov 2024
Travel with friends
9 review
4.0/5
Very Good
Posted on Dec 11, 2024
Hotel frontdesk staff not professional and polite, specially one overnight frontdesk lady with black jacket. I just want to know it is really a 5 stars Hotel??? Your staff not respect your customers. I feel very disappointed of your services. I will not recommend my friend and family to book your hotel again if you not improve the services.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at Sheraton Hanoi West. We deeply regret to hear about your disappointing experience with our front desk staff, particularly the overnight staff member you mentioned. This is not reflective of the high standards of service we strive to maintain.Please accept our sincere apologies for the lack of professionalism and respect you encountered. We take your comments very seriously and will address this issue with our team to ensure immediate improvements are made.Your feedback is invaluable to us as we continuously work to enhance our services. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.Best regards, Sheraton Hanoi West team
Guest User
Deluxe, Guest Room, 1 King, Sofa Bed, City View
Stayed in Oct 2024
Business travelers
3 review
4.5/5
Great
Posted on Jan 24, 2025
A bit far from the city, but closer to the aiport. Very new and modern hotel with great staff and good breakfast.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive feedback following your recent stay at Sheraton Hanoi West. We are pleased to hear that you appreciated our modern facilities, the convenience of our location near the airport, and the quality of our breakfast offerings.Your kind words about our staff are especially gratifying, as we strive to provide exceptional service to all our guests. We hope to have the pleasure of welcoming you back in the near future.Warm regards,Sheraton Hanoi West team
Wong1010
Deluxe, Guest Room, 2 Twin, Sofa Bed, City View
Stayed in Jun 2024
Business travelers
4 review
2.5/5
Posted on Aug 4, 2024
Locations is far from town and if you booked via TRIP they will not honor Marriot member status
Response from Property: Thank you for taking the time to share your feedback. We sincerely apologize if your experience did not meet your expectations.We understand that our location may not have been ideal for your needs. We strive to provide a peaceful retreat away from the hustle and bustle of the city, and we apologize if this was not communicated effectively.Regarding your Marriott member status, we value all our guests and especially our loyal Marriott members. We regret any misunderstanding that may have occurred during your booking process through TRIP. We would like to clarify that the benefits and recognition of Marriott member status can vary based on the booking channel used. We are actively working with our partners to ensure better communication of these details in the future.We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to better serve you in the future. Best regards, Sheraton Hanoi West team.
Guest User
Deluxe, Guest Room, 1 King, Sofa Bed, City View
Stayed in Dec 2024
Business travelers
12 review
4.8/5
Amazing
Posted on Jan 27, 2025
The location is a bit remote, but the hotel service is good, and the food in the restaurant has characteristics of various countries, which is quite special.
Original TextTranslated by Google
Guest User
Deluxe, Guest Room, 2 Twin, Sofa Bed, City View
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 13, 2024
It's clean and quiet. It's comfortable and quiet for my parents to stay there.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your wonderful review. We are delighted to hear that you found our hotel clean and quiet, providing a comfortable stay for you and your parents. Your satisfaction is our top priority, and we are pleased to know that we met your expectations.We look forward to welcoming you back for another peaceful and enjoyable stay.Best regards, Sheraton Hanoi West team.
Guest User
Deluxe, Guest Room, 1 King, Sofa Bed, City View
Stayed in Nov 2024
Business travelers
9 review
4.2/5
Very Good
Posted on Dec 10, 2024
I don't know why I was assigned to another apartment-like room, which was much worse than my companion's.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for sharing your feedback following your stay at Sheraton Hanoi West. We are pleased to hear that you had a positive experience overall.We apologize for the inconvenience caused by the room assignment and the difference in facilities compared to your companion's room. Your feedback is important to us, and we will review our room allocation process to ensure a more consistent experience for all our guests.We appreciate your comments as they help us to improve our services. We look forward to welcoming you back and providing you with an even better stay in the future.Best regards, Sheraton Hanoi West team
Guest User
Deluxe, Guest Room, 1 King, Sofa Bed, City View
Stayed in Sep 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Oct 26, 2024
The room is well-equipped, large, comfortable, and has a great environment. The front desk girl is very friendly and the hotel provides excellent services in all aspects!
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our well-equipped and spacious rooms, comfortable environment, and the warm service provided by our front desk staff. It is our pleasure to know that you found all aspects of our service to be satisfactory.Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back for another exceptional stay. Best regards, Sheraton Hanoi West team.
quality
Deluxe, Guest Room, 1 King, Sofa Bed, City View
Stayed in May 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Jul 11, 2024
The environment is great and the room is very comfortable
Original TextTranslated by Google
Response from Property: It was truly a pleasure welcoming you to Sheraton Hanoi West. We are delighted to know that our hotel facilities and services were able to provide you a gratifying experience. Thank you for sharing with us and the community such a kind review. We look forward to having you visit us again in the future.Best regards,Sheraton Hanoi West team.
Guest User
Deluxe, Guest Room, 1 King, Sofa Bed, City View
Stayed in Jul 2024
Business travelers
8 review
4.0/5
Very Good
Posted on Oct 4, 2024
The hotel is a bit old and not as good as domestic hotels, but overall it is OK. I stayed here twice on business trips and will probably continue to stay here in the future.
Original TextTranslated by Google
Response from Property: Thank you for your feedback. We appreciate your honest review and are glad to hear that you have chosen to stay with us during your business trips. While we acknowledge that our hotel may not match the standards of some newer hotels, we strive to provide a comfortable and pleasant stay for all our guests. We look forward to welcoming you back in the future. Best regards, Sheraton Hanoi West team.
Beiermuyounisi
Deluxe, Guest Room, 1 King, Sofa Bed, City View
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 18, 2025
Comfortable room, convenient transportation
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your positive feedback. We are delighted to hear that you found our rooms comfortable and our location convenient. Your satisfaction is our top priority, and we are pleased that we could provide you with a pleasant stay.We look forward to welcoming you back on your next visit to Hanoi.Warm regards, Sheraton Hanoi West team
ylaly9816
Deluxe, Guest Room, 1 King, Sofa Bed, City View
Stayed in Oct 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Nov 8, 2024
Very good, comfortable and satisfactory, good
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your kind review! We are thrilled to hear that you found your stay to be very good, comfortable, and satisfactory. Your positive feedback is greatly appreciated and will be shared with our team.We look forward to welcoming you back for another enjoyable stay.Warm regards,Sheraton Hanoi West team.
Guest User
Deluxe, Guest Room, 1 King, Sofa Bed, City View
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 17, 2024
Hygiene: Good, I've lived here before
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your kind words and positive feedback regarding the cleanliness of our hotel. We are delighted to hear that you had a pleasant stay with us at Sheraton Hanoi West. Your satisfaction is our top priority, and we are thrilled to have met your expectations.We look forward to welcoming you back in the near future for another exceptional experience.Warm regards,Sheraton Hanoi West team.
Response from Property: Dear Valued Guest,Thank you so much for your wonderful 5-star review! Your kind words mean a lot to us, and we are delighted that you had such a positive experience.Thank you for choosing to stay at Sheraton Hanoi West. We look forward to welcoming you back soon and providing you with another exceptional stay.Warm regards, Sheraton Hanoi West Team