Sheraton Hanoi West Reviews

Response from Property: Thank you for taking the time to share your feedback. We sincerely apologize if your experience did not meet your expectations.We understand that our location may not have been ideal for your needs. We strive to provide a peaceful retreat away from the hustle and bustle of the city, and we apologize if this was not communicated effectively.Regarding your Marriott member status, we value all our guests and especially our loyal Marriott members. We regret any misunderstanding that may have occurred during your booking process through TRIP. We would like to clarify that the benefits and recognition of Marriott member status can vary based on the booking channel used. We are actively working with our partners to ensure better communication of these details in the future.We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to better serve you in the future. Best regards, Sheraton Hanoi West team.

Response from Property: Dear Valued Guest,Thank you for your wonderful review. We are delighted to hear that you found our hotel clean and quiet, providing a comfortable stay for you and your parents. Your satisfaction is our top priority, and we are pleased to know that we met your expectations.We look forward to welcoming you back for another peaceful and enjoyable stay.Best regards, Sheraton Hanoi West team.

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our well-equipped and spacious rooms, comfortable environment, and the warm service provided by our front desk staff. It is our pleasure to know that you found all aspects of our service to be satisfactory.Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back for another exceptional stay. Best regards, Sheraton Hanoi West team.

Response from Property: It was truly a pleasure welcoming you to Sheraton Hanoi West. We are delighted to know that our hotel facilities and services were able to provide you a gratifying experience. Thank you for sharing with us and the community such a kind review. We look forward to having you visit us again in the future.Best regards,Sheraton Hanoi West team.

Response from Property: Thank you for your feedback. We appreciate your honest review and are glad to hear that you have chosen to stay with us during your business trips. While we acknowledge that our hotel may not match the standards of some newer hotels, we strive to provide a comfortable and pleasant stay for all our guests. We look forward to welcoming you back in the future. Best regards, Sheraton Hanoi West team.

Response from Property: Dear Valued Guest,Thank you for your kind review! We are thrilled to hear that you found your stay to be very good, comfortable, and satisfactory. Your positive feedback is greatly appreciated and will be shared with our team.We look forward to welcoming you back for another enjoyable stay.Warm regards,Sheraton Hanoi West team.

Response from Property: We truly appreciate your feedback and we’re genuinely sorry to hear that your experience did not meet your expectations. We understand that the value you perceived did not match the price, and for that, we apologize.Your feedback is crucial for us to improve our services and ensure we offer the best possible experience to our customers. Please know that your satisfaction is our utmost priority. We are committed to making things right for you. If there’s anything more you’d like to share about your experience or any suggestions you have, we would be more than happy to hear from you.Thank you once again for bringing this to our attention. Your understanding and patience are greatly appreciated.Best regards, Sheraton Hanoi West team.

Response from Property: Thank you for taking the time to give us your review. We are thrilled to hear that our service has become a regular part of your business trips. Your satisfaction is our top priority, and knowing that we are meeting your expectations is the best reward we could ask for.Sheraton Hanoi West is committed to providing you with the best possible experience every time you choose us for your travel needs. Your continued patronage is a vital part of our growth, and for that, we are most grateful.We look forward to serving you again on your next business trip. Best regards,Sheraton Hanoi West team.

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced regarding the cleanliness of our facilities. Please rest assured that we take your comments very seriously and will address this matter with our housekeeping team immediately.We strive to maintain the highest standards of cleanliness and hygiene, and your feedback helps us to continually improve. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience. Best regards, Sheraton Hanoi West team.

Response from Property: Thank you for taking the time to give us your review. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. It seems that we failed to bring you an experience exceeding your expectation, and we truly apologize for the inconvenience that you had while staying with us. We surely have taken in your feedback and will make improvements accordingly to this. We hope that you will give us the opportunity to serve you better again in the future. Thanks and best regards, Sheraton Hanoi West team.