Sheraton Hanoi West Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive experience at Sheraton Hanoi West. We are delighted to hear that our location near the Korean town area was convenient for your business visit and that our staff's politeness met your expectations.We are particularly pleased that you appreciated the complimentary room upgrade. It is our goal to provide exceptional service and memorable experiences for our guests, and your kind words are a testament to our efforts.We look forward to welcoming you back to Sheraton Hanoi West in the near future.Warm regards,Sheraton Hanoi West team.

Response from Property: Dear Valued Guest,Thank you very much for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at Sheraton Hanoi West and appreciated the upgrade at check-in. It is always our pleasure to provide exceptional service and ensure our guests have a memorable experience.We look forward to welcoming you back on your next trip to Hanoi.Warm regards, Sheraton Hanoi West team

Response from Property: Dear Guest,Thank you for your valuable feedback and for highlighting both the positive and the areas we need to improve. We sincerely apologize for the inconvenience caused by the room not being tidied on your second day. This is not the standard we strive for, and we will address this with our housekeeping team to ensure it does not happen again.We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Warm regards,Sheraton Hanoi West

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback. We are thrilled to hear that you had a very good stay at Sheraton Hanoi West. Your satisfaction is our top priority, and we are delighted that we could meet your expectations.We look forward to welcoming you back on your next visit to Hanoi.Warm regards, Sheraton Hanoi West team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at Sheraton Hanoi West. We deeply regret to hear about your disappointing experience with our front desk staff, particularly the overnight staff member you mentioned. This is not reflective of the high standards of service we strive to maintain.Please accept our sincere apologies for the lack of professionalism and respect you encountered. We take your comments very seriously and will address this issue with our team to ensure immediate improvements are made.Your feedback is invaluable to us as we continuously work to enhance our services. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.Best regards, Sheraton Hanoi West team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive feedback following your recent stay at Sheraton Hanoi West. We are pleased to hear that you appreciated our modern facilities, the convenience of our location near the airport, and the quality of our breakfast offerings.Your kind words about our staff are especially gratifying, as we strive to provide exceptional service to all our guests. We hope to have the pleasure of welcoming you back in the near future.Warm regards,Sheraton Hanoi West team

Response from Property: Dear Chan Chun Wai,Thank you for sharing your positive feedback about your stay at Sheraton Hanoi West. We are delighted to hear that you had an overall good experience with us. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations.We appreciate your trust in choosing our hotel and look forward to welcoming you back for another enjoyable stay. If there's anything we can do to enhance your future visits, please don't hesitate to let us know.Thank you again for your kind words.Warm regards,Sheraton Hanoi West

Response from Property: Dear Lokesh,Thank you for your wonderful feedback about your stay at Sheraton Hanoi West. We're delighted that you enjoyed our convenient location and had a pleasant experience with us.Look forward to welcoming you back soon for another great stay!Warm regards,Sheraton Hanoi West

Response from Property: Thank you for taking the time to share your feedback. We sincerely apologize if your experience did not meet your expectations.We understand that our location may not have been ideal for your needs. We strive to provide a peaceful retreat away from the hustle and bustle of the city, and we apologize if this was not communicated effectively.Regarding your Marriott member status, we value all our guests and especially our loyal Marriott members. We regret any misunderstanding that may have occurred during your booking process through TRIP. We would like to clarify that the benefits and recognition of Marriott member status can vary based on the booking channel used. We are actively working with our partners to ensure better communication of these details in the future.We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to better serve you in the future. Best regards, Sheraton Hanoi West team.

Response from Property: Dear Guest,Thank you for your kind words! We’re delighted to hear you enjoyed the comfortable room and delicious breakfast during your stay. At Sheraton Hanoi West, we strive to provide a welcoming atmosphere and exceptional service to make every guest’s experience memorable. We look forward to welcoming you back soon for another wonderful visit.Warm regards,Sheraton Hanoi West