Muse Hanoi Lake View Luxury Apartment - D' Eldorado Reviews

Response from Property: Dear our value guest,Thank you for taking your time to write a review for us. We are sorry to hear about your unsatisfactory experience during your stay. We understand the importance of providing good service and a clean environment for all our guests.However, our model operates as a self check-in and check-out apartment, and the reception desk is not our employees. This might have caused confusion or inconvenience for you when encountering staff who lacked information about your booking. We always strive to assist guests over the phone or through other online channels to resolve any issues or provide necessary support.We truly value your feedback, and we've taken note to improve our services. We are committed to making further efforts to ensure the best experience for all our guests. If you have any other requests or inquiries, please feel free to contact us directly so we can assist you further.We hope for the opportunity to serve you again and enhance your impression of our services. Thank you for sharing your experience.Best regards,Muse in Vietnam team