JI Hotel (Hangzhou Huanglong) Reviews

Response from Property: Thank you for your high evaluation of our hotel! Your satisfaction is the greatest affirmation for us. Excellent location and cleanliness have always been our goal. We are glad to add a touch of comfort and convenience to your journey or campus visit. I hope to have the opportunity to serve you next time and continue to bring you a pleasant accommodation experience. If you have any other needs or suggestions, please feel free to tell us! Thank you again for your recognition and look forward to seeing you again!

Response from Property: Dear guest, thank you so much for your wonderful review of our hotel! We are deeply honored and pleased to know that you were satisfied with our location, facilities, and staff service. Being situated right at the gate of Yuquan Campus and close to the northern side of West Lake is undoubtedly a highlight of our hotel. Thank you once again for your valuable feedback. We look forward to serving you again in the near future and providing you with even more delightful stay experiences. Wish you a happy life and all the best!

Response from Property: Thank you very much for your high praise and recognition of our hotel! We are honored to provide you with such a pleasant and satisfying stay. We look forward to your next visit

Response from Property: English Translation:Dear guest, thank you so much for your wonderful sharing! 🌸 We’re thrilled that you enjoyed a clean, cozy stay by West Lake and found our complimentary laundry service so convenient. It brings our team immense joy to know we’ve contributed to your delightful journey! The morning mists and evening breezes of West Lake served as your picturesque backdrop, while our heartfelt service aimed to be your little "joyful surprise" along the way.To ensure you feel right at home, our rooms undergo thorough daily cleaning, and our laundry room is ready 24/7. We can’t wait to welcome you back for another relaxing retreat by West Lake. Next time, we’ll have sun-kissed, fluffy bedding ready for you, paired with the serene lake views outside your window! 🌿 —— The entire team at JI Hotel (Hangzhou Huanglong) eagerly awaits your next visit!

Response from Property: Thank you so much for your wonderful review! 🎉 We're thrilled to hear that you found the hotel very clean and that our staff's smiles made your stay even more enjoyable. Cleanliness and a friendly atmosphere are our top priorities, and it's great to know we've succeeded in making you feel comfortable and welcome. We look forward to welcoming you back soon and continuing to provide you with the same excellent service and warm smiles. 😊

Response from Property: 親愛的寶子😘，收到您這“三連OK”的好評，我們簡直要開心到原地轉圈圈啦🥳！衞生OK，那是我們“清潔小衞士”們認真打掃的成果；環境OK，是精心佈置營造出的温馨小天地；服務OK，更是全體工作人員努力付出的見證喲💪。感謝您對我們如此認可，我們會帶着這份鼓勵繼續加油，爭取下次給您“四連超凡”“五連絕世”的體驗，期待您下次再來狠狠“寵幸”我們呀😘！

Response from Property: Dear valued guest,Hello! Thank you very much for your recognition and glowing praise of [Hotel Name]. We are fully aware that in the fiercely competitive hospitality industry, every guest's satisfaction is hard-earned. Your "Perfect" rating is a comprehensive endorsement of our hotel's hardware facilities, service standards, dining quality, and beyond. We will take this as an opportunity to continuously enhance our professionalism and service capabilities, striving to create an even more comfortable, convenient, and heartwarming accommodation experience for you and all our guests.We sincerely look forward to welcoming you back on your next visit 👏.

Response from Property: Thank you for your lovely comment! We're thrilled to hear that you enjoyed your stay and found our hotel to be "nice". Your satisfaction is our top priority, and we'll continue to strive for excellence. Looking forward to welcoming you back soon!

Response from Property: Dear guest: Hello! Thank you very much for taking the time to write such a detailed and heartwarming review for us. Every word makes us feel cherished and encouraged. We are sincerely happy to know that you are full of praise for the service of the front desk lady. She has always treated every guest with enthusiasm and meticulousness. Your recognition is the greatest affirmation of her work. We are deeply sorry for the odor problem in the bathroom sewer you mentioned. This is indeed an oversight in our work. We will immediately arrange professionals to comprehensively check the sewer system in the bathroom, check the source of the odor, and take effective measures to improve it to ensure that every guest can have a fresh and comfortable accommodation environment. Thank you again for your support and love for our hotel. We look forward to your next visit. We will welcome you with better services and more complete facilities!

Response from Property: 春風拂面，心隨景動，黃龍腳下，靈隱之畔，全季如詩如畫。您的一句‘體驗感超棒’，便是對我們最温柔的讚美。位置如星，近在咫尺，出行如風，暢遊無憂。房間靜謐，簡約中見格調，床品如雲，安心如家。前台微笑，熱情似火，細節之處見真心。下次再來，我們依舊在這裏，等您歸來。

Response from Property: Dear guest: Hello! First of all, thank you very much for choosing to stay in our hotel and taking the time to give us valuable suggestions. We are deeply sorry that this stay did not meet your expectations. We have attached great importance to the problems you reported, and we have checked and rectified them as soon as possible. Now we will explain the specific situation to you: 1. Regarding the hot water problem: We have conducted a comprehensive inspection of room 8507 and the equipment on the same floor, confirming that the water heater and pipeline are operating normally. The red marked area is the high temperature gear, and the water temperature can be stabilized by adjusting it to the middle position between red and blue. We are deeply sorry for the inconvenience caused to you by the debugging that night. We have strengthened employee training to ensure more proactive operation guidance. 2. Regarding staffing: The night shift arranges the front desk and security guards to double posts (security guards can assist room service), but because you have changed your room requirements many times, you have upgraded from the twin room you booked to the family room for free, and responded to sudden situations late at night, which may give you the impression of delayed service. We have optimized the night emergency process and will deploy manpower more flexibly in the future. 3. Regarding the cleanliness of the bedding: Regarding the wrinkled sheets, we have retrained the housekeeping staff on service standards and strictly checked the cleaning details of each room to keep it clean! Your experience as a Ctrip Gold Diamond member is very important to us. We have reviewed the service of the on-duty team and will use this feedback as an opportunity to improve the service response speed and communication clarity. Thank you again for your supervision and wish you a smooth journey!

Response from Property: Dear guest! We are very sorry that you were not satisfied with your stay this time. We understand that the condition of the room and facilities does affect your stay experience, and you feel a gap compared with Suzhou Four Seasons. The hotel was renovated in 24 years. We will immediately check the facility problems and discuss room optimization solutions. We will strive to let you see our changes next time and recognize us again!

Response from Property: Haha, we are so happy to see your good comments! 😄The hotel is clean and sanitary, which is our most basic and most important promise. We think it is worth it if you can stay comfortably! It is close to Zhejiang University, and there are also Internet celebrity markets and food nearby, which are simply two treasures in travel! It seems that you really found the right place this time! Thank you for your recognition. Next time you come, we will definitely be your first choice! Looking forward to meeting you again and continuing to bring you a pleasant accommodation experience! 🌟

Response from Property: Thank you very much for your and your children's high evaluation of our hotel! We are extremely honored and happy to know that you are deeply impressed by the clean and warm room, intelligent facilities and enthusiastic service of the staff. Your satisfaction and the love of the children are the greatest encouragement and affirmation for us. We hope that you and your children will choose the Four Seasons Hotel again in the future. We will serve you wholeheartedly and create more wonderful memories of your stay. I wish you and your family a happy life and peace!